Moorland Fuels Reviews 

Efficient, friendly and helpful service.

Delivered exactly when they said they would and driver Stuart very pleasant and obliging

Amazing service and very friendly to deal with. Ryan C did a great delivery service today. I highly recommend this company!

Found the staff at Moorlands Fuel to be very helpful supporting our first order of domestic heating oil. They had notes on record about accessing the property and explained the process for ordering and delivery including info about typical usage so we could calculate how much we needed.
Purchased from them based on their helpful and friendly attitude plus their competitive price. Was not disappointed.
Didn’t catch the name of the gentleman staffing the phone but big shout out to him and to Ryan C the delivery driver.

Dan was very helpful brilliant service

Ben was very helpful over the phone. He solved all my problems, thanks Ben!

Moorlands fuels were very easy to do business with and prompt to deliver. Communication was quick and effective. Ben Watson was very helpful when Calling up to follow up on our order. I highly recommend this company one of the best I have worked with.

Not very impressed, made order for heating oil and advised after nearly 3 weeks of waiting that their tankers are broken down and they are behind with all deliveries. Almost out of oil and cold weather approaching again, I will never use this amatuer outfit again, shopping around but nobody can get oil to me within a few days without a rip off extra charge.

Great customer service!
Super helpful and friendly Ryan W is a pleasure to deal with when under pressure at work! Great quotes too and for residential heating oil!

Moorland fuels were great, Ben W helped get my gran her fuel before Christmas!

This would be my second year in working along side Ryan & the Moorland Fuels team and it has been a breath of fresh air.

As well as being a supplier to Moorland Fuels, they also look after a large amount of my customers in their region for fuels. Never had any issues, communication is excellent and couldn't hold this company in a higher regard if i tried.

Commercial manager Ben always goes above and beyond, good prices and excellent customer service!

Moorlands was great, helped an elderly family member get her fuel delivery sorted out. Ben was happy to provide information and was understanding of her situation.

Ben Watson was very helpful

Being new to oil heating I was a bit lacking on information, Ben talked me through the process and made it all clear, excellent (and patient! ) service. Highly recommend Moorland fuels. ✔️

We have ordered and received many deliveries from moorland fuels over the past 6 months and always recieved an exceptional service. Ryan at moorland fuels is always at the end of the phone for any quotes or queries and nothing is ever too much hassle!

Significant delays in delivery dates that they themselves set. Once in Oct 23 & again in Jan 24.
Probably the biggest issue for me is the massive lack of keeping you up to date. Promising delivery dates and then not turning up. Not contacting you to advise of the non deliveries & not returning phone calls that they themselves promised. These are just basic good customer service standards and the company needs to go back to basics on this.
Currently, I would not recommend this company and have transferred my business to another local company and shall not return back to Moorlands ever.

I have been a good customer for a very long time but am appalled by their recent uninterested, unhelpful and non-existent service. They didn’t even care when I closed my account. How long will it take to get my very large credit balance back?

Just awful. Have never experienced such bad customer service. Three missed delivery dates over a period of 6 weeks, with excuses each time that I called to tell them (no one ever called me). It looks like this company has just given up. They have knowingly promised us 'assured' deliveries to an 87 year old man living alone and a holiday let business with no heating, and prevented us from finding an alternative. I have now gone to Watsons and found them excellent. Would never return to Moorland. Please stay away for your own good!