Moorland Fuels Reviews 

346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, speed, and reliability, often arriving on time or even earlier than expected. Many appreciate the clear communication regarding delivery schedules and the flexibility shown, with some instances of deliveries being made even in the customer's absence. The staff, particularly the delivery drivers, are frequently highlighted for their friendly, helpful, and professional demeanor. Reviewers also found the pricing to be competitive and fair, often matching expectations or being better than anticipated. Overall, people consistently report an excellent and hassle-free experience, making them eager to use the company again.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as helpful, friendly, and polite.... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its helpfulness and friendliness.... See more

Price

Consumers find price to be positive, with many reviewers noting competitive pricing and good value. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more

Company replied

Rated 5 out of 5 stars

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more

Rated 5 out of 5 stars

Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.

Company replied

Rated 5 out of 5 stars

Julie delivered my heating oil today, very efficiently and we had a lovely little chat. So I’m a happy customer of moorland fuels and I always have had the best service, every time. 👍 Thankyou 😃xx... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier
  4. Grounds Maintenance Service

Written by the company

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(346)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent, efficient service

Despite an unavoidable, short delay due to the recent petrol shortages, delivery was achieved the same week by working Saturday. Staff were helpful, courteous and they did exactly what they needed to promptly and efficiently. Oh and by the way, the price was £50 less (for 500l kerosene) than the cheapest price comparison site, in a vehicle perfect for the tight access at the back of our house!

Glad I decided to call them on the advice of the previous owner.

October 19, 2021
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Reply from Moorland Fuels

Thank you very much for your kind review, we are very happy that you are pleased with our service!

Rated 5 out of 5 stars

I prefer to support our local…

I prefer to support our local independent businesses , the staff at Moorland Fuels are always so helpful and friendly, Thank you to them all

October 15, 2021
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Reply from Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Rated 5 out of 5 stars

Very Good Service

I have been a customer of Moorland Fuels for more than 10 years and I have had very good service without exception. The office staff and the tanker drivers are always friendly and helpful and the prices are competitive. On top of that I have the satsfaction of supporting an independent, local, family run business. It doesn't get any better than this folks.

October 13, 2021
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Reply from Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! It’s my first time ordering oil and the lovely lady called Chloe in the office explained everything to me. The chap that delivered my fuel was very helpful and the tank was filled very quickly!
Thankyou!

September 29, 2021
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Reply from Moorland Fuels

Thank you very much for your kind review, so pleased that you were happy with our service!

Rated 5 out of 5 stars

Excellent service from a local company

Good experience again. I like using Moorlands because they are generally competitive with good people working for them. Communication was superb and the delivery completely fuss free, and bang on time with a first rate operator on the tanker. And of course we need to support good local companies because if we don't one day they won't be there.

September 17, 2021
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Reply from Moorland Fuels

Thank you for your kind review and continued support, very much appreciated.

Rated 4 out of 5 stars

All very good (ordering system

All very good (ordering system, price, etc) but the oil hasn't been delivered in the time slot advised. An email or phone call advising of the delay would have been helpful

August 28, 2021
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Reply from Moorland Fuels

Thank you for your review Paul, much appreciated and we will take this on board to improve going forward.

Rated 1 out of 5 stars

Having used Moorland Fuel for years I…

Having used Moorland Fuel for years I was very disappointed that my delivery on Wednesday 11th August 2021 was 167 litres short of what I ordered. I rang to ask why and basically did not get a satisfactory reply !

August 14, 2021
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Reply from Moorland Fuels

Apologies to hear this. We do fulfill over 99% of our deliveries however sometimes our drivers do run slightly short. Please accept our sincere apologies for any inconvenience caused.

Rated 5 out of 5 stars

always use them

always efficient, friendly and quick delivery times.

August 8, 2021
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Reply from Moorland Fuels

Thank you very much Andrew!

Rated 5 out of 5 stars

This was the first time that I have…

This was the first time that I have used the company after a recommendation from the previous owner. I was extremely pleased with the ease of the process, and customer interface and assistance, fully recommend.

August 1, 2021
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Reply from Moorland Fuels

Thank you for your kind review, so pleased that you were happy with our service.

Rated 5 out of 5 stars

Brilliant service and friendly delivery…

Brilliant service and friendly delivery man. Wouldn't use anyone else.
Service comes first. They are always helpful with deliveries and reminders. We'll done to all the team

July 28, 2021
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Reply from Moorland Fuels

Thank you so much for your review, we really appreciate your continued support!

Rated 5 out of 5 stars

The driver was extremely helpful and…

The driver was extremely helpful and totally unfazed by the tricky access to the tank. I appreciated the text notification of the delivery confirmation and timing.

July 28, 2021
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Reply from Moorland Fuels

Thank you very much for your review

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