Moorland Fuels Reviews 

346
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its efficiency, speed, and reliability, often arriving on time or even earlier than expected. Many appreciate the clear communication regarding delivery schedules and the flexibility shown, with some instances of deliveries being made even in the customer's absence. The staff, particularly the delivery drivers, are frequently highlighted for their friendly, helpful, and professional demeanor. Reviewers also found the pricing to be competitive and fair, often matching expectations or being better than anticipated. Overall, people consistently report an excellent and hassle-free experience, making them eager to use the company again.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing them as helpful, friendly, and polite.... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its helpfulness and friendliness.... See more

Price

Consumers find price to be positive, with many reviewers noting competitive pricing and good value. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved to a new house and Moorland were recommended to us by the old owners... What can I say, we had never needed to order oil for a boiler before but the process was made so easy. Called and spo... See more

Company replied

Rated 5 out of 5 stars

We ordered fuel on Monday, delivery expected for Friday. We explained we were desperate due to using tractor for hay harvest (we have been waiting for the cost to come down) Moorland Fuel said they wo... See more

Rated 5 out of 5 stars

Informed about the delivery. Arrived promptly. Delivered the fuel quickly and efficiently - even though our oil tank isn't the easiest to get to. Invoice left in a convenient place. Thank you.

Company replied

Rated 5 out of 5 stars

Julie delivered my heating oil today, very efficiently and we had a lovely little chat. So I’m a happy customer of moorland fuels and I always have had the best service, every time. 👍 Thankyou 😃xx... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Diesel Fuel Supplier
  3. Fuel Supplier
  4. Grounds Maintenance Service

Written by the company

Heating Oil | Commercial Oils & Lubricants | Agricultural Fuels | Oil Tanks Moorland Fuels is still a family run business. Our reputation has been built by our team of dedicated drivers and staff. This gives us the flexibility to provide a fast, efficient and professional service to our customers. We all believe in what we do, and this can be seen in our commitment to excellent service, which gives us the edge over our competitors.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(346)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, competitive prices, friendly helpful staff and delivery arrival early lots of communication from the team

July 11, 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much for your review!

Rated 5 out of 5 stars

Reliable and Friendly

I have been a customer of Moorland Fuels for nearly 10 years. I have found them to be a friendly, reliable company that is also competitive on pricing. They have also been very helpful when emergency supplies are required
Highly recommended

July 2, 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review, we really appreciate your continued support

Rated 5 out of 5 stars

On time

On time, cheerful, careful, all done

June 26, 2021
Moorland Fuels logo

Reply from Moorland Fuels

Great to hear thanks John

Rated 5 out of 5 stars

Great service

Great service, great prices as always. Try them, local people doing us proud

June 23, 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you for your review Brian, we really appreciate your support!

Rated 5 out of 5 stars

Easy to book

Easy to book, delivered on time. Very pleasant driver

May 20, 2021
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Reply from Moorland Fuels

Thank you for your review Ian, much appreciated.

Rated 5 out of 5 stars

Excellent service

I ordered the oil for my elderly neighbour. The delivery was made the following day. So excellent service by Moorland Fuels.

May 6, 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you so much Susan, glad that we could help!

Rated 5 out of 5 stars

I think very highly of Moorland Fuels

I think very highly of Moorland Fuels indeed.Their service is excellent all the way through from the first quote, through ordering, office support staff, delivery by a driver its a pleasure to deal with and a follow up e-mail with the invoice and quality check. Top marks

May 5, 2021
Unprompted review
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much for your review Michael. We really appreciate your continued support!

Rated 5 out of 5 stars

Great service

Great service. Very efficient over the phone and friendly, quick delivery driver.
Thank you

May 4, 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you very much

Rated 5 out of 5 stars

Excellent service

Excellent service - friendly and helpful on the phone. Thanks.

May 2, 2021
Moorland Fuels logo

Reply from Moorland Fuels

Thank you, really appreciated

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