More Bathrooms Reviews 

429
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how polite and hard-working the fitters are, transforming dated bathrooms efficiently and maintaining exceptionally clean workspaces throughout the project. People also deeply appreciate the helpful support team, clear communication, and the smooth design planning process from start to final installation. Some people were dissatisfied with occasional minor inconveniences, such as initial communication delays regarding budgets before visits or minor cleanup tasks like leftover plaster and rubbish removal after completion. Consumers noted that while the overall workmanship was brilliant, these small details occasionally impacted their initial or final impressions.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout every stage of the project.... See more

Service

People report overwhelmingly positive experiences with the comprehensive service provided for bathroom... See more

Quality

Customers report great satisfaction and delight with quality. Reviewers consistently praise the meticulous... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, professional,... See more

Facilities

Customers consistently note ambiguous experiences with facilities, often highlighting successful bathroom and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently had our bathroom redone by Emil, we are very happy with the outcome and he has done a good job! Very polite and tidied up after himself and highly recommended. Thank you again for making our... See more

Company replied

Rated 5 out of 5 stars

Very pleased with my new en-suite which is a total transformation! The initial home visit with Simon covered everything I wanted and he did a few different layout designs which was great to see. Our d... See more

Company replied

Rated 5 out of 5 stars

We recently had our bathroom converted to a wet room for my disabled wife. The service we received was second to none. The bathroom fitter Steve was excellent as was his workmanship. He explained ever... See more

Company replied

Rated 5 out of 5 stars

We needed our bathroom converting to a shower room, ideally before the end of the year and Passmore were able to offer us a date within a few weeks. The whole process has been seamless with customer... See more

Company replied


Company details

  1. Bathroom Remodeler
  2. Interior Designer
  3. Remodeler

Written by the company

Taking care of everything from design and supply, right through to installation our bespoke bathroom-by-design division can help you make your dream bathroom, shower room, en-suite or cloakroom a reality.

9 Reasons To Choose Us.

Written by the company

More Than 50 Years' Experience.
We’ve spent decades delighting customers delivering more than 800 home improvement projects each year.
Full Design, Supply & Installation Service.
Our fully managed service removes the stress of co-ordinating different trades’ people to get your home improvement project finished on time and on budget
Complete Peace Of Mind.
You’ll have a lead fitter who will carry out all aspects of your home improvement. And they’ll keep you in the loop every step of the way.
1,000's Of Happy Customers.
We’re rated 5 stars on independent review site TrustPilot. And our showroom is home to hundreds of thank you cards, testimonials and letters of appreciation.
Reputable, Reliable, Accredited.
We are accredited by all the major trade associations including the Federation of Master Builders and NICEIC. We are also government endorsed by Trust Mark and a Which? Trusted Trader.
Expert Workforce
With a team of senior designers, experienced surveyors, and multi-skilled fitters we can deliver consistent quality and give you a great service.
Open, Honest & Transparent.
There are no hidden costs with us. We have detailed payment structures which are agreed at point of order, and we won’t raise your final invoice until practical completion of your job.
100% Guarantee.
We’re so confident everything will be perfect we offer a 3-year insurance backed installation guarantee, which is further support by manufacturer warranties.
Conscientious, Courteous & Tidy.
We want your home improvement project to be as stress-free as possible. Our fitters will tidy up at the end of every day and dispose of all rubbish.

Contact info

4.8

Excellent

TrustScore 5 out of 5

429 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(429)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wet room

After a recent accident i required my exceptionally small bathroom converting to a wet room. I was impressed by my initial appointment with Garry the designer who reconfigured the whole layout. Rob the surveyor came to confirm the final measurements. Carl the fitter was amazing, he worked so hard and explained his progress each day. His knowledge, standard of work and attention to detail is exceptional. He suggested a few minor adjustments at the beginning of the project which ironically Garry had initially suggested. Carl explained everything in detail which has improved the final result immensely. I am absolutely thrilled with my new wet room, it looks so impressive, definitely 5 star.
I would highly recommend Passmore as a company, the price reflects the standard of work and quality fixtures and fittings.
Thank you. Anne (order no 050522)

May 4, 2024
Unprompted review
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Reply from More Bathrooms

Dear Anne S, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new wet room. Priding ourselves on our fully project managed service our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensures we deliver consistent quality while providing a first class customer service, with complete peace of mind provided throughout the renovation experience. Garry, Rob and especially Carl will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

50370 Really great experience from start to…

Really great experience from start to finish.
The initial design appointment took into to account exactly what we needed and gave us useful options to choose, along with some ideas we hadn’t thought of.
Everything was brought to life by excellent CAD designs and a walk through the showroom helped us refine what we wanted.
Final surveys and measurements happened promptly and our job started and completed within expected timescales.
Our fitter Mark has been absolutely brilliant throughout, working with great accuracy and care all the way through, also coordinating other trades to maximise time and efficiency. Great communication with us throughout the project, keeping us informed with progress. Any little snags were promptly sorted without fuss.
The result is a wonderful new house bathroom. We would happily recommend More Bathrooms to others

May 10, 2024
Unprompted review
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Reply from More Bathrooms

Dear Chris P, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation complete of your house bathroom. Offering a true full service, project managed, renovation experience we take care of everything from start to finish and offer an extended after care and installation guarantee for works carried out. With an expert team of senior designers, experienced surveyors and multi-skilled ensure means we can deliver consistent quality while providing a first class customer experience. Absolutely everyone involved in your project will be delighted with your feedback, especially Mark who is an absolute credit to our fitting team. Thank you ever so much again. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Superb company & service

From start to finish, Passmores have been a pleasure to deal with. Their workmanship, attention to detail, communication and professionalism has made the whole process a dream!

April 19, 2024
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Reply from More Bathrooms

Dear Denise G, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your bathroom and en-suite. Priding ourselves on our fully project managed offering our expert workforce of senior designers, experienced surveyors and multi-skilled fitters ensure we deliver consistent quality while providing a first class customer experience. Simon, Joe and Jarik will be absolutely delighted with your feedback and comments. Thank you ever so much again.

Rated 5 out of 5 stars

Shower / Wet Room

Bathroom transformed into beautiful shower / wet room. The whole process was smooth and simple everybody we dealt with were extremely knowledgeable, pleasant and helpful, particular mention to Angela, Joe, Mark, Neil and especially our installer Andy, we enjoyed his company for 3 weeks and his workmanship is absolutely of the highest standard. We would recommend More Bathrooms without any hesitation.

April 29, 2024
Unprompted review
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Reply from More Bathrooms

Dear Mr & Mrs Bradley, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower room. Priding ourselves on our fully project managed service our expert workforce of senior designers, experienced surveyors and meticulous multi-skilled fitters ensure we deliver consistent quality whole providing a first class customer experience. The whole team, especially Andy, will be absolutely thrilled will your feedback. Thank you ever so much again for the 5* review!

Rated 5 out of 5 stars

Exceptional bathroom renovation.

Simon the designer was very patient and supportive with the many drafts of designs we worked through.
In hindsight, I really wish that our fitter, Jaroslaw, had painted the bathroom rather than the other painter who was recommended. It would have been much easier logistically and probably a better paint job. Jaroslaw, the fitter who actually did the bathroom is amazing. He is professional throughout. Extremely talented at what he does. He constantly kept me up to date with what was happening and confirming what I wanted - even details that I would not have considered but were important. Jaroslaw is extremely committed and flexible and I felt totally at ease leaving him at my house whilst at work. He was easily contactable and always pleasant and patient. We could not have wished for a better guy.
Passmore have great communication too and are always professional. Even after payment and completion, they are swift to act upon any snags that may occur.
Thank you so much for turning a bathroom into a sanctuary that is sympathetic to our Victorian house.

January 22, 2024
Unprompted review
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Reply from More Bathrooms

Dear Tracey Johnston, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering a true fully project managed service, out expert workforce of senior designers, experienced surveyors, project managers and meticulous multi-skilled fitters ensure we can deliver consistent quality while providing a first class customer experience, delivered in a conscientious, courteous and tidy manner. Thank you ever so much again for the fantastic review. Simon, Joe and especially Jaroslaw will be absolutely thrilled.

Rated 5 out of 5 stars

This is our second bathroom project and…

This is our second bathroom project and we are once again really pleased both with the end result and our interactions with More Bathrooms. Many thanks to Andy, Joe and Darren, who once again did a great job for us. There was a small delay in finishing due to our choice of flooring being late in. We also had a small issue with the bath mixer tap but this was dealt with very promptly with a replacement part, so reassuring to know that aftercare is also important to More Bathrooms.

March 21, 2024
Unprompted review
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Reply from More Bathrooms

Dear Mrs G, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation and aftercare of your multiple bathroom projects with us. Priding ourselves on our delivered service, we take care of everything from start to finish, co-ordinating various trades, supply of goods and dealing with any unforeseen's or issues arriving during and post installation. Andy, Joe and Darren will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars
More Bathrooms logo

Reply from More Bathrooms

Dear Bernard Shooman, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. With an expert workforce of senior designers, experienced surveyors and multi-skilled fitters we pride ourselves on delivering consistent quality and a great service. Garry, Joe and Richard will be delighted with your review and comments. Thank you ever so much again,

Rated 5 out of 5 stars

We lWe love our refitted bathroom from More Bathrooms…

Our complete bathroom refit with More Bathrooms has just been completed and we are really happy with the result. The whole procedure from planning with Julie was excellent and our very pleasant and helpful fitter, Mario, worked so hard!
He involved us with decisions during the refit, making minor tweaks to the original plans as required. We were really impressed with how he cleaned up each day before he left and with the prompt collection of bags of rubbish and
other items removed from the bathroom. We had our bath removed and a walk-in shower fitted instead and so glad we did. The new wall boards are so easy to clean and we're really happy with the new layout. The painter, Michael Depledge, recommended by Julie , has done an excellent job and the new wall colour looks lovely. He also left the room looking spotless - with the help of numerous dust sheets! We would definitely use the company again

April 12, 2024
Unprompted review
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Reply from More Bathrooms

Dear Janet Hall, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Priding ourselves on our fully project managed design and installations service from start to finish our expert workforce of senior designers, experienced surveyors and multi-skilled fitters keep you in the loop every step of the way while providing consistent quality and a first class customer experience through-out. Julie, Joe, Michael and especially Mario will be absolutely delighted with your feedback and comments. Thank you ever so much again.

Rated 5 out of 5 stars

Complete bathroom refit

From the start a very professional experience. Great design adjusted to your own taste, nothing was too much trouble. Very swift service moved forward date to help as we were experiencing a leak.Tradesman very talented and very efficient completed with pride high quality finish and high quality materials used. Very impressed would use again

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Job well done in Skipton

Job well done. Efficient and tidy.

April 3, 2024
Unprompted review
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Reply from More Bathrooms

Dear Liz Rankin, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new shower room. Working in a conscientious, courteous and tidy manner, our multi-skilled fitters tidy up at the end of each with all rubbish disposed of upon project completion. Mick will be absolutely delighted with your feedback and comments. Thank you ever so much again.

Rated 5 out of 5 stars

Fantastic people

I can’t speak highly enough of our experience. From first consultation to final check everything was perfect. Our fitter was brilliant, couldn’t have been more helpful. I thoroughly recommend these guys

March 28, 2024
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Reply from More Bathrooms

Dear Chris, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering a fully project managed service our expert workforce of senior designers, experienced surveyors and multi-skilled fitters ensure we deliver consistent quality while providing a first class customer experience. Garry, Joe and Zibby will be absolutely thrilled with your feedback and comments received. Thank you ever so much again.

Rated 5 out of 5 stars

Gary did an amazing job of revamping my…

Gary did an amazing job of revamping my bathroom.

His attention to detail and ability to achieve an outstanding finish is remarkable. Gary was easy to talk to and kept me informed about what he was doing, using plain language I could understand.

His cheery demeanour, along with his skilful and efficient workmanship gives me no hesitation in strongly recommending him to future customers.

March 1, 2024
Unprompted review
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Reply from More Bathrooms

Dear Karen Crossland, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind, while working in a conscientious, courteous and tidy manner, our meticulous multi-skilled fitters carry out all aspects of work while keeping you in the loop every step of the way. Thank you ever so much again for reviewing out company. Gary will be absolutely delighted with your feedback and comments.

Rated 5 out of 5 stars

Very professional job

I am extremely pleased with my bathroom which has been designed by more bathrooms. Vitalie did a really good thorough job. He was very polite and considerate. He asked us our views and explained each day what was going to happen. He left everything neat and tidy. It was a lengthy job but I feel like no one could have done it better. Definitely recommend.

March 14, 2024
Unprompted review
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Reply from More Bathrooms

Dear Tasneem Kausar, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Offering complete peace of mind all our projects are assigned a lead fitter, who not only carry out all aspect of work, working in a conscientious, courteous and tidy manner, but also keep you in the loop every step of the wat. Vitalie will be absolutely delighted with your feedback and review. Thank you ever so much for the feedback.

Rated 5 out of 5 stars

Two fabulous bathrooms

From Angela’s design, Joe’s finessing the details and especially Darren’s careful fitting we are now happy users of two fabulous bathrooms. It has been a pleasure to deal with a company that is well organised and delivering real customer satisfaction. Well done!

March 4, 2024
Unprompted review
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Reply from More Bathrooms

Dear Chris Evans. thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom and en-suite. Our expert workforce of senior designers, experienced surveyors, project managers and multi-skilled fitters ensure we deliver consistent quality at all stages while providing a first class customer experience. Angela, Joe and Daren will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Beautiful bathroom

What a beautiful bathroom!!!
An incredible design by Simon, followed by installation from the most incredible fitter Martin. His attention to detail for all the work carried out be it tiling, plumbing, flooring, plastering surpassed all expectations.
All the staff I had contact with were all courteous and pleasant.
WELL DONE PASSMORE !!

March 7, 2024
Unprompted review
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Reply from More Bathrooms

Dear Shirley Twigger. thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Our expert workforce of senior designers, experienced surveyors, project managers and multi-skilled fitters ensure we deliver consistent quality at all stages while providing a first class customer experience. Simon, Joe and Martin will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Excellent fitting service

Just want to say a huge thank you to our fitter, Ben. He’s worked tirelessly over the past few weeks, has a very professional attitude to his work and has a very friendly and approachable manner. He’s done a great job with our bathroom refurb.

March 4, 2024
Unprompted review
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Reply from More Bathrooms

Dear consumer, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious, courteous and tidy manner, while keeping you in the loop every step of the way, our multi-skilled fitters are an absolute credit to our business and delivered service. Ben will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

FIRST CLASS

Would like to thank Chris for the first class work he did installing my new bath.Everything was done with so much care and consideration.Very tidy as well!Cannot praise him enough,thanks again.Thanks to Joe as well for all his help and advice.

February 26, 2024
Unprompted review
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Reply from More Bathrooms

Dear Susan Taylor, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your new bathroom. Working in a conscientious, courteous and tidy manner, our lead fitters tidy up at the end of each day and ensure all rubbish is disposed of upon project completion, all while keeping you in the loop every step of the way. Angela, Joe and especially Chris will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Thankyou so much for fitting my mums…

Thankyou so much for fitting my mums bathroom , extra work was needed but
Barry Whitley was accomodating , to what was required , and was professional from beginning to end
He also was accommodating to my mums mental illness and commicated with her what he was doing putting her at ease .

February 14, 2024
Unprompted review
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Reply from More Bathrooms

Dear Melanie Reed, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your Mums bathroom. Offering complete peace of mind from start to finish, all our projects are assigned a lead fitter who will carry out all aspects of work while keeping you in the loop every step of the way. Baz will be absolutely delighted with your feedback and review. Thank you ever so much again.

Rated 5 out of 5 stars

Absolutely superb in every way. Highly recommended.

From the very first contact, Passmore (More Bathrooms) has been exceptional. The workmanship is superb with Mario being a brilliant lead fitter who is skilled at virtually everything required. All involved were so attentive from the start from design (Simon Grant), regular site inspections during the build (David), surveyor (Joe Lomax), electricians, office personnel and more. Everyone involved was and is so knowledgeable and experienced and they often challenged our original thoughts or ideas and suggested alternative ways, designs and fittings which could be, and have been much better than we could have imagined before.

More than once we were challenged mid-build when historical defects were found in the house, but every challenge and curved ball thrown at us, were solved by the respective Passmore employees, all with patience and good humour. It amazed us how plans could be and were changed mid-build.

We chose Passmore over any other company because their fitters and workmen are all in-house and they work as one very supportive team.....supportive to us, the customer and of each other. They don't use contractors and that gave us confidence in the company, along with their proven track record and longevity as a family business. Their after care is great too with a couple of visits since for minor tweaks which are all sorted, but again, nothing is too much trouble.

Everyone involved has gone out of their way to be attentive, easy to communicate with, and hard working. The fitters looked after our house with utmost respect, protecting carpets etc and always tidying and cleaning up, sweeping, hoovering and mopping after themselves at the end of each day.

Is Passmore worth the high-end costs (we realise this is subjective)? Yes, absolutely, and the end to end quality of everything, the provision of guarantees, all staff working under one umbrella ultimately resulted in the exceptional quality and stunning bathroom and downstairs cloakroom we now enjoy.

Our grateful thanks to everyone involved.

February 1, 2024
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Reply from More Bathrooms

Dear Lindsey Barkham, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your bathroom and cloakroom. Offering a fully project managed experience our expert workforce of senior designers, experienced surveyors and multi-skilled fitters ensure consistent quality while providing a first class customer experience. Simon, Joe, Dave, Mario and the entire office and customer care team will be absolutely delighted. Thank you ever so much again.

Rated 5 out of 5 stars

Excellent service

Excellent service, Gary was very considerate with my 92 year old dad. Would highly recommend.

February 12, 2024
Unprompted review
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Reply from More Bathrooms

Dear Joanne Birkitt, thank you ever so much for taking the time to review our company and level of service received from design concept through to installation completion of your dads bathroom. Working in a conscientious, courteous and tidy manner, our multi-skilled fitters, keep you in the loop as your project progresses and ensure your home is kept clean and tidy throughout. Garry will be absolutely delighted with your feedback and review. Thank you ever so much again.

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