Started off with 1 room, impressed enough to use for 2nd., then became stairs & landing!! As you could tell, happy with carpet & service ('own' delivery slightly better than courier) No need to hesi... See more
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Problems with delivery and when finally received the carpet, two rolls were damaged. Carpet fitter saved the day by cutting out the bad bits. However MoreForYour Floor were anxious to put things right... See more
Company replied
I ordered 25 mm grass. What came was totally flattened on roll and despited many communications with seller and excuses/advice it never attained more than 15mm thickness. Just received excuse after... See more
Company replied
Very friendly and helpful staff. Great prices and quality of carpets and underlay. The carpets in which have really been a lasting touch to doing the whole house! Delivery was within days and more tha... See more
Company details
Written by the company
More For Your Floor brings more than fifty years of flooring experience, offering high‑quality carpets, vinyl, laminate, underlay, artificial grass and accessories at competitive prices. Dispatched quickly from our UK warehouse. Need help choosing? Our friendly team is here on 0800 695 5555. Browse now.
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4.5
Excellent
164 reviews
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Fantastic company
Fantastic company, who I've ordered from a few times. Quick delivery and quality carpets. I would highly recommend!
February 16, 2024
Unprompted review
Hopeless delivery
If only they didnt use such a hopeless carrier! Phoned twice to chase up delivery and neither time did I receive the promised follow up, then Emailed and eventually they did get hold of the carrier. When the vinyl finally arrived I was at home but no one knocked on the front door and the vinyl was left outside in the rain. I emailed to let them know of the poor delivery service but never had a reply.
Their tracking is via the Shop App must be the most un-user friendly thing on earth! Bottom line - if you need something prompty I wouldn't risk it.
February 26, 2024
Unprompted review
Reply from More For Your Floor
Good Afternoon Lottie,
Thank you for taking the time to leave us a review.
We are sorry to hear that your experience with us did not meet your expectations. Our Customer Services team always aim to follow up when they say they will do. Our deliveries are usually carried out by our own internal Delivery Team, which means that the live tracking in the Shop App is not functional as we do not have GPS tracking available at the moment.
Any delivery driver delivering our goods should either take a written note, or a signature from someone over the age of 18 in the delivery address. We are sorry that this did not happen when we delivered your order.
So that our Customer Care Team can investigate this further, we have requested further information about your order. Once we have this, we will pass on your details, and our Customer Care Team will be able to offer further consideration.
Kind Regards,
Charlie
MoreForYourFloor
Fantastic
Fantastic! Delivered within 4 days, great quality and exactly what we ordered. Highly recommend.
February 15, 2024
Unprompted review
TERRIBLE
TERRIBLE
Ordered flooring, wasn’t delivered on time or when arranged.. yet delivery alone cost me £17.00!?
Contacted the office and had no response! Emailed and had no response!
Vinyl was damaged and yet no one seems to work for this company!
February 14, 2024
Unprompted review
Reply from More For Your Floor
Hello,
Thank you for leaving us a review.
We aim to be clear about our delivery timescales, as we use our own delivery team for around 90-95% of our deliveries, which means we often have more control over the dispatch and delivery of our goods. We are sorry to hear that this did not arrive within the expected timescales. Most areas benefit from a 2-6 working day delivery timescale.
Our Customer Services team have been working hard from the oldest to newest contacts in our inboxes, which may explain why there has been a delay in us getting back to you, but please do rest assured our Customer Services team is available Monday to Friday 8 am - 8 pm, and between 09:00 and 17:30 at weekends too.
We are also concerned to hear that the item has arrived damaged. Our warehouse teams work hard to check our goods when they are dispatched, and if anything has been missed, we are truly sorry, and we would always aim to collect, and replace any goods that are reported as faulty, but have not been altered from their original condition.
We would like to be able to investigate this further for you, as such, we have sent you a request for more details. Once we have these, we can pass them to our Customer Care team to complete a review and offer further consideration.
Kind Regards,
Charlie
MoreForYourFloor
An easy process from start to finish.
An easy process from start to finish.
Great pricing, a quality product, and a very prompt delivery
December 21, 2023
Unprompted review
so helpfull…
You can tell how good a company is when things don't go to plan, and they are so helpful in sorting this out with great correspondence.
December 16, 2023
Unprompted review
Where do I start
Where do I start, value for money definitely, keeping you updated definitely, giving you a delivery time and keeping to it definitely, everything was checked and notified to make sure everything was correct, the delivery was within 20 minutes of the time given the delivery driver was extremely helpful, it's nice to see so many people with real pride in their work, a rarety these days, excellent service.
November 9, 2023
Unprompted review
a sample which was for outdoor/indoor …
I asked for a sample which was delivered promptly, helping in our decision making
November 28, 2023
Unprompted review
The vinyl is gorgeous
The vinyl was delivered on time and the men were happy to tuck it away for me, ready for use.
The floor looks splendid now it’s laid and I love the spongy surface
November 27, 2023
Unprompted review
Great price, prompt delivery
Fabulous price and was delivered quicker than the other online suppliers
October 2, 2023
Unprompted review
I only ordered samples and they arrived…
I only ordered samples and they arrived very promptly. The selection was good, but unfortunately by the time I came to order the one I wanted was unavailable, so I went elsewhere.
September 8, 2023
Unprompted review
excelent experience great price and quality
great price good quality product delivery personel were so helpfull and polite a rare quality these days recomended seller would use again thank you so much
October 5, 2023
Unprompted review
Artificial grass
Artificial grass. Juniper 30mm. Great quality, needs a few days from unrolling to lift, very reasonable price. Great communication from seller.
July 10, 2023
Unprompted review
Ordered carpet nearly 2 weeks ago still…
Ordered carpet nearly 2 weeks ago still waiting
Contacted them Monday and they said it would be delivered by Thursday
Now Friday and still no carpet
This was ordered off ebay as they have account on there as well
It actually says delivered when clearly it has not been
It says ordered 29th, dispatched 31, delivered 28th, yes you read that correctly delivered the 28th
Used them for 10 years and had always been reliable but now I'm looking elsewhere
Update.....
Carpet has now arrived thankfully, they sent a email saying it would arrive the next day and it did
Carpet is beautiful, thank you
September 8, 2023
Reply from More For Your Floor
Good Afternoon.
Thank you for taking the time to provide us with your feedback.
We are sorry to hear about your experience with the delivery of your purchase, whilst the majority of our deliveries take place on time, in full, there are inevitably delays here and there that are out of our control. When this does happen, we aim to be fully transparent with our customers about how they occurred and once the issues have been rectified, we will do our utmost to try and come to a positive resolution with the customers affected.
In regards to the date provided by Ebay unfortunately these are not something we have control over, these are provided as estimations and when your order has been booked in via our transport team we would send you confirmation of the delivery dates as well as, any timescales or tracking codes.
We have sent you a request for further information, once this has been provided, we will pass on your information to our Customer Care Team for further consideration.
We sincerely apologise again for any frustration or inconvenience this may have caused, this is never our intention.
Kind Regards,
Kerry
Not as advertised
I ordered 25 mm grass. What came was totally flattened on roll and despited many communications with seller and excuses/advice it never attained more than 15mm thickness. Just received excuse after excuse and even blamed the weather. Order 08 10274 96339
Since my review the company have reacted and apologised for my problem. A full refund has been given. This is good customer service.
July 10, 2023
Unprompted review
Reply from More For Your Floor
Hello,
Thank you for leaving us a review. It is important that we can take feedback onboard to help improve our products & services.
We are sorry to hear the grass has arrived and does not appear to be more than 1.5cm in thickness. The advertised height is based on the pile in total, and whilst with professional fitting and power-brushing, we can expect it to maintain this height, sometimes a variety of things, such as particularly heavy rainfall, can result in the pile flattening.
So that we can investigate further, we have sent you a request for further information. Once we have this, your details will be passed to our Customer Care Team who will be able to offer further consideration.
Kind Regards,
Charlie
MoreForYourFloor
Internal Processes need to be reviewed!
A roll of carpet was missing from my order and I was not told until the delivery turned up.
I had to wait for another 2 weeks before the missing roll was delivered causing me much expense and delay to my renovation as I had to rearrange for my fitter to return.
Customer services in general were useless - as they were unable to identify the missing piece and asked me to confirm the measurements for them!
I managed to deal with a lady there who I think was a more senior member of staff who monitored my delivery and kept me informed.
Shall not be using again!
July 28, 2023
Unprompted review
Reply from More For Your Floor
Hello,
Thank you for taking the time to leave us a review. It is important for us to be able to review our products and services from our customer experiences so that we can see how they can be improved in the future too.
We are sorry to hear that there was an item missing from your delivery. Our warehouse team do aim to make sure that the entirety of order planned for delivery are kept together and ready for our drivers to load, however, sometimes this may not be done due to a variety of reasons, none of which are foreseeable. As such, when an item is missing from a delivery, we aim to have this resent with our own transport team within 3-4 working days. We are sorry to hear this too was not the case for you.
We do outline that we ask our customers to not arrange for fitters until the carpets have been received and checked to be in good condition, as we can never guarantee a specific delivery date due to the size of our own transport team, it is difficult for us to be able to react on the same day for events such as a driver sickness.
We wish to investigate this further and bring a positive resolution to this matter, so we have sent you a request for further information regarding the order. Once we have this, we will pass this information to our Customer Care Team for further consideration.
Kind Regards,
Charlie
MoreForYourFloorUK
Great company and vinyls
I have order 3/4 times the vinyl flooring from these guys, super fast delivery, great from start to finish. Really beautiful quality at an amazing price, just in the process of moving so will be ordering more soon.
Thank you 🙏
May 10, 2023
Unprompted review
Order artificial grass on 23/05/23 from…
Ordered artificial grass on 23/05/23 from here as advertising fast delivery to be let down not once but twice now. On both occasions you get let down 40 minutes before the delivery due which has resulted us having to take 2 days of work due to having to support the driver with the order. Still no grass apparently coming now on 7/6/23 but wouldn’t hold my breath which may I add is 2 weeks from first ordering, need to remove false advertising regarding fast delivery and also stop making up different excuses each time due to why you cant deliver. This isn’t good customers service 😡
May 30, 2023
Unprompted review
Reply from More For Your Floor
Good Morning.
Thank you for taking the time to leave a review following your recent purchase. We are sorry to hear that you have seen a delay in receiving your order.
We try to work hard to provide a reliable delivery service, that being said we are aware of an increased volume of freight currently in all networks at the moment, and as such we are experiencing delays. This is the reason our delivery dates are provided as intended and are not guaranteed.
We would like to request additional information about your order so that our Customer Care Team can investigate further and resolve the matter in a positive and timely manner. Once again, thank you for sharing your feedback with us. We value your business and are committed to providing you with the best possible service.
Kind Regards.
Joanne.
More For Your Floor.
Reply from More For Your Floor
Good morning,
Thank you for taking the time to leave a review following your purchase.
We are sincerely sorry to hear that your item was delivered to you in a less-than-perfect condition. It is our policy to collect and replace all items that are not altered from the condition they are delivered in.
We are a little confused as to how you have ended up with 6 replacement carpets for one damaged item, and why the carpets at your property have not been collected as would have been arranged with the courier.
You are able to raise a complaint about this, which is why we have sent you a request for further information. This will be provided to our Customer Care Team once received so we may work towards resolving this for you.
Kindest Regards,
Joanne.
More For Your Floor.
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