More For Your Floor Reviews 

The only reason I’m giving 1 star, is because the only genuine call handlers I spoke to and actually cared was Diane, so the 1 star us for her personally for standing by her word and finally making sure I got my refund. I ordered carpets 1/5 to be fitted 13/5 so plenty time for express delivery, received text message from tuffnells 2/5 saying they have dispatched but no idea of delivery date, and you can’t speak to anyone at tuffnells, assuming it was 2 5m rolls if carrier they would check your hole before attempting, this didn’t happen 3/5 tried to deliver, didn’t use ring doorbell, just knocked and didn’t leave a card, I was out, so read tuffnells redelivery which states would try agian next working day so waited all day in and tracking said out for delivery, nothing, then next day checked tracking and says it’s been delivered, again still can’t speak to anyone at tuffnells so rang more for your floor was told they had scanned it wrong and put it as delivered, and taken one back to Sheffield and couldn’t find the other one to scan but because of bank holiday they would ring me Tuesday with expecting it to be loaded on can for delivery. After being promised I would be phoned back Tuesday morning by more for your floor I wasn’t. I Rang again Tuesday to be told same crap and I literally said this could all been avoided if tuffnells contacted me as they have my number, but they said they can’t as their drivers don’t have business phones, but they have think they have tracked both and they will be delivered weds, but in the mean time the same issue had been happening with a parcel from very which tuffnells were the courier, I got text 4/5 waited all day the day it says was going to be delivered it wasn’t but the next day the same day the carpets were meant to be delivered by now it was 10/5 the trampoline was delivered but surprisingly no carpet, after many phone calls and more for your floor contacting tuffnells and being lied to and accepting it, more for your floor said they are having lots problems with tuffnells and they aren’t normally let down, and I said they clearly value verys contract more. So I said I’ll go else where and buy carpet so I had it in time for carpet fitted, so I did and went to carpet right, was promised refund had been out through but can take 3 working days, surprise surprise no refund after 3 days, even though on the first call asking for a refund I asked for a email confirmation so this could be prevented from happening, and I also got a live chat response confirmation from someone else saying they had processed the refund, but I also got a text message from tuffnells saying they were going to attempt delivery even though the staff had said they had ordered the order to be returned, I had already a had new carpets fitted but was assured this was a tracking error again and they wouldn’t be delivered but they were so u rejected them, so rang again and got told by Diane that bith previous customer services had said they had processed refund but hadn’t, so she did and had to confirm the order was ti be returned and that the driver hadn’t picked up the note anout not delivering etc, anyway next day didn’t get refund as promised but I was able to get hold of Diane again yesterday and she said it had definitely been processed so i did finally get my money back yesterday evening. It’s a good job I can afford to have the spare money to be able to have £500 floating around while I wait for this shambles, Diane apologised but none of the others seemed to care, so I throughly recommend do not buy from here if you want a smooth service, it was 3 weeks of stress I didn’t need, but shout out to Diane. Thanks again.

Really bad experience with this company, we ordered a carpet for my son's room 14 days later still nothing, different stories of where it is when it will arrive. My son hasn't been able to sleep in his room and I wasn't offered a refund or a new one to be sent out until they had located it, which isn't really my fault they have lost it. Customer service was awful, rude and made me feel like it was my problem I will never order from here again

I ordered online, then very quickly realised i had made a huge error in size :( I called the number and spoke to Freya who was so very helpful, her customer service is exceptional. She understood my anxiety and helped me correct the error I had made. She was without doubt the nicest and most understanding voice at the end of a phone I have experienced in customer service in a long time. I hope her employers can recognise her for her superb service in some way. Will use them again based on this.

Excellent quality of the product great superb fast delivery and foremost great price.
Thanks a lot!!!

I ordered carpet from More for your Floor via eBay. Ordering and delivery was straightforward, no issues there. When we came to lay the carpet there was a mark along one side, possibly from storage. Unhappy with this, I contacted the company. Initially the level of customer service fell below expectation, the resolution offered didn’t seem suitable and then there was a collection scheduled without my knowledge. After I was contacted directly by customer services all of the issues were ironed out. I understand that things go wrong sometimes so like to give companies the opportunity to resolve things, which on this occasion they did.

AVOID
ordered over £500 of flooring from this company. The delivery online said within 2 working days. I’ve had a text message saying it was shipped yesterday then a tracking number today with no link to access any tracking system! I’ve just called and spoken to an extremely RUDE female who said they tried to deliver it at 10am. No phone call no email!!

Apparently a call is at the drivers discretion? No text with even a DAY or TIME for delivery!! Says within 2 days you’d think they could at least given a day or called/messaged.

What kind of company is this exactly?! Shambles. Never again will I order from you now I’m waiting 5 days for a refund and have no flooring, along with VERY rude customer service. What a terrible experience.

Bought artificial grass from eBay from them, original delivery was 14th April, then told it was too heavy for their couriers so would arrange an internal delivery on 21st. Not really acceptable as needed it for husbands job to finish it off, so agreed to go back the following week to just lay the grass. Arranged and paid for extra hands on site to take delivery as their email said “have a plan in place” we did. Then a text this morning to say the driver was sick so would be delivered tomorrow. Have requested via many emails today to make contact by phone as need to arrange people to be on site for the delivery as the job is complete and the little old lady that lives there won’t be able to carry it. Still nothing! Terrible customer service and still don’t even know if we will receive it tomorrow yet. Not recommended!

So today, came and went and still no delivery or reply via emails and eBay. Allegedly being delivered Monday 25th now. As a generic email sent but still no response from the actual questions we have repeatedly asked.

I know the carpets are cheap but in my mind they seem good quality for a spare room or occasional use . The company kept me up to date with delivery and my carpet was packaged and wrapped carefully and to think from ordering to delivering to my front door took 3 days is excellent

Absolutely awesome company. Had an issue with flooring for my very long hallway and couldn't for the life of me find anywhere who could deliver the size I needed because of the design I required. UNTIL I FOUND THESE GUYS! I told them the issue I was having and they were straight on it. Delivery was within 48 hours and very well protected as it was vinyl flooring. Prices are so so reasonable even when the length is over 7m and width over 4m. I'm definitely going to be using these guys again and I've recommended them to absolutely everyone I know. 5 stars are not high enough.

They fixed the problem and cover the mistake
I’m happy to deal with them because that was good deal and the customer service is really good

the service was better than expected , as the items were delivered on the Friday and not the Monday as predicted , all in tip top condition and securely packaged , would definitely recommend them , Steve , ebay member shep-2822

I have used this company about 4 times now for carpets and lino via ebay.
Delivery is very speedy and the prices are great.
I would happily use them again and would highly recommend.

Excellent customer service , thankyou.

I purchased lovely vinyl flooring recently.
It is lovely & great quality. Unfortunately, I was unable to proceed with the carpet so I needed a refund. I spoke with different personnel here & no matter who - each were so kind, helpful & very professional. They did their level best in trying to resolve matters for me - which had nothing to do with them but with the fitting my end. The refund process was so simple & straightforward. There was no 'hard sell' by them attempting to get me to keep it. I can honestly attest that hands down - this is one of the best companies I've ever dealt with. I have no hesitation whatsoever in recommending them to my friends & family. I will definitely purchase from them in future.

Floor looks just like it did on pictures, good quality too at a good price.
Delivery was super quick too. Would totally recommend this company .

You could not make this up,i ordered a 17mm pile carpet for my bedroom,the carpet i received was just over 5mm.I wasn't at home at the time so my dog walker luckily was there to take in the carpet.I contacted moreforyourfloor who also trade under the name of 247 carpets.Told me but you accepted it i explained it was actually my dog walker and not me i was at work at the time.They agreed to remove and replace the carpet,OMG the carpet they replaced it with barely had ANY pile at all so i contacted them again and again i explained it wasn't me that accepted the carpet.After almost 3 weeks of discussion they have agreed to remove the carpet which they called the unknown carpet i asked why is it unknown carpet,i was told they have NO knowledge of replacing the first carpet and they have NO knowledge where the first carpet as gone to,so i asked surely you have contacted the courier i was told it wasn't her place to check that so i asked for the name and contact details of the courier that was used to deliver the first carpet and the name of the courier that removed the first carpet and left the replacement.Oh she said i don't have that info we use so many,i said so you have absolutely know idea who is delivering your carpets and where the carpets go once collected.Its not my job to know that that's for despatch to deal with.I asked to be put through to despatch oh she said they don't speak with the public.AVOID THIS MOB AT ALL COSTS.

Flooring is really good quality and the delivery was super fast so happy.

Very helpful staff. Good products. Bought 3 lots of vinyl floor covering . Good prices quick delivery. Would recommend.

I want to warn other customers by sharing my experience with this company so that others may be spared the stress and time wasting of dealing with this company.

I ordered some vinyl flooring with the promise of quick delivery on the company website. “Super fast delivery. Get your order as fast as next day” However, after being given a time slot for delivery at an acceptable time, said delivery did not happen. The company claim delivery was attempted but I was sitting by my door during the delivery period abs it didn’t. The company use their own delivery service and not a courier service that can be tracked and no delivery cards are provided. I was then assured by customer services that my delivery had been rearranged for 2 days later. I contacted the company on the day of delivery to ask when exactly to expect my delivery and was told that unfortunately, they had forgotten to rearrange my delivery. Again, I wasted time waiting for a delivery that didn’t appear. When I again contacted customer services and asked for my delivery to be rearranged for the next day due to my inconvenience, I was informed that they couldn’t do delivery any quicker than another 3 working days. In complete refute of the claims on their website. When I asked to speak to a manager, I was told this wouldn’t be possible for at least 48 hours via a call back. At this point, I requested a refund and when asked when this would be processed, I was told and I quote, “The refund team tend to process refunds within 24 hours but I don’t want to give false promise...” So again, no guarantees were offered and I am not hopeful of receiving my refund any time soon or without follow up but time will tell.

Very unprofessional company offering unacceptable customer service and making false promises on their website. Please don’t use.

Good value product if you're on a budget.
First class customer service,kept me informed of my order at all times.
Any queries are dealt with efficiently.
10/10. Would deal with again.