Morris Living Reviews 

2,099
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very helpful and friendly, providing wonderful assistance from the moment they visit the showroom to try out the furniture. People also deeply appreciate the prompt and efficient delivery service, noting that items arrive quickly, are packaged securely, and bring great comfort to their homes. Though some reviewers were not happy with the materials, mentioning unexpected wear, peeling surfaces, or issues with the leather quality over time. A few other people also felt that aftercare support could be improved when dealing with post-purchase problems and replacement parts.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality furniture that is very well... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is very well made and features... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Service

Customers had positive experiences with service, consistently praising the efficient support from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company. Extremely helpful with delivery date to suit us and advised every step of the way. The ordering process was extremely easy and although the stool and chair we bought was r... See more

Company replied

Rated 5 out of 5 stars

If you want a comfy swivel recliner chair then Morris living ltd is the place to visit to see and try out their large collection of chairs. Nathan the manager gave great advice and sorted out quick de... See more

Company replied

Rated 5 out of 5 stars

Good communication throughout by Dominic. “Service with a smile”. Minor problem on opening the boxes is being dealt with and again good communication. We are not local so good feedback to the customer... See more

Company replied

Rated 5 out of 5 stars

Best of the bunch for price quality and delivery. Tried 4 outlets before going to Swinton because they were very local. But Morris Living was only 15 minutes away. Great experience, all done with... See more

Company replied


Company details

  1. Furniture Store
  2. Mobility Equipment Supplier

Information provided by various external sources

We are a small business specialising in recliner chairs. We carry dozens of great models in our Nottinghamshire warehouse. We supply swivel recliner chairs for customers who want to lounge in comfort and we also supply the more practical riser recliner chairs used by the elderly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,099)

50 reviews in the last 12 months

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Rated 4 out of 5 stars

Pre Delivery

The telephone at Morris Living answered quickly and politely. I was concerned only that I got a message from the Couriers informing me that the shipping of my chair was complete and would receive a date for delivery which I could change if not convenient. I received the said email but it just said an ERR then a number instead of a date. As I was moving and the chair was for a stroke patient awaiting discharge, I needed the chair the day after moving in day to be sure he could come home. Your receptionist was again very helpful and emailed the Courier as I was not getting much joy on the phone. I did get them eventually but found it difficult to understand the lady on the Courier's phone who gave me the date I had told Morris Living I needed and the delivery man was excellent and put the chair together quickly. All in all it was the Courier 's messages that didn't give the required information.

May 14, 2025
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Reply from Morris Living

Thanks for the positive review. We will discuss it with the couriers to see where they can improve in thier messaging. :)

Rated 5 out of 5 stars

Morris Living are an amazing company…

Morris Living are an amazing company that focus totally on their customers.
I had to cancel my order even on the day it was due to be delivered due to my op being postponed. However they were so kind & caring & refunded everything & showed such compassion & we’re so supportive.
Op back on now & I didn’t hesitate to go back to Morris Living & book another chair. They are quick, efficient & so helpful l.
Go for an independent company instead of the well known TV ones.
They always have the customer at the heart of their business.

May 15, 2025
Unprompted review
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Great service

Great service - quick to answer email queries, delivery next day was unexpected but welcomed.
I had read review about self assembly of the recliner chair so expected that and to be honest it was relatively straightforward.
Wasn't sure about what the fabric would be like and turns out to be a kinda velour on the one I ordered. Not sure how that will wear but initially I am happy with that. (I previously had a synthetic leather chair from another company that lasted 18 months so didn't want a repeat of that).
From my experience to date I would recommend this company.

April 24, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Our leather swivel chair👌

We really liked the style of the swivel chair and the quality of the leather was what we hoped for. We bought the £750 chair which was perfect for us

April 25, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Having bought a chair which cost £650 +…

Having bought a chair which cost £650 + pounds it was extremely frustrating to find that the hand set broke /didn't work after only 3 days.
I then had to ring for a replacement which took 6 days to arrive.
Might I suggest you inform the manufacturer to improve their hand sets.

April 24, 2025
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Reply from Morris Living

Hi,

Thank you for the review. This has been addressed with the manufacturer and they will be using stronger handsets on future runs of chairs.

Rated 5 out of 5 stars

I have found the chair very comfortable…

I have found the chair very comfortable and my daughter found it easy to assemble. Before l have had careco but since my husband death have treated myself to one of your chairs

April 15, 2025
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Reply from Morris Living

Thank you for your positive review :)

Rated 1 out of 5 stars
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Reply from Morris Living

Hi Ross,

Thanks for bringing this to our attention. We will reach out shortly with a solution for you once we have investigated with the courier.

Apologies for any inconvenience caused.

Rated 2 out of 5 stars

I am actually waiting for the chair to…

I am actually waiting for the chair to be picked up. Not happy with it at all.

April 8, 2025
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Reply from Morris Living

Hi,

We are sorry you are not happy with your purchase. As per the 45 day return window we have instructed our couriers to arrange a collection with you and they will contact you shortly to organise a suitable date.

Sometimes the item doesn't suit the person but we hope you will review this 2 star review once the collection has happened.

Kind regards

Rated 5 out of 5 stars

Good experience &quick…

Good experience Easy to order &quick delivery
Instructions were small print and not particularly clear, as a result assembly was harder than expected
However really pleased with finished result

April 7, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Both delivery men polite helpfully set…

Both delivery men polite helpfully set up Leather Riser Recliner £839.00 posting VAT Exemption certificate on Tuesday 22nd April.
Paperwork supplied with chair my Extra Care Housing Scheme Manager filled in I signed relevant areas.

April 7, 2025
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Reply from Morris Living

Thanks for the positive review :)

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