Morris Living Reviews 

2,099
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very helpful and friendly, providing wonderful assistance from the moment they visit the showroom to try out the furniture. People also deeply appreciate the prompt and efficient delivery service, noting that items arrive quickly, are packaged securely, and bring great comfort to their homes. Though some reviewers were not happy with the materials, mentioning unexpected wear, peeling surfaces, or issues with the leather quality over time. A few other people also felt that aftercare support could be improved when dealing with post-purchase problems and replacement parts.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality furniture that is very well... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is very well made and features... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Service

Customers had positive experiences with service, consistently praising the efficient support from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company. Extremely helpful with delivery date to suit us and advised every step of the way. The ordering process was extremely easy and although the stool and chair we bought was r... See more

Company replied

Rated 5 out of 5 stars

If you want a comfy swivel recliner chair then Morris living ltd is the place to visit to see and try out their large collection of chairs. Nathan the manager gave great advice and sorted out quick de... See more

Company replied

Rated 5 out of 5 stars

Good communication throughout by Dominic. “Service with a smile”. Minor problem on opening the boxes is being dealt with and again good communication. We are not local so good feedback to the customer... See more

Company replied

Rated 5 out of 5 stars

Best of the bunch for price quality and delivery. Tried 4 outlets before going to Swinton because they were very local. But Morris Living was only 15 minutes away. Great experience, all done with... See more

Company replied


Company details

  1. Furniture Store
  2. Mobility Equipment Supplier

Information provided by various external sources

We are a small business specialising in recliner chairs. We carry dozens of great models in our Nottinghamshire warehouse. We supply swivel recliner chairs for customers who want to lounge in comfort and we also supply the more practical riser recliner chairs used by the elderly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,099)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A pleasant transaction,at a very…

A pleasant transaction,at a very competitive price. The company was very easy to deal with, answered all my questions promptly with no pressure whatsoever. The purchase was delivered within five days and was set up exactly where we asked. I don’t often leave reviews,but I felt this company was deserving of the compliment,for the way they dealt with myself and my order.

March 7, 2025
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Reply from Morris Living

Thank you for your positive review :)

Rated 5 out of 5 stars

Customer service was exceptional

We weren't sure what to expect having to book a time to visit. On arrival we were met by a friendly member of staff who showed us into the room and talked thru everything then left us to browse, try out the chairs and talk to each other. He came back 10 mins later and we ordered. Delivery and set up was professional and very helpful and the chairs are brilliant. An excellent experience from start to finish.

March 3, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 2 out of 5 stars

The chair i ordered was not as…

The chair i ordered was not as advertised and i couldnt understand the delivery guy also the order only gave me 5mins notice before delivery

March 3, 2025
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Reply from Morris Living

Hi Louisa,

We are surprised by your review but would like to help. From what we can tell the chair was delivered 2 weeks ago and is the correct chair judging by the delivery photos. We also see on the courier notes that you were contacted the day before delivery to be offered the following day as delivery with a 3 hour time slot. They then arrived the following day in the middle of that slot.

As far as we can tell everything happened as per agreement with who was contacted to organise delivery but if you would like to discuss any specific issues please contact us on 0800 644 5064.

Rated 5 out of 5 stars

Great local showroom for rise and recliner chairs

Very helpful, knowledgeable sales staff, great showroom with plenty of styles, sizes of recliners and material to choose from. My dad loves his new recliner. Having returned by ambulance from hospital he was asleep in it within 10 minutes!

February 28, 2025
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Reply from Morris Living

Thank you for your positive review :)

Rated 5 out of 5 stars

This is a professional company which delivera

From my first enquiry to the delivery of my chosen chair we received the highest level of service. The condition of the hire chair is excellent and the delivery team were courteous and efficient.

February 27, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 4 out of 5 stars

great chairs

Very pleased with my chairs. Comfy and sturdy. I have only deducted 1 star as the couriers left muddy boot prints on my light beige living room carpet

February 20, 2025
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Reply from Morris Living

Thanks for the positive review. We will feed your comments back to the courier and ask them to take more care!

Rated 5 out of 5 stars

Unbelievable service

Unbelievable service, explained all my queries,very good display of all the chairs.and the delivery was 1.1/2.hrs after purchase.The whole experience was excellent with the chairs installed, all the entire service was carried out with a very pleasant manner would not hesitate to recommend this company.

February 18, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Great chairs

Very pleased with our purchase. The chairs arrived promptly were not too difficult to assemble and are extremely comfortably. I would definitely buy from this company again

February 17, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 4 out of 5 stars

Quick service

Quick service. Chair as described.
One star less owing to delivery service. I would have liked the option of assembly and removal of packaging. Also delivery company not very helpful. They moved the hall table to get the chair in but didn't put it back even though I asked. My husband is disabled hence the purchase and I have health issues. We had to find someone and pay to assemble. Other companies offer this service for a fee.

February 17, 2025
Morris Living logo

Reply from Morris Living

Thank you for the positive review :) Home set up should have been an option available to you at check out. It appears you chose a standard room of choice delivery. We will feed this back to the IT department incase there is an issue our end but home set up services are available to most of the UK.

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