Morris Living Reviews 

2,099
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is very helpful and friendly, providing wonderful assistance from the moment they visit the showroom to try out the furniture. People also deeply appreciate the prompt and efficient delivery service, noting that items arrive quickly, are packaged securely, and bring great comfort to their homes. Though some reviewers were not happy with the materials, mentioning unexpected wear, peeling surfaces, or issues with the leather quality over time. A few other people also felt that aftercare support could be improved when dealing with post-purchase problems and replacement parts.

What people talk about most

Product

People report positive experiences with product, highlighting excellent quality furniture that is very well... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Quality

Reviewers highlight positive aspects of quality, noting that the furniture is very well made and features... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and professional... See more

Service

Customers had positive experiences with service, consistently praising the efficient support from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company. Extremely helpful with delivery date to suit us and advised every step of the way. The ordering process was extremely easy and although the stool and chair we bought was r... See more

Company replied

Rated 5 out of 5 stars

If you want a comfy swivel recliner chair then Morris living ltd is the place to visit to see and try out their large collection of chairs. Nathan the manager gave great advice and sorted out quick de... See more

Company replied

Rated 5 out of 5 stars

Good communication throughout by Dominic. “Service with a smile”. Minor problem on opening the boxes is being dealt with and again good communication. We are not local so good feedback to the customer... See more

Company replied

Rated 5 out of 5 stars

Best of the bunch for price quality and delivery. Tried 4 outlets before going to Swinton because they were very local. But Morris Living was only 15 minutes away. Great experience, all done with... See more

Company replied


Company details

  1. Furniture Store
  2. Mobility Equipment Supplier

Information provided by various external sources

We are a small business specialising in recliner chairs. We carry dozens of great models in our Nottinghamshire warehouse. We supply swivel recliner chairs for customers who want to lounge in comfort and we also supply the more practical riser recliner chairs used by the elderly.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,099)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a recliner chair and got £15…

Ordered a recliner chair and got £15 discount with first purchase, it arrived the next day. Was emailed when it would arrive and was prompt. Excellent service all round was very impressed with everything.

February 10, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

We visited the showroom and my wife…

We visited the showroom and my wife tried a few chairs the man who dealt with us was very helpfull and didn’t rush us we decided on a chair he then told us they had a refurbished one with a little damage he showed us a photo of the damage and we decided to get it as it was £200 cheaper when it arrived it was not the one we were supposed to get they said they would change it they did and we got a brand new one for the same price which we were happy with i think giving you 45days trial is a very good idea overall seems a good company to deal with many thanks

February 4, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Great Service

Great Service, Super Quality Item. Completely Recommended.

January 22, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Chair was in my price range.

Chair was in my price range.
Delivery was prompted and well packaged. Difficult to put together in a couple of areas, but I am very pleased with the quality and comfort.

January 31, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Great quality and service

I visited the warehouse with my elderly father and there was multiple riser chairs for him to try.
The buying process was easy and delivery was prompt, and was kept informed of when the chair will arrive. We paid for the chair installing. The chap who delivered and installed was great.
The chair is a lovely modern design and does exactly what it was bought to do

January 24, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 2 out of 5 stars

Website better than a visit this time

I knew more from the website than I gained from visiting the site office - it was a poor use of my time. To be fair your staff member did note they were just standing in for someone on holiday.

February 15, 2025
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Reply from Morris Living

Hi Jeremy,

Sorry to hear you did not have a great experience at our showroom. We are mostly an online company and have only just recently opened the showroom as an extra for people to try chairs. Our sales team (for now) is mostly based remotely so the best information is in fact online or by calling us on 0800 644 5064. Even when in the showroom!

The showroom will improve with time and we will work on getting better training for our staff who cover sickness and holidays.

Kind regards

Dominic
Customer Service Manager

Rated 5 out of 5 stars

Excellent choice

Very easy to order online. I received a follow up call from the office within a couple of days regarding the delivery and received the item exactly as advertised, within a week. Everyone was extremely helpful and polite.

February 4, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

After looking at other customers…

After looking at other customers remarks I decided order the lovely Denver ? Swivel reclining chair. Delivery was fine, driver very nice who carried the well boxed chair into the houes for me. Assembly was easy and I am very happy with my purchase. One tiny niggle, the chair can be a bit lively when sitting or exiting so at 87 yrs I need to carefully hold both chair arms as I lower myself into the seat, or it will move on me... It's still a lovely comfortable seat and I would definitely recommend it to viewers.

January 25, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Fabulous chair

The chair is over and above what we were expecting. The service we received was excellent too.

January 27, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 1 out of 5 stars

You changed me £30 for a man to slot…

You changed me £30 for a man to slot the back into the chair
He did no check the chair worked And he forgot to put the wheels on the chair
Is this is how you treat the disabled?
When I asked for my £30 back you just ignored me .
Wonder what Facebook wud think of MORRIS LIVING?

January 21, 2025
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Reply from Morris Living

Hi Irene,

I am sorry to hear your experience is not as you had hoped but please allow me to clarify a few things for you.

You ordered off Amazon which has a standard delivery service. This is to the door like any other Amazon parcel. The £30 extra you paid is for a more specialised courier to bring the item inside, unpack, assemble and take away packaging. That is the service paid for whether it takes 5 minutes or an hour.

All of the above was completed for you. The casters, if applicable, are an optional extra that can be requested to be added on at the time. They are not essential to the function of the chair and if not requested are usually left off as some customers find the chair moves too much with them on.

We did not ignore your request we responded and denied it because you had received the service paid for. This is a non refundable service. You have since returned the chair and received a refund for the product.

We treat all our customers with the same level of compassion able bodied or disabled but we do not offer a free try before your buy service. Customers are liable for costs of return when they change their mind as per any other distance selling company.

If you would like to discuss further please call us on 0800 644 5064.

Rated 5 out of 5 stars

Very good choice

Great choice of riser/recliner chairs
Most helpful owner with no pressured selling.
The best way to buy, with delivery within a few days.
Recommended.

January 16, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

Superb, efficient service - love this company!

I noticed that Morris Living had great reviews, with the exception of their courier, who regularly let people down, it seemed. I took the chance, and ordered regardless. I'm really glad I did.

This is a family firm who run on humanness, not computerised text messages. I got a phone call from the owner to tell me that his own driver (not a courier) would be delivering my chair in a couple of days and that the driver would call when he was close. Sure enough, the driver called on the day, said he was 45 mins away, and turned up bang on the time he'd promised. He was lovely. He brought the chair in, made sure it was all set up, then took the packaging away.

The chair looks great and was a really reasonable price - it was advertised as a refurb, but was in actual fact an item that had been returned quickly by a previous customer. So it was as good as new. I'm over the moon with it. I would highly recommend Morris Living, and if you're unsure whether to go ahead, just do it. They are friendly, genuine and they mean what they say. Top notch!

January 22, 2025
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Reply from Morris Living

Thanks for the positive review :)

Rated 5 out of 5 stars

I had previously ordered a chair that…

I had previously ordered a chair that was unfortunately too small & the lovely Morris Living colleague couldn’t have been more helpful in replacing it with a suitable size, same colour & delivered the same week.
Couldn’t be more helpful. Thank you

January 21, 2025
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Reply from Morris Living

Thanks for the positive review :)

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