Avoid at all costs. Their business model relies on keeping hold of customer security deposits. The booking system also sneakily makes you think that you have paid in full at first confirmation. It the... See more
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See what reviewers are saying
Easy to book over the phone with Sharon who was very helpful. Wanted a 2 birth motorhome for long weekend. Price competitive but found the online booking confirmation tricky uploading photos of licens... See more
Motorholme Website is easy and clear to use. Each section has an easy drop down list to ensure that you can adapt your quote to suit your particular needs. The quote is then displayed and sent by a... See more
I have found Motorholme extremely helpful with communication and help fulness On all enquires and any questions i have asked they have answered. Great helonin choosing the correct motor home for my... See more
Company replied
Company details
Information provided by various external sources
If you’re looking to hire a motorhome to explore the British countryside or if you are looking for a Motorhome Holiday or wish to buy a great value ex-rental model, make sure you choose MotorHolme. We have the largest fleet of motorhomes for hire in the UK, with vehicle pick-up points located throughout the country. So as well as providing unparalleled choice, we also pride ourselves on being able to offer you unbeatable convenience.
Contact info
Fairways, CB23 2TT, Cambridge, United Kingdom
- 0800 612 9418
- hired@motorholme.co.uk
- www.motorholme.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Read the negative reviews first!
Shame there isn't an option for zero stars....
Please do not be fooled by any of these positive reviews... Yes their prices are cheap and quotes are reasonable, yes their motorhomes are lovely BUT!!! This company are simply out to scam as much money out of you as possible.
On my hire my power lead was faulty and did not work, after hours worth of live chat and emails i was told i would be given £50 as a goodwill offer for my troubles... HA! if only it was that simple.
The refundable deposit of £1250 was not ring fenced on my credit card but rather taken as a payment on my card meaning you will pay interest on the amount fr the duration of your trip PLUS the 28 WORKING days you have to wait for them to process the refund.
So as if that was bad enough, after 2 months of interest charges to my credit card i finally get the email to say i can process my refund...
Oh no they are deducting £68 as a scratch fee for a scratch that did not exist! I even had signed and dated paperwork to prove their were no post hire damages!
The only way i was able to get my full refund of £1250 plus have the completely made up 'scratch fee' taken off my account was to drive the 1 hour and 30 mins to their head office and speak to someone face to face. When you look into this company you find that the operate under 9 different company names, most of which have been named another companies name in its past. By far the worst company and least transparent i have ever hired from. No phone line to talk to anyone other than live chat and email... emails being sent from different company names to which you hired from and they have next to no social media presence... SCAM!
After speaking to a rather stroppy woman at 'head office' i was reassured that "only 10% of our reviews are bad"... i disagree and if you as an employee can admit to a 1 in 10 chance of customers having a terrible service im not sure this says much for them as a company!

Reply from Motorholme
Helpful & punctual
I have found Motorholme extremely helpful with communication and help fulness On all enquires and any questions i have asked they have answered. Great helonin choosing the correct motor home for my needs. I really like the uo to date messages on all the offers they have..
Would deffo give them a search if your planning to hire a motor home.

Reply from Motorholme
Our first time
From start to finish the process was first class. We had never done anything like this before but the lady I spoke to answered all my questions and was full of advice. Booking was very easy. When we went to collect from the depot the gentleman explained the motorhome in great detail making it easy to understand. Our trip was one of the best holidays we have had and we are already planning our next trip.
Thank you for a great time.

Reply from Motorholme
Don't use.
Don't use. Seriously terrible customer service. They hold on to your deposit (kept ours for 2 months - over £1,000). Tell you the delay is down to their 'merchant' whatever that is and keep fobbing you off.
Online chat was unhelpful - curt responses from agents who clearly do not care. To be honest I thought we'd never recieve our money back. The motorhome was 4 hours late from the agreed collection time. Just blamed previous customer. Charged for parking even though we never parked there. Motorhome was dirty on collection. Was there anything positive that could be said about this company? No.

Reply from Motorholme
Only used for quote online and worked…
Only used for quote online and worked well but didn’t complete transaction as I was worried that they were to keen for a deposit .

Reply from Motorholme
Easy to navigate website
Easy to navigate website, large selection of Motorhomes available and a clear pricing structure.
The text message quote is also very useful.
I would definitely recommend.

Reply from Motorholme
Please do not use this company.
Please do not use this company.
They take a £1,250 deposit which takes 28 WORKING days to refund you. BUT you have to request the refund, and you WILL be charged additional fees for them not only processing your refund, but also anything they can get away with it (I was charged £250 for cap missing). You then wait 5 working days and receive nothing, and you will chase and be told you will have to wait another 10 days.
If you haven't already started the process to claim through your credit card company or threaten legal action you will not get your money back.
A real shame as my family loved our motorhome holiday and we were already looking to book again in the next school holidays, but motorholme you lost a repeat customer and gained a negative review.

Reply from Motorholme
DON’T use them.
DON’T use them! And THEY TRADE UNDER DIFFERENT NAMES so look out if the hire company trades from Toft Road, Bourn, Cambridge.
I’m not stupid enough to believe that when they say £39 per day there won’t be a couple of extras and a deposit but they have had their hand in my pocket since I paid £199 reservation fee. It’s a very long and stressful story so I just say DONT USE THEM!The Vehicle was tatty and grubby and the gear box was badly worn. When it wouldn’t start the RAC said the battery needed replacing. I did tell them when I returned it but I may as well have been whistling into the wind As they were too busy being rude to me about damage to the side caused by a lorry (who accepted it was entirely their fault and I had paid an extortionate amount for full damage excess waiver- another horrible experience..)

Reply from Motorholme
Absolutely disgraceful business
Absolutely disgraceful business.
The price you get quoted definitely the price you pay!
Add ons after add ons.
Ended up paying nearly £800 for a 4 day hire with all the extras they add on.
Aboid like the plague!!!

Reply from Motorholme
Website is misleading.
Website is misleading.. To the point that the price will double atleast before checkout.. Price advertised is untrue and many extras ie insurance tax will be added

Reply from Motorholme
FRAUDULENT COMPANY!
Shame I have to give even one star, I would give none. Never use this company. They are absolute fraudsters. I received a Filthy van with food and all sorts stuck under the mattress. On complaining I was told it was a small amount of dirt and not cause for complaint. 28 days after returning the van in fine condition I was told that my deposit was refunded but they have never returned it. I could only contact them by chat service and then you go in a que as number 70 and get timed out after an hour of waiting. This happened for weeks. Eventually three months after returning the vehicle, my credit card company launched an investigation and refunded me my deposit. I imagine Motorholme earned a nice bit of interest on it. This has happened to hundreds of people. Be aware they also trade under other names such as unbeatable hire. DO NOT USE!!!!! Beware of good reviews also, they paid people in amazon vouchers for good reviews.
And as you can see by the below reply they’ve given me, they just don’t care! Telling me to use their chat service which I just complained about.

Reply from Motorholme
Very pleased with service I…
Very pleased with service I received,highly recommend.

Reply from Motorholme
Fantastic company
Easy to use, no nonsense company,highly recommended.

Reply from Motorholme
When getting a quote consstanly text…
When getting a quote consstanly text offers and also offered £10 amazon voucher to review about thier website evn though i have not actually hired a motor home so here it is. Not that i think this is professional way to get reviews
I’m only commenting on the website as…
I’m only commenting on the website as not actually booked with them yet?
I printed off the T&C’s so I could get a better idea of the cost, as when you go through the quote process you Don’t get to add all your extras and see the full price, you only get a price for the hire of the van,
Im always very wary of company’s that don’t show you the full costs available, only part of it, I’m yet to cost up with other sites with regards if they still cheap or not, but if you are, why not have all extras on view ?????
Hidden cost
Really good survice they have been very helpful when I made a mistake adding extra on to my booking. But I think they need to have the extra costs made clearly as once you start going through the forms and they add the insurance and other charges on it does become quite exspensive.
Fantastic experience and excellent…
Fantastic experience and excellent quality. Very comfortable and surprisingly spacious even with two little ones
Easy to use website gave me a quote for…
Easy to use website gave me a quote for the dates requested, we will be booking soon for the summer
Found the Vehicle That fitted my…
Found the Vehicle That fitted my vacation easy to organise
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