Avoid at all costs. Their business model relies on keeping hold of customer security deposits. The booking system also sneakily makes you think that you have paid in full at first confirmation. It the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to book over the phone with Sharon who was very helpful. Wanted a 2 birth motorhome for long weekend. Price competitive but found the online booking confirmation tricky uploading photos of licens... See more
Motorholme Website is easy and clear to use. Each section has an easy drop down list to ensure that you can adapt your quote to suit your particular needs. The quote is then displayed and sent by a... See more
I have found Motorholme extremely helpful with communication and help fulness On all enquires and any questions i have asked they have answered. Great helonin choosing the correct motor home for my... See more
Company replied
Company details
Information provided by various external sources
If you’re looking to hire a motorhome to explore the British countryside or if you are looking for a Motorhome Holiday or wish to buy a great value ex-rental model, make sure you choose MotorHolme. We have the largest fleet of motorhomes for hire in the UK, with vehicle pick-up points located throughout the country. So as well as providing unparalleled choice, we also pride ourselves on being able to offer you unbeatable convenience.
Contact info
Fairways, CB23 2TT, Cambridge, United Kingdom
- 0800 612 9418
- hired@motorholme.co.uk
- www.motorholme.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a very good experience with…
We had a very good experience with these, good contact and the right information right though the booking. Well recommended

Reply from Motorholme
amazing customer service
Haven’t yet booked with this company however, I will be very informative and the best company couldn’t go far enough for potential customers

Reply from Motorholme
I fully recommend this company
I fully recommend this company as they offer so much guidance and support. That’s on top of amazing deals 👍👍👍👍

Reply from Motorholme
Keeps me updated on all the latest…
Keeps me updated on all the latest offers.

Reply from Motorholme
Very informative trying to help with…great help
Very informative trying to help with booking very professional

Reply from Motorholme
Offers
Got to give you your dues, always offering quality deals throughout the year and definitely hard to beat

Reply from Motorholme
Very simple easy to use website
Very simple easy to use website. Great offers throughout the year and always new motor homes on offer.

Reply from Motorholme
Love all the text messages but not sure if real.
Love all the text messages as the deals are crazy but when I contacted them I had no reply to my message so was unable to take advantage of the deal so wasn’t sure if the deal was real or not.

Reply from Motorholme
Highly recommend!
“An informative website where it is easy to find exactly what you are looking for. Regular text follow ups to tempt you into your next great holiday! I love that you can easily opt out if that’s not for you”. Highly recommend!

Reply from Motorholme
They are a excellent company and offer…
They are a excellent company and offer a first class service. They keep in regular contact with offers available and are easy to contact.

Reply from Motorholme
Quality motor home hire
Received a quote from this company and was the cheapest. The motor homes look clean and well looked after and would be my first choice.
Weekend deals and specials are also available.
Used the website which works well and will be using again

Reply from Motorholme
Awful awful company
Awful awful company! Do NOT use this company ... how is this company getting 42% excellent?!
I wish I’d read these reviews first because they are all true. What starts off as a cheap deal ends up a fortune with the ‘added’ extras they charge! Sending you countless texts in the run up to hire with things you need or have to get?
££££££££
They then frightened the life out of you regarding returning the van in a ‘spot-less’ condition so you feel you can’t relax on holiday!

Reply from Motorholme
Amazing company would definitely…
Amazing company would definitely recommend

Reply from Motorholme
Awful awful company
Awful awful company! Do NOT use this company ... how is this company getting 42% excellent?!
I wish I’d read these reviews first because they are all true. What starts off as a cheap deal ends up a fortune with the ‘added’ extras they charge! Sending you countless texts in the run up to hire with things you need or have to get?
££££££££
They then frightened the life out of you regarding returning the van in a ‘spot-less’ condition so you feel you can’t relax on holiday!
I am still waiting for my deposit - since July now!
Thank god I paid the terrible daily excess ( god knows what that covered me for as if you read the small print it covers nothing!) otherwise it would over a grand I’m waiting for?!!
I’ve tried to ring and they direct you to a ‘live chat’ where it says you’re first in the queue for over an hour- screen completely frozen! Then when you try to go through the other live chat forums they disconnect you!
Terrible costumer service!
It’s a wonder they are still going as a company!?! Read these reviews.
Luckily my partner is a solicitor so we are now contacting the credit card company and then if no joy we will go legal!

Reply from Motorholme
ABSOLUTE JOKE OF A COMPANY! COWBOYS!!!
Honestly i would never deal with this company again 2 out of 4 nights my 5 year old son woke up soaking as the windows were leaking which basically i was told it was not there problem!! He ended up sleeping in with us, the seats around the table were ripped when we picked it up, toilet door was broken, seals on storage doors had been removed so they wrrent water tight either. One of the windows was not correctly installed so it fell our and my partner Trying to our deposit back is a joke they tried to give us £62 of the £250 which they had no reason too. As van was returned as we received it. We took plenty photos of it! Vans are not even anything special! Absolute sham of a company

Reply from Motorholme
They never return your security deposit always have chase
Rented from them a few times each time they've gradually got more and more painful to deal with. EVERY time had issues getting my security deposit back but endured it as they were cheaper than other companies. This time they weren't really any cheaper, and my deposit still hasn't been returned, 3 MONTHS later! This is due to they're ridiculous deposit return policy of 28 working days which they claim is for speeding/other offenses (which they don't even pay unless they're going to start taking all the points for me as well). When really it is a scam to hold on your money to use for their investment. You need to be very eagle-eyed during check out and return. TEST all the windows with them there, even the slightest of marks anywhere get noted down, and a new one which I have discovered check mileage with them.
The van was checked back in and we were told everything was OK and they had made a mistake with the milage which made it look like we had driven 1200miles when we had only driven 100miles. Every other company returns your deposit within 7 days (not working days, days). Spoke to an online chat person who was rude and unhelpful after more than 2 weeks who said they wouldn't return my deposit as it hadn't been 28 working days (6 weeks!), that was early July. Now it's September still waiting. I've raised a claim with my credit card company to get my money back.
As for the online chat/phone/email contact, well it's completely absent, perhaps I forgot to tick the box which requires payment for them to answer the phone/chat/email?

Reply from Motorholme
I would not use this company again
I would not use this company again. As many reviews have said. They constantly try to sell you additional things pre hire and if you click on any options they automatically charge you!
....And as for trying to get your deposit back I had to involve credit card company and almost go legal as they were completely unresponsive and evasive. Literally couldn't get hold of them on phone, email, chat for a period of 3 weeks after the excessive 28 working days deposit return period had expired....tried all avenues and all other agents (pre and post hire) wouldn't help.

Reply from Motorholme
Utter scum
Utter scum. What starts as a cheap motor home hire quickly escalates into a setup where the price is always going up and you're forced to pay a huge (£1,000+) deposit which is not only collected a week before the hire, but kept indeterminately for as long as they want after.
Their contract states deposits returned 28 days later, yet here I am well after this and still waiting. Any attempt to contact them is just a voicemail or a chat with 1hr+ wait.
Avoid, avoid, avoid.

Reply from Motorholme
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







