Motorholme Reviews 

Returned our vehicle 9 weeks ago and still no refund after requesting a number of times.
No reply to numerous emails and no response via that online chat.
Avoid this company at all costs!

I booked with this lot of villains back in October 2018 paid for a bronze upgrade for £99 and looked forward to spending time away for my birthday in May with family members on campsites in Dorset. I read through the terms and conditions of hire to make sure Didn't leave myself open to extra avoidable charges.
After returning the vehicle in a really good state I signed off the vehicle left with them happy knowing all should be well.
I started the queries about when the deposit paid by Amex would be refunded and 28 working days less bank holidays as per terms and conditions was quoted . However after many web chats this amount was never refunded even after the online request button was activated. Amex has refunded the full amount (phew) wish I had never hired from this company now.

Total Scam and Rip off
I stupidly accepted a rental which was not in the greatest of order. Was told by the Wigan/Manchester depot to take pictures of all the damages as they have got them all noted down, instead of showing me!!!
I only brought it home for my daughter to sleep in as she is obsessed with motorhomes and when i went to open the window it fell out! Fully fell out, the spring mechanism was broken! i emailed straight away but 2 days later i have still not heard back. Cant get them on the phone, live chat people are rude and unhelpful. And then when i go to return it today, the depot is closed! I told the depot i would be back Wednesday and they said fine. So they have my car, £1265 deposit for an already damaged vehicle which i now know im going to struggle to get back and no correspondence! AVOID AVOID AVOID... My fight is only just starting!

PLEASE PLEASE DO NOT HIRE FROM THIS COMPANY THEY ARE A SCAM WE REFUSED OUR DIRTY OLD MOTORHOME WITH A MATTRESS YOU WOULD NOT LET A DOG SLEEP ON TORN SEATS DAMAGE ALL OVER THE VAN DISGUSTING. THE HANDOVER WAS A GUY WHO COULD NOT SPEAK ENGLISH AND COULD NOT CARE LESS. WE HAVE STARTED PROCESS WITH OUR CREDIT CARD COMPANY AND WILL CONTACT LOCAL MEDIA AND TELEVISION COMPANY TO SEE IF THEY CAN ADD THEM TO ROGUE TRADERS. DO NOT USE THIS COMPANY.

If only there was an option to leave no stars at all. Terrible set up. I wish I’d read the reviews before hiring. As has been previously stated, the price quoted goes up when you opt in for ‘extras’ ie electric hook up; kitchen pack. The ‘chat’ option is the best way to get through to someone however don’t do this anywhere near their 5pm end of work time as they’ll just cut you short. On returning the van to the Bristol depot. (It had a Bristol postcode) the person who had shown us the van went straight to a window without looking at anything else and pointed out damage to a window where the hinges are connected to the plastic. We never even opened the windows as the weather was so poor. He didn’t go anywhere else for an inspection. Waiting to hear back from them after the 28 day period to get the deposit back, or part of it. STAY CLEAR!!

I totally agree with all the other poor reviews. I am going to contact trading standards, because the price you see is not what you pay and if you dont want to pay for all the add ons, then you would have to cancel and lose your deposit!! Its shocking that kitchen items are not included and neither is electric hookup! This is the only company I have hired from that dont provide those things as standard and as for the extra costs for a second driver etc etc, way more than other hire companies. I would not recommend them for motor home hire.

Awful company to deal with that draw you in with their 'good' pre hire customer service
all the 1 star reviews are totally spot on here!
after returning the van cleaner than when I hired it
they sent me a damages report costing £911!!!
unfortunately I did'nt take out extra insurance for £24 a day
so left a 'deposit' of £1260 which they have taken and now I cant
get hold of anyone!
please DO NOT be taken in by this and other companies operating
under the same BANNER
they also call themselves Motorhome UK, Unbeatablehire ltd, Nationalmotorhomes and MotorHolme Fairways. Their registered address is Fairways, Toft Road, Bourn, Cambridge, CB23 2TT. Company number 04306649)
DO NOT USE

If you've ever watched Carry on Camping, this lot will seem very familiar to you. The initial booking price is OK but then every little thing you need costs extra. If you want an electric hook up cable and a hosepipe to top up the water tank, that costs you, if you want anything other than an almost empty gas cylinder, then that costs you, if you want chemicals and loo roll for the toilet, that costs you. Pota and pans? You guessed, that costs you. Then there is the collision damage waiver, that will sting you to the tune of £24 per day. Add in the cost of processing all these updates and the cost of them taking a deposit (incidentally, no I don't think £9 is a reasonable charge for an automated transfer) and a £299 hire charge soon hits almost £900. Then you have to pay a security deposit which they hold onto for almost 6 weeks after you return the vehicle "in case you get a traffic violation". Personally I wish I'd never heard of them.

Advise you not to hire from this company. Constantly trying to get you to take upgrade such as cutlery or gas to make more money and then ask for £1250 deposit - two months layer, umpteen messages - still not got deposit nack.
After promising to pay refund weeks ago still no refund and tried to blame my credit card company for delay - now opened dispute with them through the credit card company.
Will never use this company again and note they don't use email so take screen shots of the details on web page for proof of claim - because they will do the same to you..

Dishonest, sly , underhand. Greedy as they tried every way possible to take money they were not due . When challenged in writing all I got was it was a mistake . They are operating under various names . Do not use and do not use motorhomehire uk. Infact if booking a vehicle from any company check the web pages for similarities to these companies and unless sure no connection do not use . Turned a trip we were looking forward to into a stressful unsavoury experience

We hired for weekend. We arrived to collect and found faulty. They didn't check any faulty before we came to collect. We waited for 45 mins while they fixed because others are full booked. We couldnt get the replacement on that day. We arrived at campsite and the fridge are still not working. Also we are not able to use shower and wash up because water pump fault. We emailed but had no reply from them. We wasted our meats because of fridge fault. We had to pay extra for kitchen and others.
I tired to google this company but realised they used different business name for reviews, website but found same address on all those different business name.
We are waiting for get some money back.
Recommended anyone NOT hire this company

We booked to hire a motorhome for a week in june without reading the reviews first, BIG Mistake. Please read all reviews and dont book with motorholme or any of the other names they trade under.
After paying the deposit and hire fee we were emailed and text every day to complete booking, in the end over 35 emails continually asking to add extras, kitchen utensils, toilet fluid, gas bottles, the list of extras is endless, extra costs for points on licence, then the killer blow the insurance costs which doesn't actually doesn't seem to cover anything !!!!
We decided after reading more reviews that we were not prepared to pay the insurance and take the risk of the payment not being returned, so cancelled booking the day before we were due to hire as did not want extra costs adding on for no show.
Lost around 750 pounds but was not prepared to hire and have additional costs upon returning motorhome like so many other people.
We are now fighting to recover money we have lost.
Emails and texts have started again with offers to hire again,unbelievable they are taking the P***.
Please read all the reviews and don't hire from these robbers

Returned the motor home 8 weeks ago and still waiting for them to refund my £1265 deposit! They advise I must wait 28 working days so they can check for any parking tickets or speeding fines then I had to arrange for the deposit to be refunded through their online portal myself. They have advised they are now taking a £12.50 ‘admin fee’ out of my deposit to issue the refund and the £1252.50 would be in my account within 5 working days. It has now been over 7 working days and 8 weeks since they took the deposit and they still have no refunded me.
Unable to get through to customer service.
Avoid this company at all costs!!!!

I used them a few years ago - they give you a good price, then add on a load of "optional" extras which you basically have to take out! Then once I'd paid, the motorhome I was supposed to be having suddenly wasn't available and I ended up with an inferior substitute. Additionally although I have opted out of receiving emails and texts - I still continually get both from them. How they are still in business I don't know - stay well away from them!!!!!!!

Never even hired from them and still receive constant aggressive spam and texts, even with blocking.

Do not use this company. Hidden charges racking up to 750 for 4 days hire. STILL chasing my deposit.
Wish I had read the reviews but funnily enough there aren't any on their page or Facebook

In May, my girlfriend and I decided to book a motorhome for a few days to go to the Gower coast.
Doing a search on line we came across Motorhomehire uk.
(They also call themselves Motorhome UK, Unbeatablehire ltd, Nationalmotorhomes and MotorHolme Fairways. Their registered address is Fairways, Toft Road, Bourn, Cambridge, CB23 2TT. Company number 04306649)

They have a very professional web site, and offer what appear to be good quality Motor homes at an affordable price. I made an on line enquiry but did not book. However, once they have your details, they bombard you with emails and texts offering even greater deals, and eventually we booked a 4 night hire for £199....a bargain, so we paid the £195 to secure the booking.
Once booked, we were asked to complete the booking form, where we learnt that there was a £1,250 excess on the “fully comprehensive” insurance cover. We had a choice; transfer a £1,250 deposit to Motorhome, or pay a £250 deposit if we took out an “Insurance excess waiver”. I rang the booking line and was told that taking out “IEW” would reduce the insurance excess to NIL.
I looked up “excess waiver insurance” on line, and understood it to be “insurance” against the excess, so paid the £120 requested on line.
Well, that’s what Motorhome intentionally make you believe. It is NOT an insurance product, but an “optional extra”.
I found this out after I returned the motorhome with damage to one of the rear light clusters, which I caused reversing out of the way of an on coming vehicle. The vehicle was inspected on return, and a few days later I received an email informing first of all that the damage was classified as “non-insurable”, and as such not covered. (This is interesting as they subsequently said that the IEW is a product, not insurance)
I was directed to their “post hire charges schedule”, where there is an extortionate list of unreasonable post hire charges, AND a list of nearly 20 instances of damage not covered by the “IEW”. The most incredible one is that any damage from a reversing manoeuvre is not covered; so much for “fully comprehensive”. In fact, it doesn't even cover third party damage, so you will be liable for third party repairs if you reverse into another motorhome !!
I have now been told that a £421.80 "post hire fee" will be taken from the card I used to make the booking. You have been warned !!!

All the 5 star reviews seem to be all about the quote and nothing else.
So yes - they quote cheap and fast... but that's it.

Once you've booked - you'll be inundated with emails for all the extra's you'll want/need. Since when is a power lead or hose an 'extra'??!?! Other add-ons include: cutlery & crockery, toilet fluid, levelling chocks, bedding, parking your car during the hire! etc etc - please check the list before you hire and know what you're getting for your cheap quote.

If you choose not to take out the top insurance you'll need to hand over a hefty deposit of >£1,000. This they hang on to as long as they possibly can. Not only will they say it's at least 28 (working) days from the day you return the van - but you also need to request it... which they don't rush to email you about. Even then I had to chase them up and persist. Van returned on 3rd May - deposit returned June 29th.

They also tried charging me for damage I didn't do (and that was reported during hire), and fuel level charge - when I returned it with more than when I picked it up. They later removed these charges when I complained.

Comms - email seems to work best - or webchat. Don't bother phoning - you'll never get through and no-one returns your calls.

The good bit: The van. the one I got had 800 miles on it and was therefore excellent condition. Couldn't really fault that - or the great friendly service I received from the 'Heathrow' (it's not Heathrow) pick up location. The ladies at the pickup location are clearly used to dealing with people who complain about the company - and are quick to distance themselves from them.

The short break was good and enjoyable - but the overall experience not so. I would not recommend these people unless you enjoy the false economy of a cheap looking deal, being up-sold extras via MANY emails pre-hire (daily irritating emails) & being prepared to work for YOUR money to be returned.

These guys are known for this crappy behaviour and it's clearly where they make a bunch of their money. They have multiple names and drop/add new companies: Unbeatable, Motorholme, National Motohome,

Having opted out of receiving unsolicited SMS messages from Motorholme I am now receiving messages from their partner, National Motorhomes. Clearly neither company are interested in following my instructions to not contact me with their crap deals.

Avoid like these rogues like the plague!

Omg, wow, thank you for putting these reviews up, glad I read through them, near miss for me, I paid the initial hire cost but managed to cancel within 24hrs so will get a full refund.
Kept on adding fees and charges along the whole way, £24 for parking your car ha, £15 for not taking their excess insurance, don’t use this company, read the reviews, I know the price looks good, but the fact they don’t even speak to customers over the phone says it all doesn’t it?
DONT TRUST THIS COMPANY WITH YOUR MONEY