Motorholme Reviews 

To start with, the hire process seemed quite fine and then the ‘optional extra’ messages started. Fair enough, some people just want the basic hire and nothing else included, rather than send many additional optional extra mails - could be easier to have all options at the original booking time (as I opted for pretty much all of them anyway). As there were multiple charges from the same company in a relatively short time, my credit card was placed on hold as a security measure by the bank.

At booking I received basic acknowledgment e mails but no final confirmation/ overview with t&cs etc - I had to ask for this separately. Website booking process was very basic and outdated. I tried several times to contact this company via the phone, unfortunately the number listed on a lot of paperwork is not in use. The other number I eventually found, nobody ever answers; so you have to always resort to e mail communication.

The van itself was well ok and fairly new. Unfortunately the level of cleanliness was poor, inside and out - we had to give it a ruddy good scrub and take it to the car washers before packing up and setting off which was not a great first impression. There were a few things not working (tv, roof vent etc). The collection man was friendly and helpful, this was probably the best part of the service experience with this company.

Return was fine and no problems, trying to get the deposit back was not easy. As I took out full insurance the deposit was ‘only’ £250. The t&c state deposits are returned after 28 working days. I had to chase them several times for the refund. To get my money back I had to:
1. Remind them
2. Visit a webpage via a link
3. Verify rental return details
4. Press some more buttons
5. Wait another week or two
6. Send some more reminder e mails
Then the money arrived.

Overall a very difficult company to do business with, it could be so much easier (clean vans better, new easier website booking system, answer customers calls and auto refund deposits). If I was to hire a motor home again, I would use a different company.

We used Motoholme last October and I will never hire a motor home again.
The actual holiday was fine. The motorholme we were assigned had plenty of damage which was pointed out and marked on an Ipad . we thought we had everything covered. At the end of the trip the van was again inspected. The inspector had a look round went inside and went
No 1 straight to the fridge door, opened the freezer compartment and said we had broken the little latch on the freezer door . We had used the fridge part for milk and wine but had never even opened the freezer compartment.
No 2 he opened the overhead vent and pointed out a latch was broken. Again it was October and not touched the overhead vent. I explained this and was told to take it up with head office which I did. I was ignored and and we were charged for a these two items. If we had actually broken them then fair enough but we know for sure we didn't and suspect the manager knew when we returned that these two broken items could be blamed on our trip. We consequently lost half of our deposit which took months for the rest of it to be returned

I feel this is common practise for Motorholme to recover some costs on their discounted hire rates. yes they go over existing damage but you need to go check every latch , bulb and door and confirm with the manager before setting off otherwise you will get stung for the damages you haven't caused . I was totally disgusted by this practise and would only buy my own motorhome in future .

Cheap quote but please stop trying to contact me

i have never written a review before either good or bad, but I feel I must warn prospective hirers of the danger financially of using this company.
whilst the initial costs seem reasonable the hidden costs aren't.
the insurance excess waver cover is laughable & there seems to be an admin charge for everything even paying them.
the vehicles are not up to much such as dents, scrapes & missing trim outside, whilst the inside your given the basic & cheapest equipment.
some of which there is a charge for. if you do decide to hire one of these motorhomes check it over with a fine tooth comb & take as many photos' as you feel necessary.take time to read the terms &conditions thoroughly. my advice would be to look elsewhere.

Good website but annoying contact after. Leave customers alone to come back to you if they want to

Edit - I have reduced the stars to 1 which was what I originally chose but for some reason it was showing as 3!!

This review is solely my family's opinion although we'd encourage you to read further reviews for a balanced opinion which, on the whole, contain similar and recurring themes.

We've tried to keep this review concise but there's a lot more we could have written. If you take only one thing from our experience, and choose not to read further, it's not to use this company or at least research alternatives as there are plenty of other options out there with far superior reviews. Our experience has ultimately led us to refer this entity to Trading Standards and clearly we're not the first or likely to be the last. We wish we had done a little more research before booking as it would have become clear this was far from a reputable organisation.

1. Hidden charges can be applied after you book e.g., insurance surcharges. They quote a price and omit to point out their insurers set a price dependent on the driver's record just before rental commences. Initial quote proved to be a farce to have you secure your booking via a large deposit but extras are not priced at this stage and instead slowly revealed in the following days and weeks.
2. Additional charges and upselling is commonplace after you book e.g., early collection fees (standard collection time was 3pm on Day 1!!) and even lessons on how to use your van!! Expect plenty of calls and text messages in relation.
3. Read the terms and conditions very carefully - there are all sorts of insurance excesses you can be made liable for if anything untowards happens e.g. £3,000 excess if the vehicle is stolen!
4. If you take out the insurance excess waiver be aware that the terms and conditions exclude a vast array of common incidents and areas of damage to the motorhome e.g., everything over head height!
5. Customers are incentivised to leave good reviews after completion of hire.
6. The van we took was not only unsatisfactory (including blown brake light bulbs and faulty door locks to the habitation area) but required further cleaning before we felt it was habitable. However despite returning it in a much better state than when it was collected we still incurred a post hire cleaning charge!
7. Customer service is AWFUL. Of course the pre-sales team are super helpful and pleasant but if you're unlucky enough to need to speak to the customer services team once you've parted with money and made your booking do not expect anything but unhelpful and rude staff. Oddly no-one would answer calls or emails when we've tried to raise the above points and their offices are even closed at the weekend! We were hit with a number of post hire charges and still no-one would return calls or emails to provide evidence that these charges were justified.
8. This company trades under a variety of names all with equally terrible reviews and customer experiences > Refer Trustpilot reviews for unbeatablehire.com - a quick Companies House check shows common ownership with Motorholme amongst other similar entities.
9. Do your online research which will show our experiences are sadly far from unique. We'd suggest spending time looking for feedback from others and ensure you read the T&C's carefully before handing over any form of payment.
10. Deposits are not refunded in a timely manner.
11. Motorhomes have to be returned by 11am on the last day of your booking - when you factor in standard collection time on the first day is 3pm you're effectively losing two days of your booking!

My wife & I decided to arrange a trip across the north of Scotland. So we looked at motors homes as we have never used one before. Using the Motorholme website was so straight forward & only took minutes to get a quote. The pricing for rentals are very good, I don’t think you would get better value like for like. We are so happy with Motorholmes, we will be booking a hire Motor home soon.

Please do not use this company, they are scammers. Still trying to get my deposit back after three months, they are trying to charge for damage that didn't exist and cleaning even thought we returned it clean. It was signed off at the time of return. They also try and charge a "post booking fee" of £100 - for what!? Scandalous, will be taking legal action

Motorholme Website is easy and clear to use. Each section has an easy drop down list to ensure that you can adapt your quote to suit your particular needs. The quote is then displayed and sent by a personalised email from a real person. The only problem is that not all of the outlay is displayed within the quote, for example, the deposit which you don't get back for a while after the hire period.

Whilst the hire of the motor home was really good. Don’t go near this company. They haven’t refunded our deposit of over £1300. I handed the van back on the 1st September. Waited the 28 WORKING DAYS. and then started to chase. I still haven’t had a response. Don’t use this company.

Very easy to use and find relevant information would reccomend to others

I wanted a quote for next year and the website was so easy to use. It contained everything I needed to know about the motorhomes and where to collect them. Only problem I have had is daily emails or texts about my quote.

Have used this company a few times for motorhome hire and would recommend to friends and family.
The motorhome has always been very well presented and we’ve had no problems whatsoever.
Having someone available before, during and after the rental was very helpful.
Our latest quote is very competitive when compared to other hire companies.

Recently went online to get a quote to hire a motorhome for a week in September 2019.

Positives
1. Great web page which gave me a quote immediately.
2. Simple to use and navigate boxes to enter all your requirements
3. Good use of images and descriptions to show layouts and van size
4. Confirmation of estimate provided by email for use later
5. Feedback request asking for reason not booked which i felt useful
6. Collection locations were conveniently located

Negatives
1. Higher than anticipated prices
2. Frustration email stating there was a cancellation which meant a reduction in price?
3. Five minute countdown timer before the so say price expired

The staff appear friendly and happy to help. Not currently in a position to make a booking but may consider them in the future should the need arise. I would probably telephone the sales office next time to haggle for a better price as i'm sure there is room to negotiate from their initial estimate.

Swift quote sent to me which is nice. Would rather not keep receiving reminders about asking for a quote, as I know what I have already done or receiving an email saying the price has dropped since I requested it. Please give the lowest price at first time of asking & then leave me to decide if I wish to go forward based on that quote. If not it smacks of desperation on your behalf.

I used motorholme for a quote for Glastonbury specifically.
Came in I thought quite pricey however looking at other websites they are similar for this weekend. Quote given was £1099 for 5 nights use.
Web site was ok easy to navigate through.
Only issue I have is we were looking for a specific weekend and not interested in a motor home any other weekend and now I keep getting emails and have had a number of text messages.
I am aware I had to give my details for the quote however I did not give permission to be sent so much advertising.
This has put me off using the company.

I recently used the MotorHolme website to obtain a quote for a weekend break in the UK. The site was easy to navigate and the quote was almost instantaneous. I would recommend this website to others looking to hire a motor home.

Although I haven't used this company yet, I'm planning to do so in the near future, there website is easy to use, and the staff are easy to deal with.
The prices are very reasonable the cheapest I've seen when it comes to hiring a motor home and the information given is of a high standard to, I would highly recommend.

Previously had a quote from these people, not a bad quote. Then received a email from a Laura saying if I could post a positive review they would send a £10 amazon voucher, great not bad fab quote and a £10 voucher WRONG they don’t answer emails every address send a out of office reply and they never ever answer the phone.
So I belive these guys are probably talking deposits and sailing into the sunset.
Don’t use stay clear and please don’t leave a review on the pretext of a amazon voucher.

Easy and user-friendly with no hidden charges. Very helpful. Will use them again.