MotorServ UK Reviews 276

Great service. Fast and cheap

Had my Mercedes MOT and service carried out at motorserv this week. From start to finish the service I received was exceptional. I dealt with Arfan who kept me in the loop at all times, wasn’t pushy with the 2 advisories I had and got the car back to me within the day. I was also able to have a courtesy car which was a great help. Thanks motorserv, I’ll be back next year!

Reported to trading standards

Edit:

You had my stepdads email 😂 all correspondence was directed to me in a clear email stating “this is not the purchaser, please contact me on this email instead”. Courtesy car damages were paid for, so irrelevant. You sold me a faulty car, held it for 4 months so I couldnt reject it when I would have realised the fault was not fixed. It was my name on the v5 but you didn’t have my email on the sale probably, instead you have about 10 emails that you ignored from me at the time. As I mentioned also on my google review, you are an inept and unlawful company. Nothing can be done now but I am in my rights so share my experience to make everybody else aware. Your responses are just filled with incorrect, irrelevant information that you seem to think makes you look “better”. The reality of it is, I paid 9 grand for a car, i drove it for 2 months before i had to get rid of it because it had a faulty gear box and to this day I have received no compensation, no refund. You seem to think because you tried to repair the gear box, it’s all okay and that you really tried to help me. It was a legal requirement for you to fix it?? but I still don’t have a car that works from you, or my money back, I see many people with similar experiences on your reviews amongst the 3/4 every day posted by probably yourselves that are 5 stars 😂 it’s only really 1 stars and 5 stars dotted around in there. Goes to show.. I see you’re familiar having a chat with trading standards 🤣🤣

I recently visited MotoServ for the first time as my land rover had a DPF fault. I must say reading the reviews I wasn’t sure at first but hand on heart I am really pleased with the job they have done. Although I initially received a bill shock I soon discovered they are absolutely worth every penny—no botch jobs here, just top-quality work. A special shout-out to their customer service advisor, Hamza, who truly went above and beyond. Understanding my urgent need, catered a plan of repair and he ensured my car was delivered to my home just in time for me to pick up my parents from the airport. This level of dedication and professionalism is rare to find. Highly recommended!

Avoid Avoid. Avoid..
Car went in for an mot. Quote was around £1000. The lad who did mot only advised having some work done but the sales guys more or less said unless I had the work done then car would fail MOT. This is only my cars 2nd MOT with 20,000 on the clock. I don't do many miles per year. Definitely won't use again and would not recommend

A back street garage will always be a back street garage no matter the fancy advertisements and false promises! I would like to award them negative stars if it were possible.

Never again shall I trust MotorServ UK again with another vehicle ever. This my first and last visit. It was a complete con and a waste of £1,000. The car was returned with more problems than it had before it was intrusted to MotorServ UK not to mention dirty. I wish I read some reviews before taking my vehicle to these unprofessional con artists. Reading other reviews, I’m not the first or the last to be ripped off by MotorServ UK. Photo evidence is available the on Google review.

The vehicle which is to be used as a pool car for a children’s care home was to get a complete service and fluids change along with the air conditioning repair as it was not working. MortorServ UK came up with a very long list of things they said was wrong with the car and their respective fixes and exorbitant costs to get them all repaired. I agreed to get all of them repaired apart from the turbo and catalytic converter replacement which was unnecessary and another con to get you to pay even more for items that do not need replacing.

The vehicle was fully valeted by SF Valeting on Longmore Road before it was picked up my Motorserv UK. They had the vehicle for nearly two weeks stating incomplete parts arrived for the air conditioning repair etc. After this prolonged period, they stated that the air conditioning now also needed a new compressor at a cost of £895. At this point I was unhappy with their excuses and misdiagnosis and wanted to have the vehicle returned. Their workshop controller Steve talks to you with the idea that everyone must so gullible and know nothing about cars! Unfortunately for Steve I am also an RITIB qualified grade 1 mechanic. I now work on other larger projects, so do not repair my own vehicles as not having a ramp in my garage.
The car will now need to be repaired by someone who knows what they are doing. I asked MotorServ UK to remove their air conditioning refrigerant (not the coolant which is what their mechanic in their video called it! Proper mechanics know coolant goes in the cooling system and refrigerant circulates in the air conditioning system.) I was told this was impossible and they could not refund me for the gas. Anyone with any knowledge of air conditioning systems knows this is complete nonsense. So, I have been charged for aircon re-gassing and repairs for an air conditioning system that still does not work and will need to be repaired by a competent engineer. John at Auto AirCon in Redditch will fix it properly.

Having asked for my vehicle to be retuned it took Steve well over 24 hours to get the vehicle back to me late wasting my day waiting for them to return my car. It was returned covered in oily handprints and dirt inside the cabin which wasn’t present when they picked it up having been fully valeted. The driver’s answer was its nothing to do with me, I’m just a driver! No ownership or customer service whatsoever. His co driver a young lad was rude and just drove off when I tried to point out my unhappiness at the state of the vehicles return. So much for the fancy false advertising of a complementary was and vacuum! Don’t believe the hype!

To add to my misery, the vehicle now has a noise coming from under the bonnet when you accelerate or decelerate that was not present before MotorServ UK worked on the car. The automatic gearbox issue is still present with no change whatsoever. The service book was not stamped. The vehicle service due light came on within days! The coolant which was supposed to have been flushed is full of rust in the expansion tank! A flush is supposed to flush out the coolant system of particulates, otherwise what is the point of paying for a flush?

I have very little confidence that the automatic gearbox fluid and filter have been changed which was MotorServ UK’s fix for the issue which is still present. I hope they have actually changed the brake fluid as per their invoice and charges of £1,000 for what now looks like a mere oil, spark plug and filter service.

I have learnt my lesson to never trust MotorServ UK and anything they say. Con artists will always be con artists. They have no concept of customer service or take any ownership for their mistakes and lack of delivery they promise in their adverts.

Take you vehicles to MotorServ UK at your own peril. I will never make that mistake again and will warn everyone else I know to do the same. Avoid like the plague!

Avoid this place! Took my car in for an mot last week. I was told I needed £1400 worth of work done before my car would pass its MOT. I was absolutely distraught! After speaking with a few people I was told to go and get a second opinion. After getting a second opinion, the new mechanic told me that it was completely wrong! Yes my car needed some work but not half of much as what was I was told by Motorserv! Think this place is an absolute con, they lure you in with the £15 MOT and then try and sting you with a load of unnecessary work!!! Will never ever be taking my car back to this garage again!

just picked up my car for MOT all passed flying colours pleased with . Arfan provided great service highly recommend

100% spot on.
Collected my car from home, sent a walk around video, emailed recommendation’s and cost’s and returned the car after valeting.
We have now opted for their service plan.

I recently had my bmw serviced there really good customer service very professional especially from arfan you are a true asset to the company.

Hi all, I want to share my experience with this garage.
I had a previous post but because I use sensitive information my post was deleted.
So I order some parts with this garage last year in June 2023 (shock absorber all 4) for my Mercedes Cls plus labour i have ask for genuine parts so they said to me, they will order genuine parts from Mercedes.
All good I paid with instalments payments so they received the full amount of £1700 so they call me saying my credit has been approved now they have to order the parts.
The parts have arrived couple of days later they call me to book an appointment but with 2 days before the appointment i had a traffic collision, I called them if it’s possible to return the parts first time they said yes but the next day they told me the parts cannot be return as they are special parts and Mercedes they don’t accept return on these parts.
They communicate to me the parts or total amount will be held on their system so if i have another car they will fixed for free because i have a credit left in their system.
After 6 months my car was ready so i start rang the garage.
At some point the customer service were so annoyed because I call them twice a day/ dropped them email , I have to go my self From Birmingham to Solihull and his explanation was ‘I am not the single client’
My first booking was on 18.12.2023 like I said in the previous post at 08.00.
Nobody show up until 09.15 so i stay outside just me and the chauffeur from the garage (picking up car from the clients and drop their car) and the queue start to build up.
When the first employee arrive at 09.15 I go inside but he told me to wait outside because he got customers , I have replied I am also a customer and i have arrived first so deal with me first , he insisted to go outside and he will give me a shout when to come inside.
He apologised and he said that the car will not gone be fixed today because a lot off staff was ill , and I have decided to stay inside the reception to see if any other customers are refused, surprised I was the only one!
I wrote an email to the branch manager is the same day he didn’t bother to reply to my email . I wrote in the email my concerns and I have a bad feeling about this.
He confirmed my next appointment on the 21.12.2023, I come on the 20.12.2023 in the afternoon before the closing time I asked him very polite to show me the shock absorber before they will fitting on my car , after many requests he decided to show me the parts and when I saw them I was shocked, they were the cheapest shock absorber because I goggled it ,brand KYB £85 each.
I asked the guy from the office if these are my parts and also if these will be fitted on my car he replied Yes Definitely , we have some argue and he shout for a mechanic and also the mechanic tried to convince me these are genuine parts and Mercedes are not building parts which i know i think everyone knows. I took also a picture of them so I have a proof.
But I will not forget their faces when they tried to convince me that those parts are genuine!!!
In the same night i raised a complaint to small claim court!
It’s been settled but not on my terms because I have planned my holiday for this summer from last year I was afraid of loosing my vacation when I have the hearings!!
The manager said all the time these parts had been order by confusion.
Not recommended at all, all the dealers now accept instalments payments with bumper I didn’t know until now yeah I know the dealers are expensive but I’d rather go to the dealer than go through something like this again

I recently had my Mercedes C63s serviced and MOT done at MotorServ UK, and I'm pleased with the experience. The staff were professional, and my car was returned in great condition. I recommend them for Mercedes owners seeking reliable maintenance.

Yet another horrible experience booked in for a valet and fluid top up. Went in to collect my car where Alex told me to be seated and wanted too have a chat on behalf of his manger too why I wrote a bad review and asked if there was anything I could do to take it down. I don’t know why the manager was too afraid to come and ask himself as there was no other customers at the time. When I received my keys and returned too my car only the floor was cleaned dashboard and centre console was still unclean, boot was never cleaned and rubbish was left in my car. Whats the point of advertising it as an express valet and only do half a job. Honestly terrible service.

Service provided by Arfan was fantastic. Was kept updated all the way through, and given a variety of options.
Would definitely recommend.

I can't praise Mr Ahsan and Motor Serv UK enough
for the amazing experience of purchasing a car.
I have bought many cars from big dealerships, but never have i been welcomed so friendly!
they updated me on what was happening.
if i had questions i got answered very shortly.
The detailing on the car was top tier!
And on delivery day the boss himself came to make sure i was happy with the car and the service they provided!
I wouldn't buy a car anywhere else anymore, i will be back for my next car with Mr Ahsan!
can only say top tier service!

Brought the car 1st June, 1 week later had to take it back for tyre sensor light and clutch sticking, they told me sensors were fixed and the clutch was sticking to the carpet, on the way home after them having it for a week, sensor light back on, clutch still sticking, took it back August and also to tell them it was loosing power and mis firing only to be told that yes it miss fires because it shouldn't be drove over 60mph, said they fixed sensors which they did an bled rhw clutch, relieved it back after 2 weeks this time only to be travelling back from work on 31st October for it to completely break down, timing belt had gone, still not had my car back, customer service is terrible and can never get to speak to a manager, no compensation or courtesy car as I've been with out it for two months, I tried to reject the vehicle bit the dodgy finance company back the dealer and tell me its wear and tear, JOKERS 🃏
So recieved car back 28th, they dropped it off, only to find that it's still not repaired, it is now blowing from the engine, contacted them straight away, phone call and email and they have just ignored the problem, and not contacted us at all, the finance company want us to pay for a vat registered garage to diagnose what is wrong, this has caused me so much stress mentally and financially, I just don't know where to turn !!!

I found MotorServe UK via instagram and was after detailing on my vehicle. I was completely taken back from the service provided from the team. they went above and beyond. Defiantly recommend this company to everyone.

Big shout out to Mikey and Ashan.

I sold my car through their services, and it's been four months, but I'm still waiting to receive my payment. Unfortunately, there are several others facing the same issue.

The director of this company has collected hard-earned money from people and is now consistently making excuses to avoid payment. It remains to be seen how this situation will be resolved.

I will update this review if anything changes.

I had my first MOT on my car. The service was quick and offered great value for money.
Also, no faults found so even better for me.