Mountfield Lawnmowers Reviews 

Service was very good. Product was very good. It came with a washer missing. I have not had a response to my email asking for one to be sent to me. It's a shame as I like Mountfield products.

Mountfield Lawnmower purchased with 3 year warranty. It is not working after 2 years . Screwfix only cover the 1st year then it’s over to Mountfield whose service department is atrocious. I was on hold for 3 hours after being 8th in the queue, they have sent PDFs to see if I can rectify the problem but I cannot . So have emailed yet again to obtain a service centre near me . Again NO response. So I now have a defective machine that wasn’t cheap and no way of having it fixed under warranty. By the way to only have 2 people working at a service/repair call centre is absolutely ludicrous. The contact messages remain unanswered. Poor Customer Service. So disappointed

My Lawnmower is not working after cutting the grass 3 times and called waited a hour on hold then told to call one of the companies that work with them and then quoted a £45 pick up charge now only had this mower for 4,5 weeks from new and used correct oil and fuel this is not a service it's a con and unless i get a pick up of the machine or replacement i believe no one should ever buy or use this company because they was one of the best but now sitting at the bottom

Lawnmower arrived very quickly from Mountfield itself. Not too difficult to put together. High quality mower in terms of strength of build, ease of use. The only problem I' ve had is with the 5 year warranty, returned by post office a pre-addressed pamphlet for warranty registration, returned as moved. Emailed Mountfield asking for warranty, no reply too date. This is upsetting. Where's the warranty?

Quick delivery, great service great machine!

Excellent customer service and product superb

Sent warranty card included in package to register warramy . Returned by royal mail unable to deliveras addresse gone away. Parts missing filled in gorm on your website have had no reply. Tried to phone using your website number not in use!

Excellent product and excellent service with very fast delivery

The instruction manual did not correspond to the parts in the box so we had to work out grassbox assembly ourselves. The pictures in the manual are too small so we had to download instructions to be able to see where and how to install bolts &screws. The grass box attachment points (on the box and the machine body) are quite soft, thin plastic which feels flimsy and low quality. It does not inspire confidence that it is robust enough to last very long and is not in keeping with the Mountfield brand. It remains to be seen whether it is fit for purpose and lasts a reasonable number of seasons of lawnmowing.

The Web site led me to order the WRONG blade for my mountfield mower. I search your site with my part number and the search found one blade that matched, after the order was placed I noticed that the part number on the invoice was different. I waited until the blade was delivered, and it was the wrong one. I sent an email to Stiga saying the same I got no reply, I rang the following Monday and spoke to Gemma who very kindly offered me a full refund and said they did not want the incorrect blade retuning,
I recieved an email on the 8th of July confirming that I would receive a full fefund, it said please allow 2 to 5 days for the fefund to show in my account. It is now the 18th of July and still no sign of my refund. I am still trying to contact Stiga.
In addition to the above I contacted Stiga today 20th July, went over the details with Andy and promptly my refund was in the bank the same day.
Many thanks Stiga (Andy) for your efficient attention to my case
Regards
Pete

Second one I've had and it is equally if not better than my last one. Prompt delivery and easy set up

Purchase a mountfield mtf66mq from Compass Garden Machinery.
The supplier is great but the machine is not.
Smallest ride on I have ever used and the heaviest/hardest to steer.
Issues with starting meaning you need to move back and forth through the gears for it to recognise it is in neutral.
Plastic clip in cover under the seat distorted form day one so will not clip in.
On the good side it cuts and picks up but you need weight lifters muscles to drive it.
Seller has taken it back and is replacing it with another make.
Mountfield really have gone down hill.

These companies products may be fine but their customer service and support is terrible. 6-7 years ago I spent a lot of money fully equipping myself with a full range of Mountfield Freedom 48 garden equipment. The charger has failed and customer services have basically said that the line is discontinued and I must junk all of my equipment and buy new. No help. No concern. No support! Avoid these companies at all cost!!”

Loverly mower and to get a free battery was just very good service.

Genuine parts: you do pay more, but worth it in the end.

I bought an SP185 Li Kit lawnmower that come with the E 450 48V 5Ah ePower Battery (274015004/ST1).
It is advertised for lawns of 400 sqm - that's a big lawn 10m (30+ft) wide x 40m (130+ft) long.
Actual experience:
1. Run time with a full battery using the self propelled is 20 minutes and completes about 1/3rd of that advertised.
2. Run time with a full battery without using the self propelled is 30 minutes (just under) and completes about 1/2 of that advertised.
3. It stops frequently with any slight build-up of cuttings and simply does not deliver sufficient power to cut anything but very short dry grass.
3. The battery takes around 3.5hours to recharge.
4. I contacted Mountfield/Stiga on 26Mar2026 after measuring 6 recharges and uses with my concerns that the battery simply did not deliver to the specification.
5. Having received no reply I followed up my email on 30Mar and again on 08Apr.
6. I called Stiga customer services who noted my emails on their system and that they had not replied. They agreed to pass the problem to their technical support who would contact me.
7. Having received no contact from them, I followed up with Stiga on 15th April.
8. Having still no reply from Stiga I rejected the unit by email on 17Apr and advised them to collect and provide a full refund.
9. I have contacted Stiga customer services on 18thApr, 19thApr, 20thApr and 14th May to which I received automated emails promising replies in the following days. No contact resulted from Mountfield/Stiga on any of the above despite their automated emails. They simply ignore all contact.
10. The unit sits still awaiting collection and refund. It clearly is not suited for the advertised purpose, if grossly underpowered, does not have capacity to last as advertised, and there is no warning that it can only perform on short, dry grass and even then with frequent cut-outs.
A singularly useless customer services from Mountfield/Stiga.