Mountfield Lawnmowers Reviews 

2,396
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers had a great experience with this company. Customers frequently mention that items arrive very promptly, often well ahead of estimated delivery schedules, and come in secure packaging. Buyers really appreciate the solid build quality of the equipment, noting that the lawnmowers are easy to assemble and operate efficiently. Many users also note helpful communication from staff regarding delivery arrangements. Some reviewers were not happy with customer service, experiencing extremely long telephone queues and persistent difficulties getting timely replies to their emails. A few other people also felt frustrated because certain machine parts failed prematurely or some products arrived with minor structural defects.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of opinions on... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences vary significantly among... See more

Quality

Reviewers highlight ambiguous aspects of quality regarding their purchases, as experiences vary significantly... See more

Service

Reviewers mention ambiguous feedback about service, as experiences vary significantly between customers.... See more

Customer service

Clients share negative opinions on customer_service, highlighting long hold times, unresponsive email... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lawnmower arrived very quickly from Mountfield itself. Not too difficult to put together. High quality mower in terms of strength of build, ease of use. The only problem I' ve had is with the 5 year w... See more

Rated 4 out of 5 stars

I bought the A1500 in August. Happy with the set up. My dealer John was excellent and spent time guiding me through the various features. I do however agree that the manuals are next to useless when t... See more

Rated 4 out of 5 stars

Overall, good. Felt a little let down by 2 deep scratches on the red plastic of the engine cover/hood of the ride-on lawnmower. The response of "it'll get scratched in the future anyway" wasn'... See more

Rated 4 out of 5 stars

Good lawnmower but the instruction manual is as clear as mud. Please don't rely on vague diagrams to convey everything - some written text is needed! mulching plug arrived after a delay and not sure i... See more



Company details

  1. Manufacturer
  2. Garden
  3. Tool Wholesaler

About Mountfield Lawnmowers

Written by the company

YOUR LAWN, YOUR WAY

Mountfield lawn mowers have become part of family life for many of our customers, who have used our mowers for generations. They love our trademark reliability, performance, and friendly customer service. At Mountfield we recognise that your lawn is an extension of your home and the way you use it reflects the way you live. It could be a place for a bite to eat, relaxing with friends or family, your own mini Wembley or even your office space. Whatever your lifestyle, and however you use your lawn, you can rely on Mountfield lawn mower to create the lawn for you!

LAWN MOWERS
RIDE-ONS
GARDEN CARE

Need Help!

Our UK call centre is full of trained and passionate people who are here to help - whether you need more advice on choosing a new mower, having some technical difficulties, or just looking for a spare part. Every call is important to us and we are here to ensure that all your needs are met. You can call on 0800 669 6325 Monday - Friday 9am - 5pm, or email: callcentre@stiga.com

Local Dealer

Throughout the UK we have a number of specialist Mountfield dealers, who stock a large range of Mountfield products – they too will be more than happy to assist you with any purchase or query you may have and all your future servicing needs.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(2,396)

488 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service…

Bought a mower from Mountfield direct for my business, they even arranged to have it delivered and ready to go through the local dealer, including oil and fuel. Perfect service!

June 18, 2026
Rated 1 out of 5 stars

My Mountfield sp53 hit some tough shrub…

My Mountfield sp53 hit some tough shrub while mowing and the bolt holding the blade to the alloy bush SHEARED OFF inside the drive assembly with the blade flying off and narrowly missing my leg .
This is NOT supposed to happen - the light alloy bush is designed to fail BUT it DID NOT this time. My £400 pound mower is DEAD . PLEASE HELP !

June 16, 2026
Rated 1 out of 5 stars

Tried to contact customer services on…

Tried to contact customer services on Friday 26th June and automated message said I was 13th in queue. Same message said I was 13th 25 minutes later. Clearly only 1 member of staff monitoring calls!
Decided to use online form they provide. Stated would get a response within 24 hours. 4 days later nothing. Shocking customer service Mountfield. More interested in profit and not service to the people who pay your wages

June 26, 2026
Unprompted review
Rated 3 out of 5 stars

Cutting blade broke in half within a…

Cutting blade broke in half within a month on going over a small stone.. On plus side replacement parts were very quick and cheap. Seems a bit lightweight compared to previous mower but does the job.

May 19, 2026
Rated 2 out of 5 stars

Front wheel shattered only used the…

Front wheel shattered only used the mower twice. Waiting for a replacement for almost a month. Customer service s not coming back to me with any updates as wheels are on back order. Very disappointed.

April 7, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look