From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... See more
Company replied
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
733 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Daniel and Shaun good job lads
Daniel and Shaun came to fit the boiler great job just got on with it no problems.
Fitted in no time out all, tested and set up the controller very happy
January 22, 2026
Reply from mr-group.co.uk
Thank you for your fantastic feedback! We’re delighted to hear that Daniel and Shaun did such a great job fitting your boiler efficiently and getting everything set up. We’ll be sure to pass your kind words on to them!
Engineer very helpful
Engineer very helpful, quick but thorough. Explained what he was doing and confirmed all well.
January 23, 2026
Reply from mr-group.co.uk
Thank you for your kind words! We’re thrilled to hear that our engineer was helpful, thorough, and took the time to explain everything clearly. Your feedback means a lot and we’ll be sure to pass it along.
M&R heating
M&R heating, fitted my boiler 4yrs ago and provide a complete annual with the upmost efficiency. Would recommend them to anyone, looking for a replacement boiler and servicing.
January 19, 2026
Reply from mr-group.co.uk
Thank you for your kind words and ongoing trust over the past four years. We’re delighted to hear you’re happy with the annual servicing and efficiency of your boiler. We really appreciate your recommendation and look forward to continuing to provide you with reliable service.
Really easy to book in for a service
Really easy to book in for a service. Liam was very friendly and took the time to explain everything clearly. His work was clean and tidy, and the prices are great. Would highly recommend.
January 22, 2026
Reply from mr-group.co.uk
Thank you for your fantastic feedback. We’re glad to hear that booking was easy and that Liam provided a friendly, clear, and tidy service. It’s wonderful to know you were happy with the prices and would recommend us — we really appreciate you taking the time to share your experience!
An excellent service beginning with a…
An excellent service beginning with a full explanation of the options and costs right through to the speedy neat installation.
January 21, 2026
Reply from mr-group.co.uk
Thank you for your kind words. We’re delighted to hear you appreciated the clear explanation of options and costs, as well as the speedy and neat installation. It means a lot to the team to know their efforts made the process smooth and straightforward for you.
Reply from mr-group.co.uk
Thank you for your great feedback. We’re pleased to hear you were happy with the service, found the team polite and respectful, and that the job was completed neatly and at a fair price. We really appreciate you taking the time to leave a review.
Reply from mr-group.co.uk
Thank you for your review — we’re delighted to hear you’re happy with your new boiler and that it was fitted quickly. Enjoy, and thanks for choosing us!
Reply from mr-group.co.uk
Thank you for your review. We’re pleased to hear you were happy with the prompt appointment and the straightforward attention to the fault. We really appreciate you taking the time to share your experience.
They turned up on time
They turned up on time, did a good job, cleaned up afterwards. Very pleasant chaps.
January 17, 2026
Reply from mr-group.co.uk
Thank you for your feedback. We’re glad to hear the team arrived on time, did a good job, and left everything clean and tidy. It’s great to know they made a good impression — we really appreciate you taking the time to leave a review.
Excellent service, great results.
Excellent service - really skilled team and successful result: we needed a problem solved that had dragged on for over 6 months from work carried out by others. It was all sorted out calmly and effectively in just a couple of visits. We're certainly going to use the firm again - we're already asked for another job to be carried out - and would strongly recommend them to anyone.
January 20, 2026
Reply from mr-group.co.uk
Thank you so much for this excellent review. We’re really pleased we could finally get the issue resolved after such a long and frustrating time, and that it was sorted calmly and effectively. It means a lot that you’ve already asked us back for further work, and we truly appreciate the recommendation. We look forward to working with you again.
Radiator replacement
The engineer arrived on time, completed the work efficiently and was polite and professional and respectful. Can not ask for any more.
January 20, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback. We’re really pleased to hear the engineer arrived on time and carried out the work efficiently while remaining polite and professional. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
Reply from mr-group.co.uk
We’re very sorry to hear about this experience and understand how upsetting it is to be without heating, especially for several days. This is certainly not the level of service we aim to provide. Please contact our office directly so we can look into what happened and do everything we can to put this right as quickly as possible.
Polite,work team,clean neat
Polite,work team,clean neat, efficient.Always answer any questions I ask. So great to always feel any problems will be solved. Totally reliable.I think the team at M&R including office staff who answer the phone are brilliant. Simply the best, better than all the rest!(To quote Tina Turner!).
January 19, 2026
Reply from mr-group.co.uk
Thank you so much for such a fantastic review — it really means a lot to the whole team. We’re delighted to hear you found us polite, efficient, and reliable, and that we’ve been able to answer your questions and put you at ease. I’ll be sure to pass on your kind words to the engineers and the office staff too — they’ll be chuffed! And the Tina Turner quote absolutely made our day 🎶 Simply the best customers too!
On time
On time. Didn't give up till he found the leaking radiator (not easy) serviced the boiler. Showed us results then went on his way
January 16, 2026
Reply from mr-group.co.uk
Thank you for taking the time to leave this review. We’re really pleased to hear you were happy with the service and that the issue was tracked down and resolved properly. Finding leaks like that can be tricky, so it’s great to know the persistence and explanation of the results were appreciated. If you ever need anything in the future, don’t hesitate to get in touch.
Good Customer Service
My boiler service was rescheduled efficiently because of illness, time of the year.
A problem occured where I was charged for a specific inhibitor but a much cheaper one was used, again, it was dealt with efficiently
January 14, 2026
Reply from mr-group.co.uk
Dear Mr. Hollins,
Thank you for taking the time to share your experience with us and for the 4-star rating.
We sincerely appreciate your patience regarding the initial rescheduling; as you noted, the winter season combined with staff illness can be challenging, and we are glad we could rearrange your service efficiently.
Regarding the inhibitor, please accept our apologies for the oversight. We pride ourselves on transparency, so we are pleased to hear that our team was able to rectify the billing error promptly once it was identified.
Thank you for choosing MR Group. Your feedback helps us improve our internal checks to ensure this doesn't happen again. We look forward to looking after your heating system in the future.
Best regards,
The MR Group Team
Impressive business.
Good installation price with on going maintenance at a reasonable price. Flexible installation dates.
January 13, 2026
Reply from mr-group.co.uk
Dear Alan
Thank you so much for the 5-star rating and your kind words about MR Group.
We are delighted to hear that you found our installation pricing competitive and our team flexible in meeting your schedule. We strive to make the process as seamless as possible, from the first day of installation through to the ongoing maintenance of your system.
Providing high-quality service at a reasonable price is at the heart of what we do, and it’s great to know we’ve met your expectations. We look forward to looking after your system for many years to come!
Best regards,
The MR Group Team
Reply from mr-group.co.uk
Thank you so much for the 5-star review! We are thrilled to hear that you found our team helpful and enjoyed a "fantastic service."
We always aim to go the extra mile for our customers, and it’s wonderful to know we hit the mark for you. We look appreciate your support and look forward to helping you again in the future!
Best regards,
The MR Group Team
Reply from mr-group.co.uk
Thank you for the 5-star rating! We’re delighted to hear that you found our service "spot on."
Our team works hard to provide precise and professional service every time, so it’s great to know we hit the mark for you. We appreciate your recommendation and look forward to working with you again.
Best regards,
The MR Group Team
High quality service all round
These guys were amazing to us, first thing was, as I was getting a qoute and booking in our new boiler, Chantelle on customer service was great and helpful, and got me booked in very quickly. Then when the day to fit the boiler came the 2 engineers Finn and Wes were excellent, very tidy work and efficient, just got on with it, but when it came time to ask them a question about things I wanted to know about, they were more than happy to answer with a helpful attitude too.
Thank you M and R you were great 👍
January 16, 2026
Reply from mr-group.co.uk
Dear Richard.
Thank you so much for this wonderful 5-star review! We are thrilled to hear that you had such a positive experience with us from start to finish.
I will be sure to pass your kind words on to Chantelle—she always strives to make the booking process as smooth and quick as possible. It’s also great to hear that Finn and Wes looked after you so well. We take great pride in our "tidy and efficient" approach, and I’m glad they were able to answer all your questions and put your mind at ease.
Thank you for choosing MR Group for your new boiler. We truly appreciate your support and are here whenever you need us!
Best regards,
The MR Group Team
Did service as requested all good to go
January 12, 2026
Reply from mr-group.co.uk
Dear Mr Howarth,
Thank you for the 5-star rating! We are glad to hear that your service was completed to your satisfaction and that everything is "all good to go."
Regular maintenance is the best way to keep your system running smoothly, and we're happy we could get that sorted for you quickly and efficiently. We appreciate your business and look forward to seeing you for your next service!
Best regards,
The MR Group Team
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