From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... See more
Company replied
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
733 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Brilliant service professional and…
Brilliant service professional and polite.
This is the second time I’ve booked this company.
Would highly recommend to anyone wanting a new heating system.
February 6, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Quality Service
M&R are always punctual and whoever turns up to work at your house is courteous and keeps you informed of what they are doing and what the solution is if there is something unexpected
February 5, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
honest and efficient
February 2, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Radiator replacement 👍
Fantastic job done at my Mother's house by Shaun & Mick on 3rd Feb in replacing her bedroom radiator.
They were both very respectful of her property sheeting up and keeping mess to a minimum & taking all waste away with them.
Two ' top' Engineers who showed their experience & professionalism 👍
Thank you guys again.
February 3, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
5 stars as usual
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had great customer service. Had boiler fitted two years ago by this company and had no problems at all. Would highly recommend.
February 4, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Arrived on time
Arrived on time, very mannerly, very clean job. But charges are very high for the time spent here
January 30, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Engineer arrived on time and was…
Engineer arrived on time and was courteous and carried out the work with respect to my property
February 3, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Very pleasant engineer in a liveried van and a uniform.
We normally use British gas for our boiler service, M & R were recommend by a friend, so I thought I would give a local company a try. Jack one of their engineers arrived in a liveried van and a uniform, very professional first impression.
He appeared to be very thorough with his checks, appeared to carry out more checks than our last inspection with BG. Left the place clean and tidy.
Very happy with the cost.
Would highly recommend :)
February 2, 2026
Unprompted review
Reply from mr-group.co.uk
Thank you for your fantastic feedback! We’re delighted to hear that Jack made such a professional first impression and provided a thorough service. It’s great to know you were happy with both the service and the cost. We really appreciate your recommendation!
Annual Service
Our Boiler had its annual service. The engineer we booked arrived on time. Very pleasant guy got on with the job really happy with mr-group Horwich I would certainly recommend this company as they are so reliable.
February 2, 2026
Unprompted review
Reply from mr-group.co.uk
Thank you for your wonderful feedback! We’re delighted to hear that your boiler service went smoothly and that our engineer provided a pleasant and professional experience. We really appreciate your recommendation and kind words about our reliability!
Always good service from M & R
Had annual service done, the engineer arrived on time, he explained a couple of queries I had in a courteous manner. Left no mess at all, very pleased with the service.
January 30, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We’re glad to hear that our engineer arrived on time, answered your queries courteously, and left everything neat. We really appreciate you taking the time to share your experience!
efficient service the engineers were…
efficient service the engineers were cheerful and courteous and left us with all problems solved in a very short time.
January 26, 2026
Reply from mr-group.co.uk
Thank you for your great feedback! We’re thrilled to hear that our engineers were cheerful, courteous, and resolved everything efficiently. We’ll be sure to pass your kind words on to the team!
Excellent work…
Although I did not watch was going on the results were excellent.
The system is now working as it should. The place was left clean.
The engineer Jack was very helpful and polite.
January 29, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We’re delighted to hear that Jack got your system working perfectly and left everything clean. We’ll be sure to pass on your compliments—he’ll be very pleased!
Excellent service.very helpful .
January 30, 2026
Reply from mr-group.co.uk
Thank you for your kind words! We’re delighted to hear you found our service helpful and appreciate your feedback.
Boiler Servicing
Liam, the engineer, serviced my boiler which had not been done for a while. He was punctual and did the job efficiently and thoroughly and explained everything I needed to know. Highly recommended.
January 28, 2026
Reply from mr-group.co.uk
Thank you for your wonderful feedback! We’re delighted to hear that Liam provided a thorough and efficient service, and took the time to explain everything clearly. We’ll be sure to pass your kind words on to him!
Great company
Great company couldn't ask for better service.Mick & Shaun did a great job fitting new boiler, removed all rubbish for pickup.Took time to explain everything about thermostat & set times & temperature for coming on.We have never had a thermostat before,so when they left boiler stopped.He came back & explained how to use it again,I'd not realised I'd left fire on in from room we had been using.So thermostat turned boiler off because it was 23degrees.So now I can take to control panel into any room I'm in & boiler will work until temperature reaches it's set degrees.Brilliant service.
January 23, 2026
Reply from mr-group.co.uk
Thank you so much for your wonderful feedback! We’re thrilled to hear that Mick and Shaun provided such thorough and helpful service, from fitting your new boiler and clearing up, to explaining the thermostat in detail. It’s great to know you feel confident using it now. We’ll be sure to pass your kind words on to them—they’ll be delighted!
Boiler repair
The two guys were very pleasant and worked hard to get my boiler working properly.
January 23, 2026
Reply from mr-group.co.uk
Thank you for your feedback! We’re glad to hear that our team was pleasant and worked hard to get your boiler running smoothly. We’ll be sure to pass your kind words on to them!
This is really an excellent service
This is really an excellent service! Had my central heating boiler serviced by M and R and no complaints. Fast, efficient and friendly team. Thank you!
January 23, 2026
Reply from mr-group.co.uk
Thank you so much for your kind words! We’re thrilled to hear that our team provided a fast, efficient, and friendly service for your boiler. We really appreciate your feedback and look forward to helping you again in the future!
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