From the plumber arriving, too him leaving, everything was efficient and well organised. Pipes bent with care and skill, which look really neat, tidy and professionally fitted. And after testing every... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This company is very professional right from the minute they answer the phone. They ask many questions to fully understand the problem then advise when they will be able to send some one out to look a... See more
Company replied
5 stars as usual. Great, reliable company. Recently serviced boiler. Engineer turned up on time, friendly, professional and respected property. Invoiced same day, quick and easy to pay. Always had gre... See more
Company replied
M&R fitted our new boiler and did an excellent job, and it has now been one year. They contacted us to remind us and arrange a convenient date for first service. They arrived as agreed, checked every... See more
Company replied
Company details
Written by the company
Established in 1997, M&R Plumbing and Heating Ltd provide a complete range of domestic and commercial gas, heating and plumbing services, specialsing in renewable energy solutions. We are a proud Worcester Bosch service partner and a Vailant ADVANCED installer. All our engineers are Gas Safe, Oftec and FGAS registered. As a family business, we pride ourselves on our high standard of workmanship and excellent aftercare service, which has secured us a large amount of repeat business over the years. Why choose us? We have served Bolton, Wigan, All of Greater Manchester and Lancashire for 28 years now. Also these are 8 more reasons why chose us. 1. Highly trained engineers. 2. Worcester Bosch service partner. 3, Vailant ADVANCED installers 4. We keep you in the loop at all times. 5. We keep your home clean and tidy. 6. We turn up when we say we will. 7. We offer the best quality service and products at the best price. 8, We have been keeping families and businesses warm and cosy since 1997,
Contact info
290 Chorley New Rd, BL6 5NY, Bolton, United Kingdom
- 01204690957
- info@mr-group.co.uk
- www.mr-group.co.uk
4.9
Excellent
733 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Carried out two separate repairs in a week
Carried out two separate repairs in a week. Turned up within time slot advised, were clean and tidy and very polite.
I have dealt with this company for several years and cannot fault them.
February 11, 2026
Reply from mr-group.co.uk
“Thanks for the review! Our goal is always professional, efficient, and reliable service.
Good service plan that is reasonably…
Good service plan that is reasonably priced.Arrived on time, good clean worker, respectful to property, explained what he was doing.
February 10, 2026
Reply from mr-group.co.uk
Thanks for the great feedback! We always aim for efficient service and clear communication
Prompt service as usual
Arrived as arranged. New tap installed and everything left clean and tidy. Never met the plumber before but very efficient and friendly as usual up to M & R’s standards. Thank you once again!
February 13, 2026
Reply from mr-group.co.uk
We’re pleased you were happy with our team’s punctuality, communication, and workmanship. Thank you!
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Very helpful
Very helpful, appointment was arranged and update sent to confirm time of arrival. Engineer very polite and called when work was completed, I have used this company for many years and cannot fault them. 😁
February 9, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Very pleasant visit both plumbers we're…
Very pleasant visit both plumbers we're knowledgeable and polite
February 11, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Straight forward explanation no…
Straight forward explanation no pressure no heavy sales
February 11, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Easy people to deal with
Easy people to deal with, friendly and efficient.
Boiler serviced and repaired by a polite and helpful technician.
January 12, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Boiler service
Bang on time the engineer was great and helpfull so we’re the staff in the office , highly recommend M&R plumbing
February 10, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Came on time did good job happy with…
Came on time did good job happy with result thank you 😊
February 10, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Plumber did an excellent job and took…
Plumber did an excellent job and took time to explain exactly what he had done.
February 6, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Great plumbers Have been using m and r for over 15…
Have been using m and r for over 15 years never had reason to complain always arrive on time do a great job and the service is great would recommend
February 9, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
Efficient Boiler Service
I was given a very quick appointment with some choice. The engineer came well within the timed schedule. He was friendly, polite and did not leave any mess whatsoever. I asked him to put new batteries in and reset times etc, which he did willingly. Payment was promptly acknowledged by email.
February 9, 2026
Reply from mr-group.co.uk
“Thank you! It’s great to know our service was efficient, reliable, and communicated clearly throughout
M&R installed my current boiler almost…
M&R installed my current boiler almost 13 years ago and have serviced it each year ever since. They also took over the servicing of my aged gas fire at the same time. I have never had an issue with either. I have just had my gas fire replaced mainly for a new look (the old one was over 30 years old). Jack was assigned to the task. He was extremely efficient, respectful and very patient, explained how everything worked and answered all my questions. I am very pleased with my new fire. The girls in the office, Chantelle and Kerry, are first class, they look after you in a very efficient and friendly manner keeping you informed at all times, also with respect and patience. Thank you very much.
February 6, 2026
Reply from mr-group.co.uk
“Thank you for the fantastic review. We're really pleased to hear you're still happy with your boiler a year after installation. It's great that everything went smoothly with the first service as well. We really appreciate your recommendation.”
Knows his job friendly service great…
Knows his job friendly service great team of experience people. Peace of mind job done. Thanks.
February 9, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Boiler issue
Had an issue with my boiler and Mick came out the same day and got the issue sorted!! Would definitely recommend 👌
February 5, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
You know what you are doing.
February 6, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
Didn’t think these companies still existed
Wesley was great
Felt totally at ease
And his knowledge was immense
Won’t ever need another plumbing company as they are so good
Chantelle in office was also so helpful and knowledgeable
Absolutely great to deal with
February 6, 2026
Reply from mr-group.co.uk
Thank you for your kind feedback! We're pleased our team provided a reliable and efficient service
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