Mr Dweeb Technology Repair Centre Reviews 120

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 4 out of 5 stars

They diagnosed the problem for me quickly, and fixed it within a convenient timescale. I haven’t trusted anyone else with my computer so it’s good to know where I feel confident to go when there’s a p... See more

Rated 5 out of 5 stars

Kept informed through the whole process, discussed the various options and the WhatsApp communication is great. Helpful and friendly and still worth repairing stuff rather than forking out for brand n... See more

Rated 5 out of 5 stars

Yet again, another brilliant job by Mr Dweeb. I had a 5pm emergency as my daughter’s phone had stopped working due to extensive water damage - and she was set to go on a week-long school trip the foll... See more

Rated 4 out of 5 stars

Took out laptop in to get missing screws replaced. Mr Dweeb gave the machine a thorough inspection and clean, identified problems behind the troublesome hinge and negotiated a price to fix everything.... See more

Company details

  1. Computer Repair Service
  2. Mobile Phone Repair Shop

Written by the company

Our computer and mobile phone repair shop has been serving the London community for over 15 years, becoming a trusted and respected name in the industry. Our skilled technicians and state-of-the-art equipment have allowed us to establish ourselves as one of the top 3 repair shops in the city, delivering fast, efficient and cost-effective solutions to customers of all needs. From simple screen replacements to complex software fixes, our team is dedicated to providing outstanding customer service and quality workmanship. Come and experience the difference with the best repair shop in London!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Mobile phone problem

My mobile phone wouldn't open and was constantly vibrating. I took it in to Mr Dweeb and they solved the problem and got it working again within an hour.

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Everything lost!

I wish I'd found these reviews before I took my Macbook Pro to Mr Dweeb. They have catastrophically wrecked years of my creative and other work and left me with an unfamiliar machine without even a working directory, let alone my archived work, correspondence, spreadsheets and everything else that records one's life.
So: initially I took the Macbook in because I couldn't update MS Word as it required OS 12. I had OS 11.7 and my Macbook can't take a newer OS. Mr Dweeb said I had to uninstall the OS in order to install OS 12. Had I backed up everything valuable? I said I have an Apple account which automatically saves backups at regular intervals. Fine, he said, because the uninstall will wipe everything. And it did. Nothing was saved to the Apple cloud except photos and vids. I lost years of archives, of creative work, financial records, legal battles, book designs. Mr Dweeb's owner mentioned that his staff member who had done the job was "new on the job and not so experienced". So no one was there to warn me to make a backup anyway, just in case. What they did has proved legally criminal and irresponsible. Totally unforgiveable. Don't touch them: they're thoughtlessly stupid. And they didn't even put OS12 on the Macbook, so I had to buy an under counter version of MS Office.

July 30, 2024
Unprompted review
Mr Dweeb Technology Repair Centre logo

Reply from Mr Dweeb Technology Repair Centre

Hi

you requested a new OS to be installed as we have it booked in our system also you opted out for the backup as you said you have everything backed up on the cloud so we went ahead with your approval to install the latest OS that was available for your device, how are we to blame for you not backing up your own data before you bring it in. We always ask customer do you need your data which you replied NO, if you needed your data we provide a service to save your data before hand as we have been doing the same job for over 15 years!

We are not stupid and the new staff member also did nothing wrong as he put the the version that was supported for your device.

Please accept the fact that you made a mistake not backing up your own data before hand. we sold you a older version of office that worked with your device.

Thanks
Mr Dweeb



Rated 5 out of 5 stars

Mr Dweeb saved the day!!

I came across Mr Dweeb while desperately trying to find someone who could assemble a modular synth unit. I have zero soldering experience and was not about to start, and was having zero luck finding anyone who could do it. I found Mr Dweeb on a Google search, and gave them a call. They were very open to doing the work, and I took the kit to them. The price they charged was very reasonable, a great turnaround time, and they did a fantastic job! I'm so excited to have my finished unit—it works great and I can now happily do my video synthesis! Huge thanks!!

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Brought my iPad to them for battery…

Brought my iPad to them for battery replacement. Job well done, and very quick. Great communication and updates via email and WhatsApp. Friendly desk. I would not hesitate to recommend.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Dweeb - Crouch End

I took my phone and tablet to Ali at Mr Dweeb. Both developed problems on the same day. His manner was charming, reassuring and helpful. He fixed both faults quickly. I was amazed to find that he worked on a Bank Holiday! I understand the business has been present in the area for many years. It is a great asset to the community.

May 27, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Rude and indignant.
Do not use

May 15, 2024
Unprompted review
Mr Dweeb Technology Repair Centre logo

Reply from Mr Dweeb Technology Repair Centre

Rude? You walked out and swore at me after speaking to you politely to not drag the cable or the laptop while smiling. WHICH I HAVE ON CCTV FOR PROOF. Clearly you need a lesson on how to communicate with people. By the way you never even used our service so please reword "customer service" as we don't serve such customers. Sad

Rated 5 out of 5 stars

Prompt service

Despite a large influx of work at the time Mr Dweeb attended to my computer repair promptly and kept me informed of progress. Staff were aware of the need for their clients to have a speedy turnaround and they made sure that I did not have too much time to manage working from home on a smartphone; not easy when dealing with large documents and spreadsheets.
Thank you Mr Dweeb.

April 30, 2024
Unprompted review

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