The customer service was outstanding and they ordered me another bed size large round one and apricot incentive for free. I had measured my dog but apparently she needs extra large sometimes you just... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even though it is a .co.uk website and says it is a Mr Fluffy Friend UK, it doesn't ship from the UK. It comes from either Central Europe, East Asia or the USA, they don't tell you which, so you just... See more
Company replied
My adored golden retriever has an extremely difficult time in heat and or humidity but at the same time is not a fan of anything bulky under his paws or body. Enter MrfluffyFriend....the cooling mat... See more
Company replied
Quinn became my family after her rescue from a dog-fighting ring: her name should have been "Jitters." Call it PTSD, anxiety, whatever. I earn her trust every day. But when her Anti-Anxiety bed arrive... See more
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Company details
Written by the company
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Contact info
United States
- info@mrfluffyfriend.com
- www.mrfluffyfriend.com
3.1
Average
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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MrFluffyFriend Anxiety Bed Is Terrific
MrFluffy Friend is a terrific idea. It's so soft and luxurious that my little chihuhua couldn't wait to try it out upon arrival. As she started shaking when a storm rolled in, I placed her her MrFluffy Friend. Within minutes, she was calm, relaxed, and asleep. My friend wants one for her pitty now.
June 8, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you so much for sharing this wonderful story, Helen! We’re thrilled to hear your Chihuahua felt calm and relaxed so quickly — that’s exactly what we hope for. It’s also lovely to hear your friend is interested too!
As soon as I opened the package he was…
As soon as I opened the package he was IN IT! He has three beds in different rooms. I thought he'd just have three rooms he could be comfortable in, but NO, he just uses his MrFluffy, except when it's time to go to bed with me. Spoild - Nah.....
June 6, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Sandi,
This made us smile — thank you! We’re so happy to hear your pup loves their MrFluffyFriend so much. Sounds like they’ve definitely chosen their favourite spot!
UPDATE...
Unfortunately I was a bit disappointed. Not only is it overpriced, the YouTube commercials made this dog sofa look super supportive and plump...The one that I received is mediocre . It's limp and seems like it's missing some stuffing. The pillow is almost flat..
Update... to their credit, Mr Fluffy friend reached out to me about the dog sofa. When I bought it, I was not aware of the videos providing instructions to temporarily remove the stuffing after first unpacking it. I followed the instructions and it did help quite a bit. The dog sofa now is fluffier and more supportive. Thanks.
June 5, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi CliptWingsCA, we’re really sorry this wasn’t the experience you expected — this is not what we aim for.
Our beds are vacuum-packed for shipping, so they can initially look flat or misshapen and usually need time to fully expand and be fluffed up after unpacking.
We also couldn’t locate your order from the details provided. Could you please send us an email at info@mrfluffyfriend.com with a photo of the product after it has been aired out and fluffed up? We’d really like to look into this and help resolve it for you.
I love the quality and design of the…
I love the quality and design of the bed. However, according to the measurements of my dog, it didn't align with the size guide. I need a larger size, so I'd suggest going up a size when ordering.
May 31, 2026
Unprompted review
Reply from MrFluffyFriend™
Thanks for your feedback, Deborah! We’re glad you love the quality and design. We’re sorry the size wasn’t quite right — we usually recommend sizing up if your dog is between sizes, and we’d be happy to help with an exchange if you need.
For International Travel Comfort
We ordered the Orthopedic Pillow for out dog’s crate so she will feel comfortable as she will be traveling to Europe. This is the second bed we’ve ordered as well as the Ultimate Cooling Mat to place on top of the Orthopedic Pillow. Our dog loves these products and, without hesitation, has accepted them as her own.
June 5, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for your continued trust in our products, Nan! We’re really glad to hear your dog is comfortable and ready for their travels. Wishing you a safe and smooth trip to Europe!
Uncontactable once they've got your money.
Two days ago, someone used my email address for their order from MrFluffyFriendUK, who have now emailed me six times, first about the order and now generic spam.
I have replied to them six times and yet they ignore every attempt at contact.
They provide no alternative contact details, no phone number, nothing. My Avast anti-virus warns me their site is probably a fake e-store.
This is not a company you want to do business with.
Added next day:
So now a day later MrFluffy have contacted me via this platform to tell me I can contact them via the very email address that I have already replied to SIX times. I've provided the order number and surname for the order. If they read their emails then they'd already know all about this, but plainly their customer service is putting out the spot fires on public review sites, not actually responding to emails.
June 8, 2026
Unprompted review
Reply from MrFluffyFriend™
We’re sorry to hear about your concerns, Graham, and we take this matter seriously.
We would like to clarify that we currently have no record of any previous correspondence from you in our system under the affected email address.
To properly investigate and resolve this, we will be contacting you via email to confirm the details of the case and review what may have happened.
In the meantime, please note that you can always reach us directly at info@mrfluffyfriend.co.uk, and our customer support team is available to assist you.
We appreciate your patience while we look into this for you. 🐾
They made it right!
First, I commend this company for their commitment to customer service. Originally ordered a pet bed, and was disappointed in their product. They reached outand replaced the product quickly.
December 31, 2025
Unprompted review
Reply from MrFluffyFriend™
Thank you for taking the time to share your experience, Mountain Taylor 🐾
We’re really glad we could step in and make things right for you after the initial disappointment. Ensuring you and your pet are happy with both the product and the service is always our priority.
We truly appreciate your kind words and your trust in us 🩵
Bed looked much more robust in pictures…
Bed looked much more robust in pictures not so it offers little support.
June 9, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Wade,
We’re sorry to hear that you’re disappointed with your experience.
We would really like to help; however, we’re unable to locate any order details based on your first name alone. Because of this, we’re not able to review your case or any previous communication at this stage.
If your purchase was made with MrFluffyFriend™, please contact us directly at info@mrfluffyfriend.com so our team can look into this and assist you properly.
We’re here to help and would be happy to support you further once we can identify your order. 🐾
My 55 lbs Pitbul LOVES her new bed!
I have read many of the reviews and I can't believe that we received the same product. I love this bed and so does my dog, Beyonce. She's 12 years old and can't jump up on her comfortable purple couch anymore, so when I saw this bed, I thought it mirrored the chair almost exactly, so I bought it. And the rest is history. In the beginning, I put Beyoncé's sleeping pad on top of it to make her feel safe… And then after a week, she pushed the pad aside. She absolutely loves this bed! Thank you, my fluffy friend.
June 7, 2026
Unprompted review
Reply from MrFluffyFriend™
What a beautiful story, thank you for sharing 🐾🩵 We’re so happy to hear Beyoncé has found a comfortable new spot that supports her, especially as she gets older. It’s really lovely that she slowly made it her own, from using her sleeping pad at first to now enjoying the bed fully on her own. Wishing her many more cozy, restful naps ahead ✨
The bed is beautiful but my dog will…
The bed is beautiful but my dog will not even step into the bed. My cat loves it!
June 3, 2026
Unprompted review
Reply from MrFluffyFriend™
We’re really glad to hear your cat is enjoying the bed, Sarah. 🐱🩵
Some pets do take a little more time to adjust, especially when it comes to new sleeping spots, so it’s not unusual that your dog is still unsure while your cat has already claimed it 😄 We hope your dog warms up to it soon and discovers how comfortable it can be 🐾
Wanted to share sincere appreciation to…
Wanted to share sincere appreciation to
Mr Fluffy Friend for their customer service in backing their product and in taking the time to listen to my feedback.
In support of complete customer satisfaction, due to a sizing error, I was refunded and grateful to have been able to resolve the problem. Thank you.
May 27, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you so much for sharing your experience, Susan 🐾
We’re really pleased we could listen to your feedback and resolve the sizing issue for you. Making sure everything feels right for both you and your pet is very important to us, so it’s great to hear you were happy with the support and outcome.
We truly appreciate your kind words and support 🩵
Reply from MrFluffyFriend™
Thank you for your kind words! 🐶💙 We’re so happy to hear your dog is enjoying the bed and that you’re pleased with the quality. That means a lot to us!
This is my second purchase
This is my second purchase. My Labrador retriever loves her bed!
May 27, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Ellen,
Thank you for your continued trust! 🐾 It’s always a joy to hear when returning customers are just as happy the second time around. We’re delighted your Labrador retriever loves her bed! 🩵
This bed has a back and two arm supports
I have bought many products from Mr Fluffy and everyone is even better than I thought. My dog Izzy has 3 beds now. I couldn't resist buying her the sofa, with sides and back. She was on the bed before it had fully inflated .. she loves it, fell asleep. It's so soft too. My cat is starting to eye off Izzy's bed when she was busy waiting for her dinner. So I may have to buy a small size. They are great quality and Izzy loves her new bed
Thankyou again Mr Fluffy.
From Cathie Brown and Izzy.
June 6, 2026
Unprompted review
Reply from MrFluffyFriend™
Cathie, thank you for such a wonderful review! 🩵 We love hearing that Izzy couldn't even wait for the sofa to fully expand before claiming it as her own. The image of your cat keeping a close eye on the bed made us smile too — it sounds like there may be another happy customer in the household soon! Please give both Izzy and your cat some extra cuddles from us.
Good service and good product quality
The online product content is good, ordering process is easy. The communication regarding order shipment and delivery was very good. The orthopedic dog bed is of good quality and our dog likes it.
May 30, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you, Kyle. It's great to hear that everything from browsing to delivery went smoothly for you. We put a lot of effort into making the entire experience easy and transparent, so it's rewarding to know both you and your dog are happy with the orthopedic bed. 🦴
I was so excited to get this bed i…
I was so excited to get this bed i bought the Extra large there is only 2 small pillows so half the bed has cushion what is going on here i paid $179 for nothing
June 3, 2026
Unprompted review
Reply from MrFluffyFriend™
We’re sorry to hear that you’re disappointed, Angie, and we understand your concerns regarding the product.
We’ve checked our system, but unfortunately, we are unable to locate an order or any previous communication with our support team using your first name alone. To help us assist you properly, we kindly ask you to double-check your order confirmation email.
If your purchase was made with MrFluffyFriend™, please contact us directly at info@mrfluffyfriend.com so our team can look into this and help resolve the issue for you as quickly as possible.
If the order was placed with another company, there is a possibility of confusion with a similar store name, and we kindly ask you to ensure the review is placed on the correct seller page.
We’re here to help and look forward to assisting you. 🐾
Practically Perfect in Everyway!
I am truly grateful for the customer support experience I received. MrFluffyFriend did everything they said they would. They communicated promptly, precisely, perfectly with out downtime! For an online business that is exceptional!
May 26, 2026
Unprompted review
Reply from MrFluffyFriend™
Hi Kari,
Reviews like yours truly make our day. 🌟 We believe great customer service should be just as important as a great product, so we're delighted to hear our team delivered on both. Thank you for recognising the effort and for placing your trust in us.
The best bed
The best bed. Teddy my Golden now has one of these beds in our two houses. Thank you for the wonderful service.
May 28, 2026
Unprompted review
Reply from MrFluffyFriend™
Two homes and two beds for Teddy — now that's the life! 🐕 We're honoured to be part of Teddy's comfort wherever he goes. Thank you for your continued support and for sharing your experience with us, Jacque.
Initially rated as a one-star review…
Initially rated as a one-star review due to previous return policy. CEO reached out directly regarding that review refunded the order.
May 26, 2026
Unprompted review
Reply from MrFluffyFriend™
Thank you for taking the time to update your review, SW. We appreciate you sharing your experience with us.
We’re glad we could connect with you directly and resolve the situation regarding your order. Your feedback is important to us, and we’re happy we were able to address your concerns and provide a refund where appropriate.
Thank you again for giving us the opportunity to make things right. 🐾
We love this bed
We love this bed. This is our second one. One for the Jeep and one inside for the best dog on the planet.
June 3, 2026
Unprompted review
Reply from MrFluffyFriend™
That’s such a great setup — one for the Jeep and one at home! 🐾 We’re really happy to hear this is already your second bed and that your dog is enjoying both. Thank you for your continued trust and support, Diane.
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