Took order and £'s 2 months ago - Nothing . No Emails or comms from Miles Tools and No Product. Emailed their customer services who did call back and said stock would be in Mid January - (a Bos... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been waiting for over a month for parts ordered and paid for online. I've left phone messages because nobody answers the phone. No response. Beginning to think this may be a scam company. Going to a... See more
Placed 2 orders end of July and items were not showing as out of stock, but still haven't received the items. Despite many phone calls and emails keep getting told they'll be with us soon. Delay after... See more
Currently sat on hold, 14 minutes to this point and this is now my tenth (at least) time of contacting them without resolution, at 15 minutes I will get a prompt to leave a message and the line wil... See more
Company details
Information provided by various external sources
Leading UK stockist of hand and power tools, spare parts, accessories and attachments. Specialising in Black & Decker, Dewalt, Elu, Trend, Bosch, Makita, Mafell & Festool.
Contact info
United Kingdom
- 01935421281
- sales@mtmc.co.uk
- www.mtmc.co.uk
2.7
Poor
375 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good company
Great company shame it took so long to arrive which isn’t down to them .charged a excessive amount for posting ,and was sent 2nd class
April 12, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Hello, I apologise for this. We did have a few days when our Royal mail was down so some parcels were taken to the post office. Please email me josie@mtmc.co.uk and I will process a refund for your postage.
Ive been using Miles Tool and Machinery…
Ive been using Miles Tool and Machinery
Centre for many years. Its the best place to go for power tool spares. Easy to use parts catalogue, reasonably priced postage and prompt delivery. Just what you want. Thankyou
April 9, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you so much for your review.
Friendly
Friendly, helpful service and next day delivery. What more can you ask for!
April 9, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you so much for your review!
Fast delivery of DeWalt spares
Wanted spares for my DeWalt drill. Their website had good drawings for what seemed the whole range of drills. I was able to order exactly what I needed and at a reasonable price. They sent the parts by Royal Mail 24 hour service to arrive the next day.
April 4, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you for your great review!
Great value and speedy delivery
Great value and speedy delivery. Really pleased
April 2, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you so much your review
MTMC were covering Black and Decker…
MTMC were covering Black and Decker Warranty issues for a while. What brilliant service I received dealing with my query to having a replacement in under a week. If only they were nearer I would pop in and shake their hands!!
March 25, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you so much for your review! Your are always very welcome to pop in and see us in our shop
Excellent service
Excellent service. Helpful and efficient and received my goods more quickly than I expected.
March 26, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you so much for taking the time to leave us this review
Thank you for your prompt service
March 24, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you for your order and taking the time to leave us this review
I have been a client since 2014 Miles…
I have been a client since 2014 Miles it exceptional! it delivery service is second to none in the area and behond, and they are still improving adding more quality tools to the showroom!
March 1, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you for your this fantastic review From all the team at Miles Tools
The best tool shop for Miles!
A fantastic family company that are super helpful and know what they’re talking about.
Prices are always competitive and if you like tools, a visit to Miles is an Alladin’s cave like experience!
March 1, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you for your review! Everyone is always welcome at our showroom!
Reply from Miles Tool & Machinery Centre
Thank you for your review!
Purchased Mafell trim for the saw track…
Purchased Mafell trim for the saw track which was clearly the best available price with reasonable postage.Quick dispatch and delivery usual top drawer service from Miles tool and machinery centre.
March 24, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you for your great review! It really is appreciated
Fantastic service
Fantastic service , ordered delivered within two days, excellent.
March 25, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you for your review!
New chainsaw
I ordered the item on a Friday and it arrived on Monday. Competitive price and a good service so overall very satisfactory.
March 24, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thanks for leaving us this glowing review - We really do appreciate it
Woodworking Machine Tools Spares
Easy to navigate their website for the parts required and delivery was prompt. Spares were packaged well and protected also.
I have used this company before for spare parts and consider them to be very reliable and a trusted source for woodworking machine tool spares.
March 22, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you for leaving us this fabulous review
Great and prompt response from Josie
Great and prompt response from Josie. Broken part picked up and replaced quickly.
March 14, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you so muhc for the review. Glad we could get it sorted for you. Josie
Quick and reliable service picked up…
Quick and reliable service picked up tool for repair with in 6 hours of contact great customer support
March 19, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Thank you for the great review. Im so glad we could get this sorted for you
Truly excellent service
Truly excellent service. Had my DeWalt drill taken in for repairs. Team was incredibly helpful, they arranged for a courier to collect my drill, and return it. Repairs were done within a week and to a high standard.
Will certainly recommend using these guys and I fully intend to use them in the future for any tool purchases and any repairs.
Well done to Miles Tool and Machinery Centre. You have achieved high standing in my book.
March 19, 2025
Unprompted review
Reply from Miles Tool & Machinery Centre
Wow! Thank you for this amazing review. It is very much appreciated
Delivered two days after ordering
Delivered two days after ordering
Great parts plan to choose parts needed
Polite customer service
Very competitive
Definitely be my first port of call in future
March 18, 2025
Unprompted review
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