Arrived well packed in recyclable materials much sooner than expected. The treated timber is very good quality and although not yet put together, it looks like this solid planter is going to loo... See more
Company replied
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Review summary
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Reviews shaping this summary
Looks like a lovely selection of indoor and outdoor educational and play therapy learning tools & materials. I've started with a set of "emotion stones" for sand tray therapy sessions which I haven't... See more
Company replied
I bought long handles brushes and dustpan and brush sets for all my grandchildren (oldest 5) so that they can help their parents keep their outside play space tidy. Good sturdy products which I'm sure... See more
Company replied
Really straightforward ordering process. Goods arrived via courier really quickly and were packed securely. Items are of good quality and priced fairly. Always my go to place for my Forest School... See more
Company replied
Company details
- Educational Supply Store
- Outdoor Clothing and Equipment Shop
- Outdoor Furniture Store
- Tool Store
- Toy Manufacturer
Written by the company
Here at Muddy Faces, we are passionate about getting outdoors. The physical and mental health benefits of being active and connecting to nature are vast. Visit our Outdoor Hub for loads of free activities, information and events all linked to being outdoors. Visit us online to buy from our unique ranges such as UK grown educational and play products. Please give us a call or pop us an email if you have any questions for our knowledgeable and friendly staff! We look forward to hearing from you soon.
Contact info
Farm View Works, 4a Sheffield Road, Hackenthorpe, S12 4LT, Sheffield, United Kingdom
- 0114 221 9617
- sales@muddyfaces.co.uk
- www.muddyfaces.co.uk
4.9
Excellent
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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Great product
Great product. Good delivery service that emailed and kept trying when we weren't open for the the initial delivery time. Boxes a bit too small for dragon sneezes so they were a bit bashed and had popped open. Not a big issue but would be better in slightly bigger packaging.
January 9, 2024
Reply from Muddy Faces Ltd
Hi Jill. Thank you for your brill review! We appreciate your feedback regarding the Dragon Sneeze boxes and it will be taken into consideration :) Many thanks, the Muddy Faces Team!
Reply from Muddy Faces Ltd
Hi Anne! Thank you for your great review! It is very much appreciated :) Many thanks, the Muddy Faces Team
Good fast service product looks OK not…
Good fast service product looks OK not used it yet.
I would recommend
January 9, 2024
Unprompted review
Reply from Muddy Faces Ltd
Hi Robert. Thank you for your review. It is much appreciated! Many thanks, the Muddy Faces Team
Fabulous!!!!!
Muddy faces are always on hand to answer any questions relating to their products.I also like that everything you want or need is in one place. Super quick delivery.
January 4, 2024
Reply from Muddy Faces Ltd
Hi there! We'd like to thank you for your great review :) It is very much appreciated! We hope you enjoy using your resources. Many thanks, the Muddy Faces Team
Great communication throughout
Great communication throughout, one item not available and immediately told a s refunded.
November 27, 2023
Reply from Muddy Faces Ltd
Hi Hayley! Thank you for your great review. We are pleased our team kept you updated and resolved the issue :) Many thanks, the Muddy Team
Reply from Muddy Faces Ltd
Hi Sandra! Thank you for your review. We are very pleased that you were happy with the ordering process and promptness. Many thanks, the Muddy Faces Team
Reply from Muddy Faces Ltd
Hi Pam! Thank you for your review. We are pleased you were happy with the product and delivery services. Many thanks, the Muddy Faces Team
The product was just what Iwanted
The product was just what Iwanted, delivered promptly, and importantly, was delivered to our front door, not left on the recycling bin on a busy street outside our back door, (Amazon have done this FIVE times!)
Very, very good service.
October 26, 2023
Reply from Muddy Faces Ltd
Hi Jacqueline! Thank you for your rave review :) it is very much appreciated and we hope you order with us again in the future. Many thanks, the Muddy Faces Team!
Good quality resources
Good quality resources, easy purchasing process, swift response
October 27, 2023
Reply from Muddy Faces Ltd
Hi Sue! Thank you for your great review! Many thanks, the Muddy Faces Team.
Very quick to respond and happy to…
Very quick to respond and happy to resolve enquiry. Products are always made to a high standard and would highly recommend to others.
October 24, 2023
Unprompted review
Reply from Muddy Faces Ltd
Hi Sally! Thank you for your lovely review, it is much appreciated! :) Many thanks, the Muddy Faces Team.
Reply from Muddy Faces Ltd
Hi Ellie! Thank you for your great review! Many thanks, the Muddy Faces Team :)
Excellent quality
Excellent quality, accurate delivery time. Very good customer service.
October 2, 2023
Reply from Muddy Faces Ltd
Hi Cheryl. Thank you for your brill review! :) Many thanks, the Muddy Faces Team
Why by courier though?
Very easy to order and a quick delivery. The courier kept me advised of the progress of my tiny, lightweight package every step of the way.
Only criticism would be the £17.00 charge from the courier. If my order had been posted it would have been a fraction of the price.
October 2, 2023
Reply from Muddy Faces Ltd
Hi Ann! Thank you for your review. We appreciate that the £17.00 charge for delivery is quite a lot, however, this is only chargable to customers that live offshore. Sadly, this is what our courier charges so there is nothing we can do unfortunately! But as you have raised this, this is something we will look into. Many thanks, the Muddy Faces Team! :)
It a lovely set and beautifully…
It a lovely set and beautifully presented in a cloth bag. The children aged 1,4 and 6 really enjoyed using the conker kit
October 2, 2023
Reply from Muddy Faces Ltd
Hi! It's great to hear that the children enjoyed plahying with the conker kit! :) We appreciate your review. Many thanks, the Muddy Faces Team.
The shelter arrived really fast and…
The shelter arrived really fast and included lots of useful information. When I enquired about products before I bought, customer services were very helpful. Would highly recommend.
September 4, 2023
Reply from Muddy Faces Ltd
Hi. Thank you for your great review. Our customer services team always strive to help with enquiries the best they can :) Many thanks, the Muddy Faces Team.
Fantastic service in getting a new…
Fantastic service in getting a new order out to me when mine disappeared during delivery so my bushcraft knives still arrived in time for my event. Thank you!
September 3, 2023
Reply from Muddy Faces Ltd
Hi Laura! Wow thank you for your great review! We are very pleased we managed to resolve the issue for you :) Many thanks, the Muddy Faces Team!
item as described delivered on time
August 28, 2023
Reply from Muddy Faces Ltd
Hi John! Thank you for your review and we are pleased you had a good experience with us. Many thanks, the Muddy Faces Team :)
Reply from Muddy Faces Ltd
Hi! Thank you very much for the great feedback! It is much appreciated. Many thanks, from the Muddy Faces Team :)
Excellent planters
I ordered the log planters for my 60 th birthday in October. I am really pleased with them. The quality is very good and they are exactly what I have been looking for. Arrived very promptly as well
August 2, 2023
Reply from Muddy Faces Ltd
Hi Julie, Thank you for your review and am so glad that they are what you were looking for. We hope you have a lovely time celebrating your birthday in October. The Muddy Faces Team :)
Great customer service
My order arrived promptly and was well packaged but, more than that, their responses to my follow up enquiries and willingness to go the extra mile to sort them out were amazing. Wouldn’t hesitate to recommend Muddy Faces and to shop with them again
August 1, 2023
Reply from Muddy Faces Ltd
Hi Jayne, Thank you for your kind review - the sales team will be very happy with your comments. We continually strive to ensure that we offer an excellent level of customer service as it is very important to all of us at Muddy Faces! Kind regards The Muddy Faces Team :)
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