MultizoneAV.com 

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Rated 5 out of 5 stars

Just received my TV purchase today (Tuesday) having ordered on Saturday. Simply wonderful service including confirmatory emails as to purchase and delivery dispatch and arrival. Bespoke delivery to... See more

Company replied

Rated 5 out of 5 stars

I bought a wifi dongle, which no one else could supply at the time. I ordered online & got instant email confirmation. I contacted the salesman, Hal, to verify i'd ordered the right thing & he was mos... See more

Rated 5 out of 5 stars

Found site on Pricerunner for the TV I'd decided on. Easy to navigate website - although a bit more info on products would be better - and purchased easily enough through Paypal. Got a call to say all... See more

Company replied

Rated 3 out of 5 stars

Delivery took more than a week from ordering, and the first delvery date given was incorrect. The second delivery was on the day they said, although the email they sent included the incomprehensible... See more

Company details

  1. TV store

Information provided by various external sources

Electrical specialists MultizoneAV.com offer great prices on a huge range of products. Give us a call on 0844 875 2445 to discover how much you could save with our great deals.


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(87)

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Rated 5 out of 5 stars

extremely helpful

I have just purchased a Sony 55 in led from Multizone and found the salesmam Babul to be very knowledge able and extremely helpful.After an initial mix-up they pulled out all the stops to make me happy and i am very greatful for the first class service he provided.If only more salesmen were as helpful as him the buying experience would be so much easier.I can recommend Multizone to all.

December 9, 2011
Unprompted review
MultizoneAV.com logo

Reply from MultizoneAV.com

Thank you for the kinds words Mr Sweetman! Your feedback is important to us and we are constantly working to make our service better for our customers. Thank you for recommending us, it is very much appreciated.
Regards
Gary
Marketing Executive

Rated 5 out of 5 stars

This is a Top Rated Company

The service of this company is beyond all of its kind and is a comforting thought when in this recession were companies are running thin and lean to be able to make a fast buck,but this company keeps its eye on the ball and never looks for short cuts.There products speak for themselves only the highest of named products deal with them and this is testament to a company that will survive and hold on to its massive customer base.I like me many tried this company for the first time and was shocked at the quality of service,within 15 mins of placing my order on line the company phoned to acknowledge the order and they assured me they would follow the sale through to the end and keep me informed,which the did.The Samsung UE46D7000 TV & Samsung BDD5500 Blu-ray Player arrived as promised in perfect state and on the day they stated.
WELL DONE MULTIZONE, I will be visiting you again. Very Highly Recommended

November 6, 2011
Unprompted review
MultizoneAV.com logo

Reply from MultizoneAV.com

Mr Mahoney
Thank you very much for the feedback ! We are glad you are happy with the service and hope you enjoy your Television & Blu-ray Player. If you need any help on set-up please feel free to phone us on 01268 202 200 and one of our experts can talk you through. We hope to serve you again in the future !
Regards
Gary
Marketing Executive
MultizoneAV

Rated 5 out of 5 stars

Excellent Service and Administration

I have independently emailed Multizone to express my complete satisfaction with my first order placed with this company, and felt it important to leave a review as well.

I ordered a Panasonic HX-DC1 camcorder on Sunday evening which was delivered securely packaged by the following Wednesday.
My order was handled professionally and Multizone's administration kept me informed of order processing and dispatch date, together with tracking number.
Their price was very competitive in comparison with other on-line competitors, and their technical description was far more informative than on other Internet sites. I will have no hesitation using this company again and recommending them elsewhere, when ever the opportunity arises.

Well done Multizone I'm delighted with my purchase.

November 3, 2011
Unprompted review
MultizoneAV.com logo

Reply from MultizoneAV.com

Your kind words are much appreciated Alan ! Enjoy your purchase and we look forward to serving you again in the future.

Regards
Gary
Marketing Executive
MultizoneAV

Rated 5 out of 5 stars

100% recommend to any one

Ordered multiregion dvd, multizone staff has called back to explain the multiregional benefit also purchased a connection 3D cable all good and arrived on the day as promise WELL DONE......

July 17, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

Initially ordered with another web but they fail to deliver and re order with multizoneav.com and guess what they not only deliver the goods they deliver the service and my goods well done multizoneav.com will defiantly recommend others...

July 16, 2011
Unprompted review
Rated 5 out of 5 stars

T L Underwood -London

I found this company very professional and helpful. Delivery went without a hitch as did the assembling of the the high quality goods I received from them. A company well worth remembering in the future and I certainly recommend them.

July 15, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

After speaking to several companies over the phone, this company were truly helpful. Not only did they listen to my uneducated requests, they offered advice and were very friendly with it.

They delivered the goods, when other companies insisted on in-store orders only, not only promptly, but on the day I requested, with no additional cost.

I would certainly use them again.

July 12, 2011
Unprompted review
Rated 5 out of 5 stars

At least as good as the big electrical retailers.

I recently bought a television from Multizone AV. I chose Multizone because they had the exact model I wanted in stock (very few retailers did), and offered Saturday shipping.

The entire process was very smooth from ordering online to final delivery. The company both phoning and emailing me to confirm delivery date, which as promised was on a Saturday.

Very happy with the efficiency of the company, and I will certainly consider buying from them again.

July 7, 2011
Unprompted review
Rated 5 out of 5 stars

Great prices, but checkout a nightmare.

I spent a lot of time choosing the camera required. Price was very good.
Went to checkout. The postage was reasonable. Got a total order value.
All fine so far. THEN, the payment options were mainly via various very obscure prepaid cards. Another option was to print off a page with a barcode, and take it to a local convenience store for payment! I do not have a printer on my laptop, so this option is out.
There was no option to pay by Visa debit/credit or Paypal, my usual methods. Why is this?
My initial response would be that Multizone want to avoid the in-built consumer protection policies that Visa and Paypal offer. Also, making customers subscribe to a new Prepaid card account, would presumably give Multizone a 'backhander' for new introductions.
What you see on the tin is not what you get inside.
If you were in a supermarket, the displayed price is fine. Try to pay for it, and the 'check-out' girl does everything she can to make it impossible for you.
I have sent an email to Multizone, and await their comments.

Firstly, I must thank Multizoneav uk for their quick response to my comments, and apologise to them for any inconvenience caused.
The other (offshore) Multizoneav company mentioned is using the same name, presumably to benefit from the good reputation already built up by our UK based company. Why else would they use the same name?
A word of warning to anyone like myself, who uses the internet to compare prices.
Having decided on the camera to buy, I searched the internet.
I came up with a Google price comparison page, listing 22 retailers.
One of these retailers was offering the camera £80 below anyone else.
This retailer was featured as Multizoneav, with a link to their website.
Following this link took me to a very well presented website offering many tech-style items, at very cheap prices.
It was only when I went to checkout that I smelt a rat. The payment options were suspect, as mentioned previously.
On this website, it is mentioned that they do not entertain telephone enquiries, only ones by e-mail.
I sent an e-mail to them, asking why I could not pay by Visa or Paypal.
Guess what, my e-mail 'bounced'.
Also, as this company is 'offshore tax-free', any purchasers could be liable to pay UK import duties. This is not mentioned on the website at all. I have had previous experiences of this, when buying items from Hong Kong.
To sum up, if an offer appears too good to be true, it probably is just that.
I do hope that my comments will help others.

July 7, 2011
Unprompted review
MultizoneAV.com logo

Reply from MultizoneAV.com

Dear David,

Thank you for the review.

We are Multizoneav.com UK based company offering consumers full protection under UK Law. We offer a full secure checkout facility using Verisgn,Sage pay and Paypal.

The review which you have done is for a eu based company using our name.

On 4th July 2011 an eu based company, which is not connected with us has setup a website offering consumer electronics at reduced prices.We would like to assure our customers that we have no connection with this eu based company.

As you will see from the previous reviews we have many satisfied customers. So please visit www.multizoneav.com which is a UK based company.


We have issued a press release which is as below.

PRESS RELEASE
Mutizoneav.com

It has recently come to our attention that a new international retailer has started trading as Multizoneav using multiple URLS. They are a FREE TAX Company (offshore corporation) offering to sell goods in £GBP Sterling .

We would like to assure customers that this FREE TAX offshore corporation is in no way affiliated, associated with, or part of Home Cinema Store Group, Multizoneav.com or any of our trading names.

Multizoneav.com is the official online website, trading name and online trading arm of Home Cinema Store Ltd. We do not use any variant of this URL.

Multizoneav.com is part of a UK based company which sells UK Goods and has a strong retail presence with stores in Romford, Basildon and Lakeside. Our retail group is a member of Euronics – The largest Independent Buying group in the UK.

Customers wishing to purchase online from our website Multizoneav.com can do so with confidence as:

• Multizoneav.com website is IMRG approved.
• Multizoneav.com website is part of ISIS (Internet Shopping is Safe) approval program
• Multizoneav.com website is part of IDIS (Internet Delivery is Safe) approval program.
• Multizoneav.com website transactions are also secured with SSL verification by Verisgn
• Multizoneav.com website Payments are captured through Sagepay payment gateway. All your details are 100% safe and secure.
• Multizoneav.com scores 5 star rating on customer reviews with Trustpilot.com.
• Multizoneav.com website follow’s the code of practice through RETRA – The Radio Electronics and Television Retailers’ Assoiciation which consists 1400 UK retailers.



Customers visiting Multizoneav.com are also reminded that we have distinctive branding and visibly show our telephone numbers and contact details on our site.

Should you have any queries on this matter please contact us on 01268 202 200.

For further information on Home Cinema Store’s latest range of products, please visit www.multizoneav.com

Rated 5 out of 5 stars

First class service

Salesperson very pleasant, helpful and patient with my endless questions. Very happy with purchase and price from Multizone. Would recommend and use again.

June 24, 2011
Unprompted review
Rated 5 out of 5 stars

first class service.

My tv is just what i wanted, it arrived extremely quickly and at a very reasonable price. would deffinately use MultizoneAV.com again. Many Thanks.

June 23, 2011
Unprompted review
Rated 5 out of 5 stars

Sony TV

I purchased a 26inch new model Sony TV and am delighted with the service provided. A competitor had taken my order and then cancelled the order without explanation.Multizone delivered by expedited delivery the day after the order was placed. Well done, excellent sevice.

June 23, 2011
Unprompted review
Rated 3 out of 5 stars

Excellent price and product, delivery service not so good

Delivery took more than a week from ordering, and the first delvery date given was incorrect. The second delivery was on the day they said, although the email they sent included the incomprehensible warning "***PLEASE MAKE SURE YOU SIGNED AS GOODS UNCHECKED PRIOR DELIVERY. " I felt that having to wait in two full days was rather unsatisfactory.

The product (a Sony multi-region system) worked straight out of the box and was good value. If only their admin was as good as the products they sell.

June 20, 2011
Unprompted review
Rated 5 out of 5 stars

great service

Ordered a blu ray dvd and surround sound. Competitively priced and simple to order, they arranged delivery on a day to suit my arrangements. Would definitely recommend.

June 20, 2011
Unprompted review
Rated 5 out of 5 stars

'High End' web site. 'High End' service.

I spent time legging round well known retail outlets for my Samsung 'Smart TV' Did research on various websites and came across Multizone. Not only did I get a huge reduction on the RRP the shopping experience was easy and the service exceptional. I even got a call back from a helpful assistant verifying my purchase and delivery requirements. Excellent all round service and speedy delivery to boot. Well done!

June 18, 2011
Unprompted review
Rated 5 out of 5 stars

Very good service.

First time buyer with Multizone and so was a bit nervous. Didn't need to be, they contacted me re my purchase and delivery. Very good service and I would happily deal with them again.
Thanks to all.

June 17, 2011
Unprompted review
Rated 3 out of 5 stars

Competitive but minor issues

Great price but got a call from Customer Service rep after purchase. She was very ackward when I told her I didn't have a landline number and was ackward< when I asked about possible delivery times as I was given a 3-4 day window re when it would turn up but of course I had to be in to take delivery (and had to be signed by me not a neighbour) - most people cannot arrange to be hanging around the house for 3-4 days on the off chance of a delivery (but some can often arrange to work from home if they know what day they need to ask for)! As it happens once it is despatched you can track it giving a good idea of when it will turn up but I think the rep would rather have been ackward than bother to explain this. She single handedly has put me off using them again but if they were significantly cheaper I guess I would.

June 17, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I bought a 32" Samsung LED TV from MultizoneAV. Delivery was fast, item was well packaged and the price was excellent! Thank-you!

June 16, 2011
Unprompted review

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