While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

aquamarine murano owl arrived surprisingly quickly, and undamaged. (don't know exact dates -- late aug., early sept.) I really like it, but internet pic was more beautiful. Owl seems slightly skinnie... See more

Rated 5 out of 5 stars

I can't believe how quickly these arrived from Venice! They were packed with immense care, flair and attention to detail. And the cherries themselves are beautiful! Exactly how I imagined and hoped... See more

Rated 1 out of 5 stars

Cannot judge yet.You have used UPS as a courier and I have had one delivery not turn up, problems with paying duty ( Brexits fault not yours and I voted to remain ) Rescheduled for Monday so we wil... See more

Company replied

Rated 5 out of 5 stars

The vase is beautiful. Ordering was easy, and tracking the shipment was prompt in spite of its coming from so far away. (I have one minor complaint, not important enough to subtract a star: The firs... See more

Company details

  1. Glass and Mirror Shop

Written by the company

Shop online granted and certified Murano Glass: selected art works, sculptures, vases, jewelry, lighting, mirror. All the product are handcrafted by the most skilled hands of Muranese masters.


Contact info

3.7

Average

TrustScore 3.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It has been falling apart

The strap fell apart after a couple of months. Now the second hand has fallen off the spindle and blocked movement of the other hands. No response to my email to Muranonet. This was a present to a lady in her 80s, so not subject to any arduous conditions.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality products-excellent service

Great quality products! Fast delivery, faster than most companies delivering within my own state!! Awesome customer service.
Thank you for offering products online. 10 years ago I sent my son to your store in Venice when he toured Italy, to purchase a jester.

December 27, 2022
Rated 5 out of 5 stars

Perfect miniature fish bowl

The fish bowl miniature is so perfect. It was a gift for my friend and he loved it. Thank you very much! Shipping went well and it came as promised. I will keep an eye on this shop.

December 16, 2022
Rated 5 out of 5 stars

Trustworthy company

Good product, well described. A little poor on delivery updates but a quick and helpful response when contacted.

December 20, 2022
Rated 4 out of 5 stars

Delivery update

Quality of item. And delivery follow up . Although it missed the birthday deadline for my gift since I love Murano glass I decided to keep it for myself.

December 1, 2022
Rated 2 out of 5 stars

The glass art had little resemblance to…

The glass art had little resemblance to what was on the website. I’m fine with artistic uniqueness but his was so different that it was quite disappointing

November 28, 2022
MuranoNet logo

Reply from MuranoNet

I am very sorry for your disappointment.
We always apply the utmost care to produce items matching the proposed photos.
For any future purchases, I remind you that all customers can always ask for a photo of the work before it is shipped.

Rated 3 out of 5 stars

Murrina Christmas ball

The Murrina Christmas ball was gorgeous.

However, website listed shipping was included for this item and the confirmation invoice also specified "Free Express Shipping." But company chose a courier service for its international deliveries, which means additional fees WILL be charged to receive your item.

November 5, 2022
MuranoNet logo

Reply from MuranoNet

Thank you for the review,
we remind all customers that prices for noncee countries are presented exclusive of vat and that import taxes vary greatly from country to country.
For more information, you can visit https://www.muranonet.com/pages/payment-and-shipping

Rated 5 out of 5 stars

Glass Starfish

I ordered a starfish and it has the most vibrant colours in it. The quality is of a high standard. Shipping from Italy to Australia was quite quick.

November 21, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look