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Rated 4 out of 5 stars

aquamarine murano owl arrived surprisingly quickly, and undamaged. (don't know exact dates -- late aug., early sept.) I really like it, but internet pic was more beautiful. Owl seems slightly skinnie... See more

Rated 5 out of 5 stars

I can't believe how quickly these arrived from Venice! They were packed with immense care, flair and attention to detail. And the cherries themselves are beautiful! Exactly how I imagined and hoped... See more

Rated 1 out of 5 stars

Cannot judge yet.You have used UPS as a courier and I have had one delivery not turn up, problems with paying duty ( Brexits fault not yours and I voted to remain ) Rescheduled for Monday so we wil... See more

Company replied

Rated 5 out of 5 stars

The vase is beautiful. Ordering was easy, and tracking the shipment was prompt in spite of its coming from so far away. (I have one minor complaint, not important enough to subtract a star: The firs... See more

Company details

  1. Glass and Mirror Shop

Written by the company

Shop online granted and certified Murano Glass: selected art works, sculptures, vases, jewelry, lighting, mirror. All the product are handcrafted by the most skilled hands of Muranese masters.


Contact info

3.7

Average

TrustScore 3.5 out of 5

130 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Another dubious “ benefit “ of Brexit

Cannot judge yet.You have used UPS as a courier and I have had one delivery not turn up, problems with paying duty ( Brexits fault not yours and I voted to remain ) Rescheduled for Monday so we will see then But how can I decide when I have no goods to deliberate on.

P Siddons

June 17, 2022
MuranoNet logo

Reply from MuranoNet

Thanks for the review.
hopefully once cleared with customs you will want to review the score.
In the meantime, our customer service is always available gianni@muranonet.com

Rated 5 out of 5 stars

Wonderful vase

The vase is beautiful. Ordering was easy, and tracking the shipment was prompt in spite of its coming from so far away. (I have one minor complaint, not important enough to subtract a star: The first notice I received, presumably about shipping, was in Italian, without a translation. I have always wanted to learn Italian, but so far I haven’t progressed beyond ordering from a menu. Fortunately, later notices were in English.)

Thank you!

June 17, 2022
Rated 5 out of 5 stars

Beautiful glass pieces

Beautiful glass pieces, just what I hoped for! Arrived well-packaged and perfect. I'm very happy with my purchase!

June 15, 2022
Rated 5 out of 5 stars

Excellent

Excellent. The order came quick, packaging was wonderful, nothing was broken. Communication was wonderful. Highly recommend.

June 12, 2022
Rated 5 out of 5 stars

Just everything was perfect!

Just everything was perfect!
Easy purchase due to the detailed photos
Quick shipment. The figurine was carefully wrapped and arrived without any damage.
No difficulties with the customs formalities.
I’m happy!

June 12, 2022
Rated 5 out of 5 stars

I was very impressed with my purchase

I was very impressed with my purchase. The techniques were well done. The piece was much nicer in person. Glass is hard to photograph. Art is three dimensional. Very happy with the whole experience. I will check your site more often. Thanks.

June 3, 2022
Rated 5 out of 5 stars

I was so thrilled to receive my Murano…

I was so thrilled to receive my Murano sculpture. I love it!
Your company was Great in keeping me informed. You sent a picture of the sculpture, because you did not have the exact one that you showed in your brochure. Upon my approval, you proceeded to actually make the piece. I was quite impressed.
It now sits on my beareau in my bedroom for me to admire!
Thank you!

June 2, 2022
Rated 5 out of 5 stars

From the initial purchase to receiving…

From the initial purchase to receiving the ring the seller was in contact with me and kept me informed every step of the way. It was a gift for my daughter who had her venetian ring broken and I wanted to replace it. Unfortunately, I wasn't able to come to a store in person but this was the next best thing. Truly a wonderful buying experience. The ring is amazing. Will definitely purchase from here again. Hopefully, in person next time.

May 20, 2022
Rated 5 out of 5 stars

Lobster

Fast shipping perfect communication beautifull lobster very professional thankyou regards murray

April 14, 2022
Rated 3 out of 5 stars

I was sad because one of the cherry…

I was sad because one of the cherry stems broke immediately! :(

And because it broke, I was worried my shipment was not authentic Murano glass

Julie.

February 13, 2022
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Reply from MuranoNet

Dear Julie,
you have chosen cherries which, being made of glass, obviously have a weak point in the stem.
This is why we send one more as a praxis.

Rated 1 out of 5 stars

For anyone in the UK

Beware if you are buying from this company and live in the UK as I was given a invoice from the delivery company for an “import tax” of over £50. According to the seller there was nothing he could do. I would disagree. He could have refunded me the value of the import tax. He could have made it clear on his web site there would be an import tax for purchasers from the UK. He chose to do neither so I feel others who may be considering a purchase from this company in the UK need to be made aware before it happens to anyone else.

January 31, 2022
MuranoNet logo

Reply from MuranoNet

We have made arrangements with customs and with the new procedures the import taxes are now corresponding to the UK VAT rate.

Rated 3 out of 5 stars

I was disappointed to receive 2…

I was disappointed to receive 2 identical stoppers as I was expecting 2 different items

January 27, 2022
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Reply from MuranoNet

Dear John Meanwell,
we checked your order and apparently you have ordered two identical caps. Please check your order confirmation. It was probably a carelessness. However, I am writing to you privately a proposal to have an additional cap of the color you prefer.
Our top priority is that all customers remain satisfied

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