Music2you Reviews 

64
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, most reviewers were let down by their experience overall. Customers frequently complained about missing deliveries, heavily delayed shipments, and also receiving completely incorrect products instead of what they originally purchased. Many people noted that it was extremely difficult and frustrating to reach customer support because phone numbers were completely unavailable and multiple emails went entirely unanswered. Some reviewers were satisfied with the service, mentioning that they eventually received correct items and helpful responses to their inquiries. Consumers also highlighted positive experiences regarding fast delivery times when their packages arrived safely and successfully without ever encountering any unexpected issues.

What people talk about most

Order

Consumers find order to be a source of frustration, reporting that items never arrived, emails went... See more

Product

Reviewers express mixed feelings regarding product orders, as some consumers received their correct items... See more

Response time

Clients share profound disappointment regarding the complete lack of response to multiple emails and messages... See more

Customer communications

Customers consistently note frustration with customer communications, highlighting a complete lack of... See more

Customer service

Customers expressed profound dissatisfaction regarding customer service, highlighting that emails go... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Money taken immediately, no order confirmation and no response at all to emails. No telephone number to call. I wonder how they get away with constant adverts in the Daily Mail as there seem to be m... See more

Rated 1 out of 5 stars

As seems to be the case with so many others, I recently ordered The Best No 1 s in the world CD set - only to receive Doris Days Greatest Hits. I have emailed them 3 times without even an acknowledgm... See more

Rated 1 out of 5 stars

I ordered a cd that never arrived, I emailed many times with no response. I had dealt with this site many times and never had a problem. So I contacted my NatWest Bank filled a chargeback form on line... See more

Rated 1 out of 5 stars

I ordered 3 cd's. Only2 have been received. E mailed the day of delivery, haven't had a reply. I am getting to the point of not placing orders on line, because no telephone no to chase on. On lin... See more


Company details


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1.7

Bad

TrustScore 1.5 out of 5

64 reviews

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No history of asking for reviews

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1.7

All reviews

(64)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t order from this company

I ordered the No. One’s CD a couple of weeks ago and have just received a Doris Day CD instead. Exactly the same as other reviewers. I have sent 3 e mails to the contact info. on their ad in the Daily Mail, the third one today, and absolutely no response. There is no other way to contact them. Really appalling and the company is obviously dubious and I will not order from them again and people shouldn’t either. When I have time I will contact the Daily Mail and Trading Standards about this company.

October 6, 2025
Unprompted review
Rated 3 out of 5 stars

I ordered “ Greatest Number 1 Hits “as…

I ordered “ Greatest Number 1 Hits “as advertised in the UK press, was sent Doris Day hits instead which was received a week ago. I have emailed them twice to ask where my correct CD is, and if they want the Doris Day CD sent back which I don't want. No response.
Dreadful customer service.

UPDATE TO ABOVE
17/10/25 -rec'd correct CD in post, but no note, etc
20/10/25 - rec'd e-mail apology and request to return the Doris Day CD if we didn't want to keep it.
At least they have corrected the situation, so well done (and I've adjusted my score).

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong CD sent Doris Day again !

I ordered “ Greatest Number 1 Hits “as advertised in the UK press, was sent Doris Day hits instead !
I emailed them. No response at all.
Returned the Doris Day CD and have proof of posting,
Cost me £2.
Emailed them twice more to ask where my correct CD is. Again no response at all.
There’s something very wrong with this company.
No customer service whatsoever !!
Beware !

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Wrong item delivered…

I ordered a CD but I received the wrong one, I have emailed them twice to request the correct CD be sent they haven't replied.
I have since received the correct CD and an email apologing for the mistake so I have changed my review to 5 stars

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong CD sent

I ordered a CD a few weeks ago, completely different to the order arrived, I have left many phone messages and emails and have had no response, so disappointed as I ordered a few months ago another CD and that arrived in a few days. Such a shame.

September 21, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a Glenn Miller CD for relative…

Ordered a Glenn Miller CD for relative on 12/5/25 and despite 3 emails nothing has been sent but I was charged the £8.99 so it looks like the CD has gone missing like Glenn. I left a message on their cust servs no but no one has replied. I would give them a 0/5 if that was possible. Maybe they need shutting down?

August 24, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

I ordered and paid for a book (LiveAid Revisited) in June. The book has not been delivered. Music2you have not answered any of my 12 emails. Total frauds- taken my money and supplied nothing. DO NOT USE THIS COMPANY

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered Live Aid book

Ordered Live Aid book, got a confirmation, then nothing, total silence. Sent multiple mails. No response at all! Have to wait till 30 days have passed then I will contact my bank to get my money back.

August 18, 2025
Unprompted review
Rated 3 out of 5 stars

Problem solved

Thieves ! Complete rip off
Ordered the live aid book on 17th July, got order confirmation but after a month no book, sent emails……no response. I am now involving trading standards.

UPDATE
A director contacted me over the weekend, apologised for the problem and within a couple of days the book arrived. The book is fantastic and well worth the wait.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered the live aid book last week…

I ordered the live aid book last week in July on the 1st of August I received a email saying it had been dispatched that day.The book has not arrived,I have sent 2 emails to them but no reply and impossible to contact.DO NOT ORDER FROM MUSIC2YOU.

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

I ordered the Live Aid Relived book on 17th July and payment was made. On 22nd July I had notification that my order had been dispatched. The book has never arrived. I’ve emailed them several times and they never respond. There is no phone number to call them. DO NOT ORDER FROM THIS COMPANY. Trading Standards are now involved.

August 3, 2025
Unprompted review
Rated 1 out of 5 stars

Buy elsewhere.

Ordered Billy Fury cds on June 27 to be delivered to my friends address for her birthday. Although getting a message saying they had processed and sent the order it never arrived.
I have emailed the company but have not received a response from them.
I will continue emailing them but I doubt that they will reply to me.
I would advise anyone not to do business with this company.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

eventual delivery of cd today 17 july

hi there i have been writing in re non delivery of a cd ordered on 28 june 2025. despite emails and many telephone messages no one at this co ever made contact. strangely after my last review i got an email on 13 july saying cd had been out of stock but was now being sent to me. just arrived today 17 july. not tried it yet. why oh why doesnt this co keep in touch with clients. i will not be using them again as far too stressful.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered the Live Aid book from this Company and within a few days it arrived.

This was advertised in the Daily Mail weekend magazine.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

1 ordered CDs from music2you two weeks…

1 ordered CDs from music2you two weeks ago and like so many others have emailed several times with no reply to the reason why I haven't received my goods they took the money from my account the next day after ordering.
After looking on this website of the bad reviews that music2you have got I will never use this company again.And the Daily Mail shouldn't let Music2you use their paper very unreliable company

July 9, 2025
Unprompted review

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