my-bathrooms Reviews 

127
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

Following my previously scathing reviews “Corporate Small Print “ and “Cowboys” I have to report that I received a call out of the blue about a week ago from a lovely Lady called Hannah. She apolog... See more

Rated 4 out of 5 stars

Reception on arrival was excellent. and very knowledgeable member of staff ( Jacqui) Quality of goods installed was very good with exception of drawer to sink unit that is a tiny bit out of alignm... See more

Rated 5 out of 5 stars

I purchased an Abacus Elements linear Concept Raised Tray Kit 1L - 900mm X 1800mm. This has proved an excelled raised shower floor ( so the floorboards etc are not disturbed). In my case the floor sc... See more

Rated 2 out of 5 stars

Ordered a bathroom sink tap, they failed to note that the item was not in stock. so after waiting a week I called to told it was coming from Germany, Clearly this a problem if you are working to a... See more

Company details

  1. Bathroom Remodeler

Written by the company

my-bathrooms is located in North Yorkshire with a nationwide network of installers. Our installers are industry experts who bring with them passion, professionalism and a commitment to quality. With many years of practical experience in their field, they can impart their unparalleled knowledge of the products we sell and by using our free consultation and design service they are able to advise you on how best to maximise the use of your available space to create your dream bathroom or wetroom.


Contact info

3.6

Average

TrustScore 3.5 out of 5

127 reviews

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3.6

All reviews

(127)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

There is no other online bathroom retailer

I came across this website while browsing on the net for a crosswater bath filler. I checked out the site, was happy with the price and the FREE delivery which was a bonus.
I placed the order and a few days later the item turned up.

Fantastic service and can't wait so save more money on my next order.

November 3, 2014
Unprompted review
Rated 5 out of 5 stars

I can't rate these guys highly enough, there is absolutely nothing they could have done better

I ordered a shower panel online, late on a Wednesday afternoon. As I had guests coming to stay on the Friday I just thought I'd email them to see if there was any hope of getting it the next day, but truly didn't expect to. Later that same afternoon I had a telephone call to tell me that the order had been picked, packed and readied for dispatch as a priority and that I would indeed receive it the next day. Sure enough, by 9.30am, a very friendly, helpful delivery driver dropped the parcel off.

This is the type of exceptional service that all companies should aspire to deliver. Well done My-Bathrooms, you are doing a fantastic job. (and thanks a lot, guests loved the shower)

October 27, 2014
Unprompted review
Rated 4 out of 5 stars

Very good service goods received next day

The only negative I have is the website search. I put in towel rail and it comes up with everything but. In the end I resorted to finding the product elsewhere and downloading the manufactures catalogue which enabled me to put in the manufacturers code for the item. Hence four stars. On the plus side staff were very helpful when I rang with a query. A very good service ending in next day delivery.

October 22, 2014
Unprompted review
Rated 5 out of 5 stars

Good service at the right price!

As a bathroom fitter, I needed a wet floor base in a hurry for a job I had been working on, on surfing the internet My Bathrooms stood out to me for two reasons 1st was the quality manufacturers equipment they stocked and 2nd was price! I was not disappointed on delivery either, arriving on date specified. Happy Customer. Will be using them again!

October 22, 2014
Unprompted review
Rated 5 out of 5 stars

3 'E's Excellent product excellent service excellent pricing

I researched the shower head on line
'My Bathrooms offered' free delivery and had the most competitive pricing
Their customer service was very helpful in helping me decide the suitability of the product I bought
The Crosswater showerhead fitted very easily and looks perfect I am very pleased and happy to recommend the company and the product I bought

October 16, 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Genuine Crosswater sink waste that arrived in double-quick time, and at an excellent price.

This was my first order from my-bathrooms. I would definitely use them again, and I'd recommend them unreservedly.

October 12, 2014
Unprompted review
Rated 5 out of 5 stars

super service

I had been trying to find a good adhesive for use with my "abacus" shower tray - there was too much varying and generalised information on line of exactly what to use - It was nice to see a company that sold this "bespoke" product at a reasonable price with FREE quick delivery

September 12, 2014
Unprompted review
Rated 5 out of 5 stars

Helpful and competitive

Dealing with My Bathrooms was easy. There was a glitch on the first order (caused by damage in transit) but once advised MB were apologetic and arranged immediate shipment of replacements. I'm a firm believer that after-sales service should always be the yardstick for measuring performance.

August 21, 2014
Unprompted review
Rated 1 out of 5 stars

Very poor customer service...... never again!!!!

Next day delivery not guaranteed although stated on site!!! Spoke to the Director and it was told to us the delivery will take until the following week although in stock and we should take that time or take or money back.....As blunt and as dry as that no offers to do anything about it.... its now Wednesday the following week and neither money nor goods has turned up order places the 13th August today 20th August and after numerous phone calls the Director is too busy to return the call or even a short email to rectify 1 small order...... j would recommend a NO STAR to this company where the customer service is concerned and warn against a cowboy attitude when there is a problem......

August 20, 2014
Unprompted review
my-bathrooms logo

Reply from my-bathrooms

Dear Olly
I am very sorry that you did not receive the service you expected. We did try to deliver your order but nobody was available to accept delivery. We then arranged a Saturday AM delivery but you then phoned and cancelled the order.

Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered on Saturday. Telephoned by staff at supplier on Monday. Products delivered as promised on Wednesday.

August 15, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic new bathroom

I can recommend my bathrooms to anyone wanting a new bathroom. Steve came and did a survey and Jakki designed a bathroom that was fit for a queen.
I now have the bathroom of my dreams

Thank you so much

August 2, 2014
Unprompted review
Rated 5 out of 5 stars

I'd forgotten what customer service was

Until dealing with My-bathrooms. The staff were helpful knowledgeable and nothing was too much trouble. They made some excellent suggestions and recommendations. My bathroom is now an oasis. Thank you

July 23, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

I used My Bathrooms recently and the service we received was excellent, and lived up to their promises. I would have no problem in recommending them

July 18, 2014
Unprompted review
Rated 5 out of 5 stars

A website a Septuagenarian can use!

I do have a problem with air circulation in my bathroom. I need a new shower tray, cubicle and help to avoid mould. Feel I could approach this company and get sensible answers from naive questions.

July 17, 2014
Unprompted review
my-bathrooms logo

Reply from my-bathrooms

Dear John
We are always her to help

Rated 4 out of 5 stars

No sinking feeling

Reception on arrival was excellent. and very knowledgeable member of staff ( Jacqui)
Quality of goods installed was very good with exception of drawer to sink unit that is a tiny bit out of alignment and still does not close properly without sticking - installer tried 3x to improve but still not quite right
Bauhaus Solo Vanity unit with single drawer

July 11, 2014
Unprompted review
Rated 4 out of 5 stars

First visit - will return

Slightly better sign-posting on the website to tell web buyers which branch they need to contact. After a couple of phone calls i did get through to very helpful, knowledgeable staff who dealt with my order extremely promptly.

Materials turned up UNDAMAGED and when expected.

July 8, 2014
Unprompted review

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