my-bathrooms Reviews 

127
TrustScore 3.5 out of 5

3.6

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Rated 4 out of 5 stars

Following my previously scathing reviews “Corporate Small Print “ and “Cowboys” I have to report that I received a call out of the blue about a week ago from a lovely Lady called Hannah. She apolog... See more

Rated 4 out of 5 stars

Reception on arrival was excellent. and very knowledgeable member of staff ( Jacqui) Quality of goods installed was very good with exception of drawer to sink unit that is a tiny bit out of alignm... See more

Rated 5 out of 5 stars

I purchased an Abacus Elements linear Concept Raised Tray Kit 1L - 900mm X 1800mm. This has proved an excelled raised shower floor ( so the floorboards etc are not disturbed). In my case the floor sc... See more

Rated 2 out of 5 stars

Ordered a bathroom sink tap, they failed to note that the item was not in stock. so after waiting a week I called to told it was coming from Germany, Clearly this a problem if you are working to a... See more

Company details

  1. Bathroom Remodeler

Written by the company

my-bathrooms is located in North Yorkshire with a nationwide network of installers. Our installers are industry experts who bring with them passion, professionalism and a commitment to quality. With many years of practical experience in their field, they can impart their unparalleled knowledge of the products we sell and by using our free consultation and design service they are able to advise you on how best to maximise the use of your available space to create your dream bathroom or wetroom.


Contact info

3.6

Average

TrustScore 3.5 out of 5

127 reviews

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3.6

All reviews

(127)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly & helpful staff

My purchase was not without problems, but they were quickly resolved without any sense of irritation:-
First of all, I had difficulty in using the sofware on the 'My-Bathrooms' site. My e-mail was quickly acted upon & the problem sorted.
I ordered a bath which was quickly delivered directly from the manufacturer. Unfortunately, on arrival it was found to be damaged; but a phonecall led to a replacement in a few days.
All of this was a year ago - and a lot can change in that time. However, based on my experience at that time, I feel that I got a high quality item at a very reasonable price; and the help I received from the staff could not have been better.

July 8, 2014
Unprompted review
Rated 3 out of 5 stars

Lack of communication

I was quite disappointed with the customer service at my-bathrooms. I placed an order and was told after I'd paid that there was a long lead on one of the items. I should've been told before this. Also I had a problem with a couple of the items and sent an e:mail but never received a confirmation that something was being done. I've had to chase all the way. Also not delivered at the agreed time.

July 8, 2014
Unprompted review
my-bathrooms logo

Reply from my-bathrooms

Dear Kim
I do apologist for the issues you had with our customer services. We are improving our communication with our suppliers so we can communicate in a timely manner with our customers. Unfortunately our suppliers do not always let us know about stock levels of products.
Thank you for your honest review,

Rated 5 out of 5 stars

Does what is says on the tin!

The entire process was effortless. If I had to be critical... if I could have had more accurate tracking on the delivery this would have been the cherry on the top!

June 30, 2014
Unprompted review
Rated 5 out of 5 stars

FAST DELIVERY AND COMPETATIVE PRICES

Came across this company by chance whilst revamping our bathroom. I had purchased other items from other sites but found this company to be just as well priced but their delivery was far better with goods arriving the next day. Would use again without hesitation.

October 7, 2013
Unprompted review
Rated 5 out of 5 stars

Great

This website as good to use and the items shown were very well priced and the descriptions accurate. Would thoroughly recommend you to use them

August 10, 2013
Unprompted review
Rated 5 out of 5 stars

My-Bathrooms is the one!

In my opinion a company like this one,is the kind of company that will help Britain's economy rolling. I was treated politely,with great attention to detail and prompt delivery. And to add to it all,I was happy with the goods. Great stuff!!

July 9, 2013
Unprompted review
my-bathrooms logo

Reply from my-bathrooms

Thank you for your kind comments
Lets keep "GREAT" Britain Rolling !!!

Rated 2 out of 5 stars

Poor

Ordered a bathroom sink tap, they failed to note that the item was not in stock. so after waiting a week I called to told it was coming from Germany, Clearly this a problem if you are working to a time frame.

Also the online account login doesn't work whic is frustrating if you are tryi ng to chase your order, and the reset your password does not work either ( i'm running google chrome)

May 21, 2013
Unprompted review

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