Excellent help so performance with this software hasd improved immeasurably. The only slightly negative view from my side is that because of my great age, I'm not so good at chatting. Prefer voice a... See more
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We have been using My Private Network for several years now and across all five continents. Ninety nine percent of the time it works very well and for the one percent when it hasn't, usually because o... See more
I have been using MPN AS A VPN FOR8 years and every time I had a problem it was respond to witting a working day and often within Minutes The last problem was my VPN not connecting o my laptop -... See more
I am always amazed at the level of customer service provided by my private network. Not only do you get to 'speak' with actual people but these actual people sort out your problem promptly and effici... See more
Company details
Information provided by various external sources
My Private Network is a subscription based secure, encrypted virtual private network (VPN) service with servers in 43 countries throughout the world. Wherever you are in the world, My Private Network can provide you with a safe, secure, private internet connection bypassing local internet restrictions and geographic limitations to experience the internet your way. By using our service you can avoid any local internet monitoring by your ISP or country and connect directly to any one of servers in 43 countries worldwide.
Contact info
China Overseas Building, 139 Hennessy Road, Wanchai
- support@my-private-network.co.uk
- www.my-private-network.co.uk
4.7
Excellent
362 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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LE VPN Shambles
Having got an email saying MPN was no longer trading from the first of February, I followed the connection instructions provided for the new server, LE VPN. I've had nothing but headaches over the last four hours, with having either no success in connecting to them, to having no internet connection at home until I unistalled their programme. My phone does not receive bbc video on the iplayer either. I think this compulsory changeover is going to be a disaster. Not interested in following remote instructions from someone 1000 miles away after having had trouble free service for 4 years. A shambles!
January 21, 2019
Unprompted review
Outstanding customer service
Outstanding customer service! Price is very competitive and MPN's customer service is always 10 out of 10! Highly recommend
December 6, 2018
Unprompted review
Previously had issues with lack of…
Previously had issues with lack of response but on rejoining today everything has been tremendous
Thanks myVPN
November 16, 2018
Unprompted review
I have been with this company for over…
I have been with this company for over five years and their service and attention to detail is second to none. Absolutely fantastic!
October 23, 2018
Unprompted review
Once again excellent and prompt service…
Once again excellent and prompt service from My Private Network doing what they do best with their VPN service allowing me access to geo blocked sites.
October 14, 2018
Unprompted review
Customer Support Outstanding
The support I received when having problems setting up the VPN with Kodi was absolutely first class. Being familiar with Kodi , but no expert, and not knowledgeable with some of the terminology when transferring files etc the support team were thorough, professional and extremely sympathetic. The problem turned out to be complicated but the team continued to provide support until the VPN was successfully installed and fully functional. Brilliant service from an extremely dedicated and helpful team. I would have no hesitation in recommending My Private Network. Thankyou, great service.
September 28, 2018
Unprompted review
Fantastic service
Fantastic service. Great value for money. Excellent help and advice when necessary.
September 24, 2018
Unprompted review
Had a query re download and further…
Had a query re download and further steps. Answered within 5 minutes and my problem solved
September 19, 2018
Unprompted review
Top service
Top service
I have been a subscriber for many years and this service has always been fantastic. 100% customer service too. Fab fab fab.
August 17, 2018
Unprompted review
Very quick response.
August 10, 2018
Unprompted review
Have just sent a thank you to MPN for…
Have just sent a thank you to MPN for the prompt and professional way in which they dealt with a problem I had regarding my connection to them. Sent a message, answered in under five minutes, problem sorted two minutes later. Service or what, fantastic. Always the same if you contact them, never let you down. Many thanks once again. Nigel D Bown Up a mountain in Turkey.
August 5, 2018
Unprompted review
Support was very prompt
Support was very prompt. All communication was very clear and precise. I am strictly black box with computers so I appreciated the straightforward instructions. Best of all my problem was resolved.
July 31, 2018
Unprompted review
as usual very very helpful
as usual very very helpful, nothing is a problem, and got to the bottom of the problem very quickly. What a service. Fantastic
July 30, 2018
Unprompted review
Been with MPN for years but we had…
Been with MPN for years but we had problems with our router. Contacted MPN and it turns out we were using an old VPN program. Anyway as we only use it for UK TV streaming they suggested their "My Telly" open DNS option. They took me right thru it within hours and Bingo, all OK again.
Really FAB service.
Geoff Smith + Carole Turner, Cyprus.
July 7, 2018
Unprompted review
Excellent service so far!
One or two technical issues (not necessarily due to the app) received rapid responses from the support people. So far (touch wood) we have not had any "not available in your location" from UK TV channels which was main reason for taking out subscription.
July 6, 2018
Unprompted review
My VPN say its easy to install
My VPN say its easy to install, its not, its garbage and a waist of money. When you email them all they do is send you a number and say someone will contact you in 12 hours. Then nothing, no help no easy way to install. They are a con and wont answer me when I ask for my cash back.
Don't go any where near them.
I did post this but I am totally wrong, they were fixing things in the back ground working tirelessly to fix my problems. I unreservedly apologise for what I said, I should of trusted them and waited. My VPN works very well now and I would recommend there services.
July 5, 2018
Unprompted review
Reply from My Private Network
Dear Mr Venables,
Please accept my sincere apologies for the problems you have experienced with our service.
I assure you that we have been responding to your emails in a timely manner, although it is possible that our replies are going into your spam folder. If you could add support@my-private-network.co.uk to your whitelist, it will ensure that they stay in your inbox.
I notice that around an hour after your left this review, you emailed us as follows: "I need to apologise to you as I have now changed my password and all works well, thank you.”, as a result, I believe that the issues you were experiencing have now been resolved.
If you still require a refund, please let me know and I will ensure it is provided, we have a 90 day 'no questions asked' refund policy, and will return your payment if you wish.
Also, if you have any further issues and you would like to bring them to my attention, please mark your email for my attention (Jon) and my staff will ensure they are forwarded to me.
Thank you very much for your custom these past four years.
Kind regards
Jon Gittoes
Managing Director
for My Private Network
Super customer service really helpful…
Super customer service really helpful and prompt
July 1, 2018
Unprompted review
As always excellent technical service…
As always excellent technical service on the rare occasion I have a problem.(generally my fault for not being tecnically savvy).Many thanks
June 30, 2018
Unprompted review
So far
So far, I have the very best, very fast service.
(And I've been able to seamlessly connect to UK TV content.)
So, absolutely no complaints and I am very pleased.
Happy to recommend.
June 28, 2018
Unprompted review
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