My Private Network Reviews 

362
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent help so performance with this software hasd improved immeasurably. The only slightly negative view from my side is that because of my great age, I'm not so good at chatting. Prefer voice a... See more

Rated 5 out of 5 stars

We have been using My Private Network for several years now and across all five continents. Ninety nine percent of the time it works very well and for the one percent when it hasn't, usually because o... See more

Rated 5 out of 5 stars

I have been using MPN AS A VPN FOR8 years and every time I had a problem it was respond to witting a working day and often within Minutes The last problem was my VPN not connecting o my laptop -... See more

Rated 5 out of 5 stars

I am always amazed at the level of customer service provided by my private network. Not only do you get to 'speak' with actual people but these actual people sort out your problem promptly and effici... See more

Company details

  1. VPN Service

Information provided by various external sources

My Private Network is a subscription based secure, encrypted virtual private network (VPN) service with servers in 43 countries throughout the world. Wherever you are in the world, My Private Network can provide you with a safe, secure, private internet connection bypassing local internet restrictions and geographic limitations to experience the internet your way. By using our service you can avoid any local internet monitoring by your ISP or country and connect directly to any one of servers in 43 countries worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

362 reviews

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4.7

All reviews

(362)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

MPN - impeccable service

I have been a customer of MPN since 2009 and I can recommend this company without hesitation. The service is without fault and the support services respond to any query or problem with virtually no waiting time.

November 15, 2017
Unprompted review
Rated 5 out of 5 stars

Once again

Once again - to Chris, Afdzal, and Suria and anyone else in the support staff who made my day yesterday - a big thank you. Very much appreciated. Very, very well done, team MPN!

October 26, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, never lets me down, helpful support team, respond to questions very quickly and always solve any problems I have (my problems, not MPN), straight away. Good pricing, highly recommended.

October 22, 2017
Unprompted review
Rated 5 out of 5 stars

Unrivalled Support

Had problem with failure to connect to VPN service after changes I made to installation. Support requested at 4.00 am. Within a few hours a simple, comprehensive response received. Problem then resolved within 2 minutes. Fastest support and resolution I have experienced. Excellent.

October 20, 2017
Unprompted review
Rated 5 out of 5 stars

I've already given this company 5 stars

I've already given this company 5 stars for its service on my ancient MacBook, but now have to add another 5 stars for the Android app and widget, which I've installed on my phone and tablet. Downloaded, installed, logged in, pressed Connect, and that was it - connected. First class!

October 2, 2017
Unprompted review
Rated 5 out of 5 stars

Great customer service

As well as a reliable easy-to-use product, I have also had excellent client service from MPN. I had a (small) dispute, possibly due to a misunderstanding by me (so not necessarily their fault) but it was handled promptly, efficiently and very satisfactorily. Well done - thank you.
I will continue to use you in the future.

August 28, 2017
Unprompted review
Rated 5 out of 5 stars

Great

Tried one month,found the service does what I wanted
great I paid for the annual sevice

August 28, 2017
Unprompted review
Rated 5 out of 5 stars

I have used MyVPN for several years in …

I have used MyVPN for several years in several countries on all types of OS platforms and found the system to be extremely stable in all situations.
The "after sales" and support is the best I've had from an IT supplier, it could not be better.
MyVPN website is clear, extremely user friendly and the costs of the service is lower than it's competitors, a very cost effective and efficient service, I will continue to use MyVPN as my VPN service provider and would recommend MyVPN to everyone requiring a VPN connection whether for short term or long term use.

August 8, 2017
Unprompted review
Rated 5 out of 5 stars

I Definitely would recommend this service

What a brilliant service, I would definitely recommended it!
I had several problems getting the service to work on my laptop and TV, but with the brilliant support service (a big thank you to Suria!) I was eventually up and running.
I initially tried the 3 day free trial but due to technical issues (mine!!) i was not able to connect to the service, the email support was fantastic and they got back to me within the hour....usually sooner; due to the complete lack of technical knowledge on my part i was not able to correct the problem myself, so they extended my free trial for a further 3 days and got a wonderful technician (Suria) to take over my laptop and sort my mess out.....perfect!
Needless to say i will be signing up for the VPN/MyTV package, fully confident that i will have professional support if or when i require it.

June 28, 2017
Unprompted review

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