Excellent help so performance with this software hasd improved immeasurably. The only slightly negative view from my side is that because of my great age, I'm not so good at chatting. Prefer voice a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been using My Private Network for several years now and across all five continents. Ninety nine percent of the time it works very well and for the one percent when it hasn't, usually because o... See more
I have been using MPN AS A VPN FOR8 years and every time I had a problem it was respond to witting a working day and often within Minutes The last problem was my VPN not connecting o my laptop -... See more
I am always amazed at the level of customer service provided by my private network. Not only do you get to 'speak' with actual people but these actual people sort out your problem promptly and effici... See more
Company details
Information provided by various external sources
My Private Network is a subscription based secure, encrypted virtual private network (VPN) service with servers in 43 countries throughout the world. Wherever you are in the world, My Private Network can provide you with a safe, secure, private internet connection bypassing local internet restrictions and geographic limitations to experience the internet your way. By using our service you can avoid any local internet monitoring by your ISP or country and connect directly to any one of servers in 43 countries worldwide.
Contact info
China Overseas Building, 139 Hennessy Road, Wanchai
- support@my-private-network.co.uk
- www.my-private-network.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MPN - impeccable service
I have been a customer of MPN since 2009 and I can recommend this company without hesitation. The service is without fault and the support services respond to any query or problem with virtually no waiting time.
Great vpn with excellent back up …
Great vpn with excellent back up service. Recommended terry22
Brilliant service
Brilliant service, fantastic customer service. Unbelievably cheap. Would reccomend to everyone!
Once again
Once again - to Chris, Afdzal, and Suria and anyone else in the support staff who made my day yesterday - a big thank you. Very much appreciated. Very, very well done, team MPN!
Great service
Great service, never lets me down, helpful support team, respond to questions very quickly and always solve any problems I have (my problems, not MPN), straight away. Good pricing, highly recommended.
Unrivalled Support
Had problem with failure to connect to VPN service after changes I made to installation. Support requested at 4.00 am. Within a few hours a simple, comprehensive response received. Problem then resolved within 2 minutes. Fastest support and resolution I have experienced. Excellent.
Great v.p.n.
top of the range vpn guys.
top of the range vpn guys even the free one does what i need thanks keep up the good work as soon as i got a new android phone u will be using your app too.
I've already given this company 5 stars
I've already given this company 5 stars for its service on my ancient MacBook, but now have to add another 5 stars for the Android app and widget, which I've installed on my phone and tablet. Downloaded, installed, logged in, pressed Connect, and that was it - connected. First class!
would recommend to everyone.
would recommend to everyone.
I was late (unavoidably) however they still fitted me in and took me step by step all the way.
Thank you so much
This product and service is fantastic
This product and service is fantastic, mainly cause the back office people are so responsive and helpful, truly brilliant, have no reservations recommending them
Great customer service
As well as a reliable easy-to-use product, I have also had excellent client service from MPN. I had a (small) dispute, possibly due to a misunderstanding by me (so not necessarily their fault) but it was handled promptly, efficiently and very satisfactorily. Well done - thank you.
I will continue to use you in the future.
Great
Tried one month,found the service does what I wanted
great I paid for the annual sevice
Happy Long Term Customer Here
We've been using My Private Network for a number of years now. Their VPNs are solid and customer service is second to none. Couldn't be happier.
I cannot praise your company enough
I cannot praise your company enough. Superb service with very quick responses to queries.
Best fiver I've ever spent so helpful …
Best fiver I've ever spent so helpful nothings to much trouble
I have used MyVPN for several years in …
I have used MyVPN for several years in several countries on all types of OS platforms and found the system to be extremely stable in all situations.
The "after sales" and support is the best I've had from an IT supplier, it could not be better.
MyVPN website is clear, extremely user friendly and the costs of the service is lower than it's competitors, a very cost effective and efficient service, I will continue to use MyVPN as my VPN service provider and would recommend MyVPN to everyone requiring a VPN connection whether for short term or long term use.
Great speedy service
Great speedy service, the remote service is also very good. Thanks guys!
I Definitely would recommend this service
What a brilliant service, I would definitely recommended it!
I had several problems getting the service to work on my laptop and TV, but with the brilliant support service (a big thank you to Suria!) I was eventually up and running.
I initially tried the 3 day free trial but due to technical issues (mine!!) i was not able to connect to the service, the email support was fantastic and they got back to me within the hour....usually sooner; due to the complete lack of technical knowledge on my part i was not able to correct the problem myself, so they extended my free trial for a further 3 days and got a wonderful technician (Suria) to take over my laptop and sort my mess out.....perfect!
Needless to say i will be signing up for the VPN/MyTV package, fully confident that i will have professional support if or when i require it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








