I purchased a stroller from this lovely independent shop and although the delivery was delayed (not to their fault) the owners were eager to communicate well and explain the reasons behind it. I reall... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... See more
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Baby stroller the store and especially the staff have been a blessing in supporting us through all our little ones developments. Recently, purchased an avionaut car seater, they helped store it whilst... See more
Company replied
Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 1... See more
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Company details
Written by the company
My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.
Contact info
14 Greenfield Crescent, B153AU, Birmingham, United Kingdom
- 01218246675
- info@mybabystroller.co.uk
- www.mybabystroller.co.uk
4.4
Excellent
176 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Lovely company to deal with, all my emails were responded to really quickly (thank you Richard and Laura). I got an uppa baby minu v2 ex display for an absolute steal! I was so relieved when I found a retailer actually willing to ship to Northern Ireland. Delivery only took 3days and didn’t cost that much extra. Love the pram. Would definitely buy from this company again
May 7, 2026
Unprompted review
Reply from My Baby Stroller
Hi Susan, Thanks so much for your lovely review, I hope you enjoy your stroller. Please reach out if you need anything else, Laura x
Do not order from here!
I ordered a Bugaboo Dragonfly from the website on April 9th where we were informed it would be 3-4 working days delivery! over two weeks later still no buggy. They didn’t even email us to say there was a delay or anything until we called up 24th to ask what was going on.
They told us that they couldn’t fulfill the order and they would have to outsource the buggy from another retailer. We then received the buggy but it didn’t come with the carry cot we ordered so we had to pick that up separately.
I would not recommend My baby stroller to anyone.
Terrible service
April 29, 2026
Unprompted review
Reply from My Baby Stroller
I am disappointed to read your review.
The original delivery window was 7-10 working days as stated on the product page and this was also communicated via email a few days after your order.
We contacted you with updates a few times during this window, and there was a small delay towards the end of this due to a courier issue.
This again was communicated as soon as we were made aware.
As soon as you let us know the urgency of the order, we rectified the issue to ensure that the product was resourced from elsewhere.
Delivery was then attempted the very next day, but unfortunately it was not accepted - and a subsequent attempt resulted in the parcel splitting in transit. Unfortunately, this was not in our control
I hope you can understand that we are a small business and that we do try to go above and beyond for all of our customers and it is disappointing when we read reviews like this. I understand that you were frustrated but we do not reflects us accurately.
Kind regards
Laura
Company took payment of £200 for a car…
Company took payment of £200 for a car seat saying they had the item in stock but didn’t send it in 7-10 days and ghosted emails and calls when we chased it, not returning messages. No response to requests for a refund and no updates on despatch.
April 21, 2026
Unprompted review
Reply from My Baby Stroller
Hi Ben,
I am disappointed to read your review, occasionally some deliveries are delayed outside of our control.
The delivery window for this was 7-10 working days and this was communicated. Any updates that were communicated after this were done so in the belief this was still the case.
Some "in stock" items are held within the manufacturer warehouse, and shipped directly, such as this one. The car seat was delivered 4 days over the delivery window and you were also compensated with a £50 free gift for this inconvenience.
Any "ghosting" was not intentional - whilst responses may not always immediate, updates were provided throughout, and we always do our best to keep customers informed.
I hope you can understand we are a small business and we treat all our customers with the upmost concern and urgency.
Kind regards, Laura
It was a lovely experience
It was a lovely experience. The staff are extremely pleasant and welcoming. The prices are very good also, cheaper than most retail prices. Would recommend to anyone looking for strollers and other things that come with it!
April 4, 2026
Unprompted review
Helpful and kind team!
The team was so helpful! They gave me great recommendations and sensible advice via chat and helped me pick the best pram for my family!
March 18, 2026
Unprompted review
Brilliant troubleshooting when we had…
Brilliant troubleshooting when we had an issue. Quick and easy delivery. Great customer service. Would definitely buy from them again.
February 20, 2026
Would highly recommend
Excellent price and service. Delivery was 6 days from ordering.
February 25, 2026
Delivery nearly a week late
February 24, 2026
Reply from My Baby Stroller
Hi, apologies for the delay in your order being a couple of days over the delivery window, there was an issue in the courier depot, which was annoyingly out of our hands. We did update you every time we had information. We will pass on your comments and let the couriers know about the delay. Thank you for your order.
thank you you have been helpful
thank you you have been helpful, kind band nice product
February 16, 2026
Lovely business run by lovely people
Second time we’ve had car seats from Mybabystroller. Always an excellent service and everyone is so helpful and lovely. The first time we brought our son in his infant carrier in search of a new car seat and we were actually told we don’t need one yet. Which I thought was really nice as you don’t get many people running a business letting you leave without spending something.
I knew then I was coming back when it was time for a new seat and we’ve just had our second Avionaut Stardust from this place delivered today. From coming into th store to having it delivered there has always been clear communication so thank you so much to you all!x
February 18, 2026
Unprompted review
Reply from My Baby Stroller
Thank you, always happy to help !
One of the cutest baby shop I ever…
One of the cutest baby shop I ever visited. People at the shop are so friendly and patient enough to explain the products and their pros and cons. Highly recommended.
January 29, 2026
Reply from My Baby Stroller
Thank you !
Great Shop
It’s a great local business. The prices are competitive with the big shops, but we got a much better service ordering all of our big purchases from here.
January 8, 2026
Reply from My Baby Stroller
Thank you !
Exceptional customer service.
Read the delivery times to align expectations. Great price, in fact the best price by some way. Perfect product and customer service team were exceptional.
December 16, 2025
Reply from My Baby Stroller
Thank you !
What an amazing business!!
So glad we purchased a pram from this little company for our daughter’s baby. I cannot fault their brilliant customer service. They were so helpful with advice and kept us updated and informed during the entire process from order to delivery. Would like to highly recommend them.
December 3, 2025
Reply from My Baby Stroller
Thank you !
Goods showing in stock but not available
Placed order Friday 12 Dec. Item was showing as in stock on website and really needed it early the following week. After hearing nothing and chasing the goods heard back late (around 10.30pm) on Tuesday 16 Dec saying the goods showing as in stock on their website actually wasn’t available and my order has now been cancelled. Very poor service and disappointing
December 17, 2025
Unprompted review
Reply from My Baby Stroller
Hi, apologise for the service you received. There was discrepancy in the inventory and the carrier was out of stock with us. This does happen occasionally during the very busy Black Friday and Christmas period. We are a family busy business and don't have the same tech and speed as the larger companies to update during the busy Black Friday period. We made contact as soon as we found out and apologised. We will look into making sure this does not happen again
Many thanks
10/10
Fantastic service from start to finish.
Easy to use website with a welcomed discount code for new customers.
Great customer service also; Laura was brilliant! Dealt with all enquiries promptly and resolved a delivery issue within 24 hours!
Will definitely be using their service again.
November 28, 2025
Reply from My Baby Stroller
Thank you !
An amazing little store…
Baby stroller the store and especially the staff have been a blessing in supporting us through all our little ones developments. Recently, purchased an avionaut car seater, they helped store it whilst I was busy at work and held it for us and kindly supported my wife in putting it in the car! A real gem of a store!
November 28, 2025
Reply from My Baby Stroller
Thank you !
Amazing customer service
Amazing customer service. Very helpful and great undamaged products
November 19, 2025
Unprompted review
Reply from My Baby Stroller
Thank you !
Great communication when there was an…
Great communication when there was an issue with my delivery. Quick delivery too.
October 31, 2025
Reply from My Baby Stroller
Thank you !
Reply from My Baby Stroller
Hi, I'm sorry to see your review. I have looked in to your order and it looks like Yodel had an error with the post code, which caused a couple of days to be added on to your delivery. The product was still delivered with in the delivery window
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