My Baby Stroller  Reviews 

187
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptionally helpful advice when choosing various baby products and strollers. People also mention that deliveries are often remarkably fast, while the overall shopping process remains completely smooth and hassle-free. Consumers consistently appreciate the brilliant customer service and the highly personalized support received throughout all of their major purchases. However, some customers also noted issues involving unexpected delivery delays and stock availability. Reviewers occasionally experienced longer waiting times, delayed shipments, and noticeable communication challenges during the purchasing process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well items move and their overall... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and welcoming during their visits. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipping is often quick, easy, and... See more

Customer service

Customers consistently note positive experiences with customer_service, describing the team as brilliant,... See more

Service

Customers had positive experiences with service, consistently noting that staff members offer helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 1... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. The team gave really helpful advice on which car seat would be best for our needs and offered a genuinely personal service that you just don't get from larger reta... See more

Company replied

Rated 5 out of 5 stars

A wonderful bespoke shop offering everything you could want and need for a new baby and up to 6/7 years of age. The staff were so knowledgeable and helpful on my recent visit to the shop, in helping... See more

Company replied


Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(187)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely business run by lovely people

Second time we’ve had car seats from Mybabystroller. Always an excellent service and everyone is so helpful and lovely. The first time we brought our son in his infant carrier in search of a new car seat and we were actually told we don’t need one yet. Which I thought was really nice as you don’t get many people running a business letting you leave without spending something.
I knew then I was coming back when it was time for a new seat and we’ve just had our second Avionaut Stardust from this place delivered today. From coming into th store to having it delivered there has always been clear communication so thank you so much to you all!x

February 18, 2026
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you, always happy to help !

Rated 5 out of 5 stars

One of the cutest baby shop I ever…

One of the cutest baby shop I ever visited. People at the shop are so friendly and patient enough to explain the products and their pros and cons. Highly recommended.

January 29, 2026
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Great Shop

It’s a great local business. The prices are competitive with the big shops, but we got a much better service ordering all of our big purchases from here.

January 8, 2026
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Exceptional customer service.

Read the delivery times to align expectations. Great price, in fact the best price by some way. Perfect product and customer service team were exceptional.

December 16, 2025
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

What an amazing business!!

So glad we purchased a pram from this little company for our daughter’s baby. I cannot fault their brilliant customer service. They were so helpful with advice and kept us updated and informed during the entire process from order to delivery. Would like to highly recommend them.

December 3, 2025
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 1 out of 5 stars

Goods showing in stock but not available

Placed order Friday 12 Dec. Item was showing as in stock on website and really needed it early the following week. After hearing nothing and chasing the goods heard back late (around 10.30pm) on Tuesday 16 Dec saying the goods showing as in stock on their website actually wasn’t available and my order has now been cancelled. Very poor service and disappointing

December 17, 2025
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Hi, apologise for the service you received. There was discrepancy in the inventory and the carrier was out of stock with us. This does happen occasionally during the very busy Black Friday and Christmas period. We are a family busy business and don't have the same tech and speed as the larger companies to update during the busy Black Friday period. We made contact as soon as we found out and apologised. We will look into making sure this does not happen again

Many thanks

Rated 5 out of 5 stars

10/10

Fantastic service from start to finish.
Easy to use website with a welcomed discount code for new customers.
Great customer service also; Laura was brilliant! Dealt with all enquiries promptly and resolved a delivery issue within 24 hours!
Will definitely be using their service again.

November 28, 2025
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

An amazing little store…

Baby stroller the store and especially the staff have been a blessing in supporting us through all our little ones developments. Recently, purchased an avionaut car seater, they helped store it whilst I was busy at work and held it for us and kindly supported my wife in putting it in the car! A real gem of a store!

November 28, 2025
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Reply from My Baby Stroller

Thank you !

Rated 1 out of 5 stars

My experience was awful

My experience was awful

October 23, 2025
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Reply from My Baby Stroller

Hi, I'm sorry to see your review. I have looked in to your order and it looks like Yodel had an error with the post code, which caused a couple of days to be added on to your delivery. The product was still delivered with in the delivery window

Rated 5 out of 5 stars

Best baby shop around!!

Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, helped us compare options & made sure we found the right fit for our needs. It really made our decision feel easy and enjoyable.

The customer service was excellent from start to finish — friendly, knowledgeable, and genuinely caring. We couldn’t be happier with our purchase and will definitely be returning for future baby essentials. Highly recommend to any new parents.

We even recommend our family who also experienced the same level of service!

Thank you guys!!!

November 1, 2025
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you for such kind words!

Rated 5 out of 5 stars

Our go to place!

Always very helpful. Brought our Cybex Balios from them, which has been fantastic for our baby.

My Baby Stroller is now our go to place for bigger purchases, as can always rely on them for the right advice.

All the team are a delight & knowledgable.

October 31, 2025
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you!

Rated 4 out of 5 stars

Bugaboo butterfly …

I purchased a stroller from this lovely independent shop and although the delivery was delayed (not to their fault) the owners were eager to communicate well and explain the reasons behind it. I really appreciated being updated on the purchase despite the waiting time. Thank you for the little gifts too!

September 29, 2025
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you, I'm glad the couriers got the delivery sorted out

Rated 5 out of 5 stars

Great service

Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 10pm!) I received an email to state they have managed to expedite the shipping and it will be delivered the following day. We were shocked to see it arrive by 9am the following morning. We really appreciate the agent expediting this as I ended up giving birth earlier than expected too. Product is as described and how we wanted it. Thank you!

August 20, 2025
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Reply from My Baby Stroller

Thank you! We always work late :)

Rated 5 out of 5 stars

Great service!

Excellent communication and delivered within 10 days. Richard and Laura were super helpful and made a very stressful period a bit better. Thank you.

August 28, 2025
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Staff were extremely helpful with…

Staff were extremely helpful with answering questions about the pram I was interested in. Any questions they couldnt answer they went away, found out and called me back promptly.
The gentleman who delivered my pram called me to let me knowhe could deliver it personally so could get it sooner!
Excellent in all aspects!

August 6, 2025
My Baby Stroller  logo

Reply from My Baby Stroller

Happy to help, thank you !

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