My Baby Stroller  Reviews 

187
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptionally helpful advice when choosing various baby products and strollers. People also mention that deliveries are often remarkably fast, while the overall shopping process remains completely smooth and hassle-free. Consumers consistently appreciate the brilliant customer service and the highly personalized support received throughout all of their major purchases. However, some customers also noted issues involving unexpected delivery delays and stock availability. Reviewers occasionally experienced longer waiting times, delayed shipments, and noticeable communication challenges during the purchasing process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well items move and their overall... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and welcoming during their visits. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipping is often quick, easy, and... See more

Customer service

Customers consistently note positive experiences with customer_service, describing the team as brilliant,... See more

Service

Customers had positive experiences with service, consistently noting that staff members offer helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 1... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. The team gave really helpful advice on which car seat would be best for our needs and offered a genuinely personal service that you just don't get from larger reta... See more

Company replied

Rated 5 out of 5 stars

A wonderful bespoke shop offering everything you could want and need for a new baby and up to 6/7 years of age. The staff were so knowledgeable and helpful on my recent visit to the shop, in helping... See more

Company replied


Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(187)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic independent business

Fantastic independent business. Beautiful shop. Staff very helpful in helping me find the right car seat for the isofix base we already had. Also ordered me in a replacement mattress for our cot on request. Gave me an excellent price on a sling too! Would highly recommend and will be shopping there again!

February 27, 2025
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Great

Great product, price and communication. Would definitely recommend and will be using again.

January 30, 2025
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Penny was amazing

Penny was amazing! So helpful and full of knowledge. She made buying our pushchair a lovely experience. We will definitely be going back for our other baby products and recommending to family and friends.

February 6, 2025
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We urgently required a pram due to unplanned hospital discharge. This company sent me email videos of pram required and even opened on a usual closure day before Christmas. Outstanding service, they even sent gift for baby. Cannot recommend more, excellent quality pram too

December 23, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you! Happy to help, hope all is well with the little one.

Rated 5 out of 5 stars

Great shopping experience

We had great communication with the team at my baby stroller from booking our appointment to the actual appointment and delivery of our items, the team were really knowledgeable about all of the products and helped us to choose the right products for us, they were willing to make a deal with us as we went on a offers weekend and were so friendly throughout we have now received our products and are really happy with the quality, they also have loads of different toys and anything you’d need for your baby we’d definitely shop with them again, thank you, highly recommend!

December 3, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you, happy to help.

Rated 5 out of 5 stars

Great service and product

I had very good service from My Baby Stroller. I had used the shop before and like the friendly and helpful atmosphere. My 2 year old granddaughter had grown out of her baby car seat in my car. I was looking for a toddler car seat similar to the one in her parents’ car. I found the range of choice online confusing so it was helpful to get the advice at My Baby Stroller. The seat I chose was on offer - Black Friday deal. I had great personal service from Richard at the shop with my old car seat removed and the new seat fitted. It’s a really good car seat and my granddaughter finds it safe and comfortable. I would recommend this shop for buying children’s products.

December 2, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Great service

Ordered a baby jogger raincover. Arrived before estimated date. Excellent communication from store as it was being dispatched directly from the supplier, which meant they didn't have a tracking number at time of dispatch. Would definitely purchase from here again.

November 26, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

I am a first time mum and overwhelmed…

I am a first time mum and overwhelmed with all the baby things out there. I saw My Baby Stroller on instagram and immediately went to their website. I was really interested on what they have. Me and my husband went to their shop and ended up buying our pram there. They were really helpful and patient with us letting us try couple of prams to have a feel of it. On top of that I got some discount too. I have recommended this shop to my colleagues as well.

December 3, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Lovely experience

Lovely experience, very helpful and friendly people to help us understand the range of products available. We felt very informed to choose the right pram. This store in very unique and focusses on having products that have the best benefits for the baby. We look forward to returning in the future.

November 30, 2024
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 2 out of 5 stars

Poor communication

Very poor communication on an online order. Lots of chasing required and took 3 weeks despite website saying 3-6 working days delivery and 2 in stock.

Was made aware 7 days after ordering that there was a delay supplier-side, but then poor communication from that point onwards.

They sent next day delivery when the product arrived with My Baby Stroller, which was ok but also meant we had less than 24 hours notice to rearrange our days to be home for the large delivery of a travel system.

Product itself is great.

November 7, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Hi Carly, I'm sorry you felt the service needed improvement and have taken this on board for future customer experiences.

Not all in stock items are shipped directly from our shop, some are held in stock with the brands and shipped, via us, to order.

I do try and give regular updates, but had a bit of a unique situation with your purchase as Inglesina had been bought by a new UK distributor and this announcement had only been made a few days prior to your purchase which meant that delivery times were significantly affected. I wasn't sure initially, but you were contacted within the original delivery window as soon as we had more knowledge of the delivery times. I appreciate you wanted more communication about this and earlier.

I know the situation was not ideal for you and we were running blind with the incoming delivery but wanted to get it shipped to you before the weekend when it did land at store, so you didn't have to wait into the next week.

Thank you for leaving this feedback, and I hope that you love the Inglesina travel system as much as we do and good luck on your exciting new chapter.

Many thanks,
Laura

Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my pram from my baby stroller. The staff were very friendly and offer a very personalised service. They are also very knowledgeable and able to give great support and advice.

September 19, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 2 out of 5 stars

Customer service is rubbish

Customer service is rubbish. They dont respond to emails or phone messages.

September 24, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Hi Sarah, I'm sorry that you have not been updated about your raincover. We have been waiting for your response regarding your issue. Please do check spam as sometimes emails pop into that folder.

We offer a very personal customer service at My Baby Stroller and I'm sorry that you feel you have not experienced it this time. Admin have reached out to you again.

Rated 5 out of 5 stars

The staff are incredible

The staff are incredible (particularly Laura) and went above and beyond during the purchase of my travel system. There was a minor issue with a mix up with the delivery company. One member of staff at MBS answered the phone and answered my query when she really should have been packing up and going home, and another sent me an email when she had just got back from holidays to reassure me my items had been sent out by them and would be with me the following day. Honestly rarely had better customer service from any company.

September 20, 2024
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you very much!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look