Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 1... See more
Company replied
Great service from start to finish. The team gave really helpful advice on which car seat would be best for our needs and offered a genuinely personal service that you just don't get from larger reta... See more
Company replied
A wonderful bespoke shop offering everything you could want and need for a new baby and up to 6/7 years of age. The staff were so knowledgeable and helpful on my recent visit to the shop, in helping... See more
Company replied
Company details
Written by the company
My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.
Contact info
14 Greenfield Crescent, B153AU, Birmingham, United Kingdom
- 01218246675
- info@mybabystroller.co.uk
- www.mybabystroller.co.uk
4.5
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Above and beyond!
Brilliant communication, kept up to date every couple days on my order. Went above and beyond to locate the pram I wanted. Thanks so much!
July 21, 2025
Reply from My Baby Stroller
Thank you !
I order a chair for a baby
I order a chair for a baby, that had to be returned for replacement. Company dealt with this in professional manner and quickly. Got my replacement soon afterwards. Very happy now. Always responded fast to emails and solved the issue. Recommend !
August 1, 2025
Unprompted review
Reply from My Baby Stroller
Thank you !
Reply from My Baby Stroller
Thank you !
Reply from My Baby Stroller
Thank you !
Will always buy from here
My first time ordering from this place, made me more comfortable doing so after seeing all the positive reviews and reasonable prices. They always have more stock than other places! The buggy arrived safely, at the estimated delivery time.
June 25, 2025
Reply from My Baby Stroller
Thank you !
Lovely to support a family business
Lovely to support a family business! Friendly & helpful people. Will help you find the perfect gift ❤️
July 5, 2025
Unprompted review
Reply from My Baby Stroller
Thank you !
Lovely staff who gave great…
Lovely staff who gave great recommendations. And amazing niche gifts!
July 5, 2025
Unprompted review
Reply from My Baby Stroller
Thank you !
Very good service
Very good service. They emailed me to keep me informed throughout the process and delivery. Very pleased with the packaging and the product.
June 5, 2025
Reply from My Baby Stroller
Thank you !
Reply from My Baby Stroller
Thank you !
The Company were great to communicate…
The Company were great to communicate with, both before and after the sale. They offered a really good price and proactively kept me updated regarding the delivery of my order. It was nice to feel like there are still companies that offer a personal service out there!
June 3, 2025
Reply from My Baby Stroller
Thank you !
Lovely local family business
Lovely local family business - really welcoming and knowledgable especially to us as first time parents. Great product, smooth delivery, 10/10
May 26, 2025
Reply from My Baby Stroller
Thank you!
Brilliant customer service and…
Brilliant customer service and communication. We had a delay on our order which wasn't the shops fault and Laura kept us updated throughout the whole process.
Thanks!
April 29, 2025
Reply from My Baby Stroller
Thank you!
Highly recommend.
Staff were very helpful and friendly.
Very cooperative in exploring options and even considering price match.
They were very easily contactable.
The product was conveniently delivered to our house.
We haven’t used the product yet so unable to comment on the quality of it.
April 25, 2025
Reply from My Baby Stroller
Thank you!
Disappointing experience
I phoned to enquire about delivery lead times for a car seat and was promised a call back.
Not only did I not receive a call, but the car seat I was looking at then became more expensive on the website and was suddenly marked ‘out of stock.’
Very curious.
Good thing I didn’t buy the car seat, if it isn’t really in stock…? At best, they don’t call people back when they say they will. At worst, they don’t keep their website updated and/or have supply chain issues.
Disappointing, as I wanted to support a local, independent business.
May 1, 2025
Unprompted review
Reply from My Baby Stroller
Hi, thank you for your feedback. The item you enquired about had been discontinued and was still showing on our website. We are just a small team and on this occasion we had missed this update.
Thank you for noticing that this was displayed wrongly, it has now been rectified and we will take your feedback on board to prevent this happening again.
I'm sorry we didn't get back to you straight away, but we always get back to enquiries within 24hrs, however you left this review a couple of hours after you called.
My experience has been over al very…
My experience has been over al very satisfying. There was a slight miscommunication on the website which was revolved very quickly through chat. Richard was delightful and helpful! Highly recommended. Great prices and customer service!
March 20, 2025
Reply from My Baby Stroller
Thank you !
Really lovely shop
Really lovely shop, great customer service and fantastic selection. Bought my pushchair from here and the knowledge and experience really helped make my decision the right one. Thank you.
February 27, 2025
Reply from My Baby Stroller
Thank you !
Excellent local business
Excellent local business with lots of knowledge and experience. Really happy with my purchase as is my little one.
March 2, 2025
Reply from My Baby Stroller
Thank you !
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