My Baby Stroller  Reviews 

187
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptionally helpful advice when choosing various baby products and strollers. People also mention that deliveries are often remarkably fast, while the overall shopping process remains completely smooth and hassle-free. Consumers consistently appreciate the brilliant customer service and the highly personalized support received throughout all of their major purchases. However, some customers also noted issues involving unexpected delivery delays and stock availability. Reviewers occasionally experienced longer waiting times, delayed shipments, and noticeable communication challenges during the purchasing process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well items move and their overall... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and welcoming during their visits. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipping is often quick, easy, and... See more

Customer service

Customers consistently note positive experiences with customer_service, describing the team as brilliant,... See more

Service

Customers had positive experiences with service, consistently noting that staff members offer helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 1... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. The team gave really helpful advice on which car seat would be best for our needs and offered a genuinely personal service that you just don't get from larger reta... See more

Company replied

Rated 5 out of 5 stars

A wonderful bespoke shop offering everything you could want and need for a new baby and up to 6/7 years of age. The staff were so knowledgeable and helpful on my recent visit to the shop, in helping... See more

Company replied


Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(187)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely experience

Lovely family run business - they showed us the different strollers and gave us a discount as well.. we managed to drive up our car to the front to make sure the stroller fit our boot before we bought it… purchase and pick up of the stroller was easy. We also bought some accessories for a discount too… all in all very happy customer!

August 12, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you, happy to help

Rated 5 out of 5 stars

Great customer comm's

Greatly appreciate the advice, checking and communication (including callbacks!) when purchasing a pram - all done over the phone.

July 20, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Great company

Great communication, great store. I unfortunately had to return the product I bought for personal reasons, however, they’re so friendly and helpful! Will definitely be buying more from them!

July 17, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable about the different buggies available. We purchased the recommended buggy based on our criteria and it has turned out to be very good! Would recommend :-)

May 24, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

So glad you like the stroller, happy to of helped Thank you :)

Rated 5 out of 5 stars

Lovely experience

I've had a lovely experience with My Baby Stroller. I've been scammed online before while buying a buggy online. But these guys were answering my messages out of "working hours", send reassurance that the buggy will be send the next day. I've had a lovely experience and would definitely recommend them as a reliable and trusted service..
Many thanks
Another happy customer

May 25, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you for a lovely review, glad we could help :)

Rated 5 out of 5 stars

Such helpful advice in shop

Such helpful advice in shop, lovely lady who helped and let us try out a lot of the strollers. Personal delivery too which was great. Thanks will recommend.

May 17, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you, glad we could help !

Rated 5 out of 5 stars

Great service

Great service, kept me informed of every stage of the order and the delivery was quick. Would recommend!

May 17, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

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