My Baby Stroller  Reviews 

187
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptionally helpful advice when choosing various baby products and strollers. People also mention that deliveries are often remarkably fast, while the overall shopping process remains completely smooth and hassle-free. Consumers consistently appreciate the brilliant customer service and the highly personalized support received throughout all of their major purchases. However, some customers also noted issues involving unexpected delivery delays and stock availability. Reviewers occasionally experienced longer waiting times, delayed shipments, and noticeable communication challenges during the purchasing process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well items move and their overall... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and welcoming during their visits. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipping is often quick, easy, and... See more

Customer service

Customers consistently note positive experiences with customer_service, describing the team as brilliant,... See more

Service

Customers had positive experiences with service, consistently noting that staff members offer helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 1... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. The team gave really helpful advice on which car seat would be best for our needs and offered a genuinely personal service that you just don't get from larger reta... See more

Company replied

Rated 5 out of 5 stars

A wonderful bespoke shop offering everything you could want and need for a new baby and up to 6/7 years of age. The staff were so knowledgeable and helpful on my recent visit to the shop, in helping... See more

Company replied


Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(187)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitively priced and fast delivery!

It was easy to order. This website was also offering the lowest price online at the time of looking. Speedy and free delivery was a bonus! The item arrived in perfect condition. Couldn’t be happier with my investment purchase

April 17, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you, happy to help !

Rated 5 out of 5 stars

Great communication throughout

Great communication throughout. The stroller arrived within the time frame specified. Very happy and would highly recommend.

April 16, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you ! :)

Rated 5 out of 5 stars

Amazing stroller

Amazing stroller, my toddler loves it, very light and compact, highly recommended

April 4, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Glad you love it! :)

Rated 5 out of 5 stars

Richard was so helpful!

Richard was so helpful, he was very informative about the stroller I wanted and he told me what to look out for even if I wanted to search for alternatives. He was not at all pushy to sell, he had my best interests at heart and He was very quick with his responses via email. Very pleasant to work with and He gave a great deal!

April 4, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you ! :)

Rated 5 out of 5 stars

Got the icandy peach 7

Got the icandy peach 7, amazing service, fast response and delivery will definitely be shopping here again. Thank you.

April 4, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you ! :)

Rated 5 out of 5 stars

Amazing

Great service im so happy I purchased the i candy duo in khaki

March 24, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 5 out of 5 stars

The best experience I've had ordering…

The best experience I've had ordering online. Told the team I had a deadline for getting the order to me and they responded to me quickly, sent out as soon as they could and updated me throughout the process from ordering, to dispatch and let me know when I'd expect my delivery too. Lovely team, so friendly and helpful. Thank you so much!!! So happy with my product too - best price on the internet as well.

April 8, 2023
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !, glad you enjoy the Yo-Yo :)

Rated 5 out of 5 stars

Love Our New YoYo

Love Our New YoYo.
This is the perfect stroller for mums on the go I had bigger pram but I needed one that was more practical as me and my little man are on the go.
Highly recommend My Baby Stroller Great Sellers and let me no every step of the way. Thank you so much

April 6, 2023
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you ! :)

Rated 5 out of 5 stars

Amazing got my yo-yo stroller here

Amazing got my yo-yo stroller here, every where else is out of stock kept me updated and it was packaged perfectly can’t recommend enough Thank you x

April 6, 2023
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you :)

Rated 5 out of 5 stars

Love love love my yo-yo

Love love love my yo-yo, I had a bigger pram before and it just wasn’t practical. So easy to lift pram up and down the stairs, even without folding. Very light weight and baby loves it! Wish I had bought this as my first pram

March 15, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

So happy you love it! :)

Rated 5 out of 5 stars

Great experience with this company!

Great experience with this company!
I was kept updated through emails about when my order would be delivered. Was delivered in the time frame and all was great.
Wouldn’t hesitate to use again. They had a good selection of stock unlike some other retailers who were giving later delivery leads.

March 6, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you! :)

Rated 5 out of 5 stars

fast delivery

I received my stroller after purchased a week. It was a fast delivery than I expected! Nice

February 22, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you ! :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look