My Baby Stroller  Reviews 

187
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptionally helpful advice when choosing various baby products and strollers. People also mention that deliveries are often remarkably fast, while the overall shopping process remains completely smooth and hassle-free. Consumers consistently appreciate the brilliant customer service and the highly personalized support received throughout all of their major purchases. However, some customers also noted issues involving unexpected delivery delays and stock availability. Reviewers occasionally experienced longer waiting times, delayed shipments, and noticeable communication challenges during the purchasing process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well items move and their overall... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and welcoming during their visits. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipping is often quick, easy, and... See more

Customer service

Customers consistently note positive experiences with customer_service, describing the team as brilliant,... See more

Service

Customers had positive experiences with service, consistently noting that staff members offer helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 1... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. The team gave really helpful advice on which car seat would be best for our needs and offered a genuinely personal service that you just don't get from larger reta... See more

Company replied

Rated 5 out of 5 stars

A wonderful bespoke shop offering everything you could want and need for a new baby and up to 6/7 years of age. The staff were so knowledgeable and helpful on my recent visit to the shop, in helping... See more

Company replied


Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(187)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Really helpful staff. I needed to check on the progress of my order and was dealt with very promptly with a follow up email on the dispatch information. Delighted when it arrived exactly when promised would definitely recommend

February 26, 2023
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you ! :)

Rated 5 out of 5 stars

Im soo pleased and happy with the…

Im soo pleased and happy with the service they gave me and my family. They care, listen, they are proactive and put in a lot of hard work for their customers. I will always look to purchase items from here moving forward, whether it's my children, family or friends. Thank you I love our new yoyo connect and its just what i needed for traveling often.

February 18, 2023
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you! Glad we could help

Rated 5 out of 5 stars

Great experience

I was skeptical at first but after reading the reviews I thought why not and I was not disappointed. I’m travelling with a 4 month old in 2 weeks time and for a long time I’ve been searching for a travel pram. I already have the doona and joie but wanted something lightweight and settled for a YOYO. Did some research and My Baby Stroller came up. After I made the purchase I was updated throughout the entire process, I wasn’t worried about delivery day/time as I got regular updates via email and text.

Very pleased over all, I'm happy with my purchase and would definitely recommend. I’ll be back to purchase a cot soon - thanks!

February 16, 2023
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you! Happy to help

Rated 5 out of 5 stars

Great service

Great service! Delivery was on time within the 5 to 6 days time frame. Customer service support was great as well! I have messaged them to ask if there's any updates on Delivery and they responded straight away.

January 30, 2023
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you ! :)

Rated 5 out of 5 stars

We bought a cot from baby stroller and…

We bought a cot from baby stroller and the website was easy to use. The cot was delivered quickly and we were kept up to date as to when it was dispatched and would be delivered.

January 15, 2023
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 1 out of 5 stars

Item was faulty I’ve returned it but no…

Item was faulty I’ve returned it but no confirmation or refund

December 28, 2022
My Baby Stroller  logo

Reply from My Baby Stroller

Hi, your item was taken back to the manufacturer to find the fault and issue. Once they confirmed the issue you were refunded asap. Communication was between yourself and the manufacturer, not us on this occasion. I apologise that they did not get back to you sooner. Since you wrote this, you have been contacted and everything has been sorted out.

Rated 5 out of 5 stars

Simply brilliant!

Simply brilliant!

Communication was great throughout, as was every other aspect of customer service.
Couldn't recommend enough.

We had a tailor made bundle to suit our needs and ended up going with a brand for a travel system we hadn't even considered before going into the shop. The team are extremely knowledgeable and friendly. Other shops I've been in have felt very pushy. This shop is on a lovely street, beautifully presented with some genuinely lovely people working in it.
I wouldn't hesitate to return if we need anything else.

December 21, 2022
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you very much for such kind words. We are really happy that you got everything you needed and a great experience .

Rated 5 out of 5 stars

Best pram shop i have found

Best pram shop i have found, so much choice and very helpful. They stock all good quality products. Customer service is just brilliant, so helpful.

November 4, 2022
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 4 out of 5 stars

Great experience buying from them

Great experience buying from them. They were knowledgeable about baby products and guided us in our purchase. Some delays delivery but noting major.

November 30, 2022
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you !

Rated 4 out of 5 stars

Good online store

Well priced products, an option to use Klarna and spread the cost of purchase. Had a hiccup with delivery but received all items in the end.

September 28, 2022
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you :)

Rated 5 out of 5 stars

Positive experience.

Positive experience.. Found them to be very helpful and friendly. Would recommend them and would definitely purchase more items from them.

October 20, 2022
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you :)

Rated 5 out of 5 stars

Staff is very helpful

The staff is helpful. The store has a wide selection of furniture, strollers, clothes, and other things for babies and kids.

May 5, 2022
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you! :)

Rated 5 out of 5 stars

Lovely experience start to finish

Lovely experience start to finish! I had a few questions and got prompt responses from the store, as well as personalised dispatch updates. The Didofy Aster 2 pushchair arrived quickly and was exactly what we needed. Thank you Laura and team!

August 22, 2022
My Baby Stroller  logo

Reply from My Baby Stroller

Hi, thank you so much for your lovely review, it really means a lot to us. I hope you enjoy your new pram :).
Thanks, Laura

Rated 4 out of 5 stars

communication good

communication good. Had to chase as the raincover wasnt present with product, was dealt with good.

August 11, 2022
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you for the review :)

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