My Baby Stroller  Reviews 

187
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing exceptionally helpful advice when choosing various baby products and strollers. People also mention that deliveries are often remarkably fast, while the overall shopping process remains completely smooth and hassle-free. Consumers consistently appreciate the brilliant customer service and the highly personalized support received throughout all of their major purchases. However, some customers also noted issues involving unexpected delivery delays and stock availability. Reviewers occasionally experienced longer waiting times, delayed shipments, and noticeable communication challenges during the purchasing process.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting how well items move and their overall... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and welcoming during their visits. Reviewers... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that shipping is often quick, easy, and... See more

Customer service

Customers consistently note positive experiences with customer_service, describing the team as brilliant,... See more

Service

Customers had positive experiences with service, consistently noting that staff members offer helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down this shop beats all the high end retailers! The team were incredibly helpful and patient while we chose our pushchair and car seat. They took the time to explain all the features, he... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Messaged on the chat via the website regarding when it will be dispatched, to which agent responded with the timeframe stated on the website which was fine. Later that night (around 1... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. The team gave really helpful advice on which car seat would be best for our needs and offered a genuinely personal service that you just don't get from larger reta... See more

Company replied

Rated 5 out of 5 stars

A wonderful bespoke shop offering everything you could want and need for a new baby and up to 6/7 years of age. The staff were so knowledgeable and helpful on my recent visit to the shop, in helping... See more

Company replied


Company details

  1. Baby Store
  2. Baby Clothing Store

Written by the company

My Baby Stroller is a family run, Birmingham based business. selling prams, pushchairs, strollers, travel systems, double strollers, nursery furniture, clothes, toys and much more. We want to make shopping for baby products easier. Becoming a parent can be overwhelming, with so many options available, it can be hard to know what you need and you can end up spending too much money on the wrong things. Having recently welcomed a new addition to our own family, we felt that there wasn’t enough support in purchasing decisions and often felt like we were in the dark, spending too much money and wasting time scrolling through online shopping pages. Information that’s available to new or soon to be parents is so vast and confusing it can be difficult to know what to do. Our mission is to provide a place to purchase the essential baby products with your eyes open. Beyond that, we want to bring the community together and support new parents through one of the craziest times of their lives.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(187)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely helpful & positive experience!

I had purchased a stroller from another company in November. We recently decided to try and transition our little girl into the extendable seat to find out that the good was missing, essentially causing a wasted pram. I contacted the company and they told me that they couldn't help me as it had been too long and they needed to get one made by hand.. Followed by a very unreasonable qoute and a time line of 4 weeks.

I contacted Laura to see if she could help and it turns out she could help me with no bother and sent me out a hood almost immediately. I couldn't believe it!

We fully recommend this company and wish we bought our pram with them in the first place, if we ever need a second pram we will definitely be purchasing it from here!

Thank you!

July 10, 2022
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you for the review, I'm glad we were able to help you out with your issue, always happy to help out :)

Rated 5 out of 5 stars

Thank you

Thank you! The service in store was excellent, and as the stroller we wanted wasn’t in stock at the store, they helped us to find the exact package we wanted on their website. Would definitely recommend to anyone who needs a stroller

June 21, 2022
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you Evan! We hope you like it, just let us know if you need help with anything else.

Rated 5 out of 5 stars

A really helpful and useful local shop

A really helpful and useful local shop. We went in for some advice about a 3in1 travel kit. After a lengthy conversation with Laura we bought a mee-go santino and it has suited our needs perfectly. Will definitely be back.

April 30, 2022
Unprompted review
My Baby Stroller  logo

Reply from My Baby Stroller

Thank you Charles for your 5 star review, we hope your little one enjoys his new stroller !

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