My Bandage Dress Reviews 

Would give less than 1 star if I could!! Terrible shopping experience!!
They sent me the goods after weeks, which, incidentally, comes from China, as another person also wrote; I returned the package since the size did not fit me, but according to their return policy I should have returned the package before it even got to me, ABSURD!!!
Yes, that's right, as you can only get a refund for the merchandise if you return it within 14 days of their shipping and not from the actual receipt of the merchandise, as IT WORKS OUT. So I shipped the goods at my own expense and NEVER received a refund of £71.99
I sent so many e-mails and initially they would give me a date of a supposed refund from them, obviously NEVER RECEIVED; I even sent them my credit card statement with all transactions to show that nothing had arrived.
After that they were willing to send the same item in other size, they even sent me the tracking number, inestistant of course!!! 😂
After that they just stopped responding to e-mails, they don't even respond to letters from the lawyer.
I WILL NEVER BUY FROM THEM AGAIN!!! They are SCAM!!!

My dress didn’t arrive on time and so was sent back the day it did arrive after event. I have since been chasing for a refund with no reply from customer service. I have sent 4 emails and copy of receipt of sending. £9 spent on delivery for a dress I never got to wear and £90 for dress which I now don’t know where it is

I ordered two dresses for an event and paid for a quicker delivery (next day was £8.99)!!!!! They didn’t come within the time and when they did come, the company didn’t give my details so I had no idea when they’d be delivered and I missed the delivery. I checked the tracking and they weren’t posted when they were suppose to be therefore the delivery was never going to be on time. I emailed the company and they refunded postage (so they should have)! But the dresses didn’t come in time so I had to buy another dress for the occasion. I wasn’t able to collect from the post office as I had been out of the country so on 29th September 2022 my bandage dress received my parcel back. They did not contact me or refund my money. I had to contact them on 1st November 2022 to ask for a refund of which they said they would look into it and come back to me. This morning I received a refund notification. Although I love their dresses, I wouldn’t buy again due to the customer service. If I hadn’t contacted them, they would have kept £150 of my money. This is no way to run a business!

I’ve ordered a few dresses from this company, and they are all amazing quality and definitely worth the price! The customer service is outstanding. Will definitely be ordering again.

I just wanted to say a big thank you to Leila who exchanged my dress for a size bigger and rushed delivery to ensure I had this in time for my function. I read some of the reviews and was slightly dubious about ordering, however I have had a really positive experience and the dress was gorgeous. Thank you again, keep doing what you are doing and I will definitely be ordering again.

I still waiting my money !!!
don't trust...

We have received your item and we will issue you a full refund, this may take up to 14 days .
Kind Regards,
MYBD

I ordered the Kimshe dress. Absolutely gorgeous. Great fit and great delivery time, even in this lockdown. Will buy again for sure. Very satisfied 😌

Had to go to small claims court but ended up getting my money back. Incredibly poor experience. Sent goods back for refund and they claimed they were unsellable. I knew they weren’t when I sent them back and I have never been rejected a refund ever. They said they would provide evidence but then when I asked them for this they said they were no longer in possession of the dress so couldn’t provide any evidence. Very unfortunate as I would have liked this to work out but I have found their customer service to be largely unhelpful and at times they have ignored me emails. They said they were under new management but nothing has changed that I can see and they have still acted in the same manner. I think the main point to takeaway is no matter what the dress looks like they tried to say it is worn/unsellable even though it isn’t, they will follow that up by saying they have evidence but not supplying it. They claim to longer have the dress because they have moved warehouses but given they are a limited company and must file annual accounts they don’t know whether the dress is or have any account to tell me what happened to it. As per the consumer rights act they can’t keep a refund and the dress. Since they don’t even know where the dress is then surely they must owe me a refund? Offering replacements is not acceptable by law especially since the dress was returned in an acceptable manner and they can’t supply evidence. I ended up taking them to small claims and getting my money back in full.

Fab product, customer service super friendly and efficient - I am aware this company is now under new management and the standards have significantly improved!!!

Hi

I ordered a dress and returned it back, it been 4 weeks and I haven’t received my refund. I’m going sue them according to the consumer rights Act 2015. My advice is not to purchase anything for my bandage dress.

Service was excellent
My wife and I had ordered the same item a day apart.
This was picked up by sales, a pleasant phone call saved us the hassle of having to return the item and getting a credit
Would defiantly use again

Felt nervous about ordering as the latest reviews are dreadful! However I looked back and they've clearly had a dodgy member of staff as the reviews before that are excellent.
Spoke to Leila over FB messenger about an item that wasn't in stock and she could not have been more helpful, friendly or personable. She tracked down a different size for me and had it sent next day delivery as she knew I needed it for an event. What a gem!
There were some issues with the dress and I had to get it fixed and they paid for the alterations! Really really great service - thank you!
Firmly recommended.

I have sent a dress back but haven’t received my money back??

return request RMA # UEU0647T

Bought a dress and wore it once stitches at the hems came apart and diamanté’s fallen off. When I emailed to inform and send proof o had no response . Still waiting

My order arrived quickly with no invoice or return information in the parcel.
The dress is not true to size, it is very small (I am usually a size 10-12 and ordered a medium and it didn’t fit).
I wanted to return my the dress for a refund but when trying to access the return information through their website I couldn’t. It said my order number/email was incorrect and therefore wouldn’t give me any return information.
I have emailed the company for help and have had no response, despite it stating on their website I only have 14 days to return my order from date of purchase. I have now had to escalate this with paypal, luckily I paid through them so I have some sort of buyers protection.
I will not be ordering from this company again, I wish I had read the reviews on here first because they speak for themselves.
When you spend £70 on a dress you expect some form of customer service from a company.
AVOID - don’t waste your time or money!

Wish i could give 0 stars. Waited ages for a refund. Got sent a dress that wasn't mine and asked to pay to return it. Communication is shocking. DO NOT USE

Still waiting for an refund which never happened!!! It's a scam! DO NOT ORDER FROM THIS WEBSITE !!!!

I have sent a dress back but haven’t received my money back??