My Bandage Dress Reviews 

Soon to take your money. Very reluctant to refund your money!

ordered a dress for my graduation over 2 weeks ago it still has not arrived, no dispatch email and no reply from customer service.

Dress still hasn’t arrived after three weeks and two emails with no replies.

I still haven't received my order its almost been a month now,won't be ordering from them again

Really pleased with this dress fits beautifully and very good quality, I bought the white and will definitely buy it in black.

My order didn’t come in time and you have to pay for postage and returns.

Beautiful clothing, arrived quicker than expected and the clothes fit great and are proper good quality! Will definitely be buying again

Paid for 2 day delivery and it came over a week later as they didnt have any made and had to get factory to make more.

If I could give 0 stars I would. I've been emailing back and forth with the company for almost 7 months now and they've officially stopped responding. I do A LOT of online shopping and have NEVER experienced such terrible customer service. Read details below if interested in my experience:

It started with an express shipping order (4 working days delivery) which ultimately took almost 2 months to come. After about 2 weeks of waiting, their only offer for that was to refund my express shipping charges - I accepted, but thought my dresses would could soon. Finally the dresses come 2 months later, and they are of terrible quality and I got charged INSANE duty charges - $88 CAD on a $233 CAD order (40%). According to Canada Post, this was the determined value from My Bandage Dress & not determined by Canadian Customs so I couldn't dispute this - I didn't have any info related to where these Customs charges were coming from (neither MYBD or Canada Post could help me).

So I decide I would like to return the dresses because (1) the events I wanted these for have passed & (2) the dress quality was not great and (3) if I get them exchanged for something else, I could have to pay duties again (also I wouldn't have my duties refunded anyways).

So - I decide to ship the dresses back for a refund (which MYBD reluctantly agrees) and after MANY emails, sometimes DAYS without response from MYBD, they tell me "I am past the 14 days to return my items". Which was absolutely ridiculous, because they took 9 days to just respond to one of my emails. So I email back explaining how this is not fair.

Then they apologize, and say they will refund my dresses but I don't need to ship them back at all. Which was great! I was so happy - this was in May (over 3 months ago). I wait for a refund, nothing comes through. Then they claim they have already refunded me and show me 'proof of transaction'. I look through my credit card statement, and nothing. Then I also realize, they NEVER refunded me for the shipping delay back in March, I just never checked originally. So I didn't receive any refunds at all. So - at the beginning of June, I send all my credit card statements as proof, and they claim they will fix this problem. Every 2 weeks I was emailing asking them about it, and they gave me some generic response about how they were looking into it ASAP.

2 weeks ago I call my credit card company to try to have the credit card company cancel the original payment - but of course because I've passed 3 months since the payment (in February, and now its August), they cannot help me (and the 'proof of refund' by MYBD is not detailed enough for Visa - because my last 4 digits of my credit card number are no where on the transaction 'proof').

And now MYBD is not responding to my last email... I have never written a negative review for any company, and I really didn't want to have to do this, but this has been an experience from hell.

Anyways - if you got this far to read this entire review - stay far away from this company. I cannot believe I wasted this much time emailing them and I lost this much money on crappy dresses I will never wear.

Escelent cuality fit perfect please we net more style thank you
The delivery was fast that I especting!!!

Brought for my daughter graduation and she was really happy, made her day and very good customer service. Great quality for the money. The new company owners are doing the company justice.

Ordered a dress for my GF and it arrived the next day! It fit her incredibly well and she looked stunning in it. Really happy with the quality and service.

Absolute amazing customer service, extremely happy to help me! :)
quick and efficient reply’s to my email enquiries...

Couldn’t be happier with the service!
Dresses are great quality and make your body look fab !!

Thanks

Brought my girlfriend a dress and she was very happy with the quality and customer service was brilliant. Although we had to exchange it for another size this was done quickly and without a problem, thank you.

Fantastic quality and beautiful dress. Very happy with my purchase 😁

Ordered a dress for an event, the dress split and the zip broke off within hours of wearing it. Terrible quality for the price.

The customer service team was very proactive to let me know about the status of my order. Very kind and prompt :)

I haven't received either of my dresses which were ordered over 2 weeks agoand I have had no response to my email enquiring my order but instead received a customer survey to complete!!