mychoice.co.uk Reviews 566

Thank god I looked at reviews shockingly bad no wonder they are now selling through amazon

Items took 6 weeks or more to arrive and are appalling quality. Utter waste of money.

I never received my items. Been waiting 1 month .
I can't get my money back and the same woman keeps on making excuses via email .
I have lost £52 .89

Stay away from this site .

I have tried several times to get through to my choice today, but to no avail!
I'm glad I did not buy from them today in the end, imagine trying to resolve a product issue with them when they use an answering service to take your details, then never call you back.

I used this company to buy a product through Amazon - the experience from core product (breaking) and trying to work with the manufacturer (CDA) to resolve, to trying to get mychoice to take some responsibility to help, to trying to get Amazon take some responsibility has all been painful, frustrating and pointless. All 3 - CDA, mychoice and Amazon I will be avoiding from now on...cheapest isn't always best in the long run, and if they really don't care about post-sale customer service then if you have problems you're on your own! I think high street brands are more reliable, John Lewis for me next time.

Very poor service. Ordered a tumble dryer on 17 Dec, that has still not arrived despite lies by the courier to say they have attempted delivery. Have emailed MyChoice twice - not even bothered to answer.

Avoid it!!
I had a very bad experience with this retailer. I bought a faulty fridge for a over £1300 and they refused to take any responsibility.
Even worse, they provided me with a misleading information abut the warranty. Very unprofessional company and including top management.

I bought a Hoover condenser dryer. I was very please with the communication. I was informed of my delivery time slot by text, email and called on the day by the delivery men. They were very helpful and friendly. They took my packaging and even put it in the slot for me.

All in all a stress free experience and with the 2 hour time slot I didnt waste my Saturday waiting for a delivery.

DISGUSTING SERVICE
I really wish that I had looked at this review site before making a purchase from MyChoice, it would have saved so much heartache.
I purchased a wine cooler which arrived on time without problem; the packaging looked OK and I didn't unpack completely until 6 days after receipt. To my surprise, the cooler base was bent, indicating that the item had received a heavy blow or, more likely dropped.
The damage was reported but MyChoice invoked their 3 day policy rule whereby no returns or compensation would be considered. I'm still perusing a claim but wanted to post this message as soon as possible to warn others. As I look at other posts it's clear that I'm not the only one experiencing this problem with MyChoice so please be warned and perhaps think about other options before purchasing from this company.

BEWARE THE THREE DAY DAMAGE REPORTING RULE!

I feel as if I have narrowly avoided being scammed. Fortunately I discovered a serious dent in the top of my new CDA wine cooler and a sheered hinge, just minutes after taking delivery.

The cooler was delivered far quicker than advertised, which could have resulted in me being unprepared for installation and so I could easily have missed the three day reporting deadline for damaged goods. (See review below).

The redeeming factor is that My Choice dealt with my report of damage very expediently and replaced the damage cooler within a few days. That said, the imposition of a piece of junk (i.e. the original cooler) and packaging whilst waiting for a replacement item was a significant inconvenience over the weekend which I could have done without.

0 stars if I could. I bought a hand luggage case from this company which within 7 days broke. Contacting the company I was told I would have to contact the maker. I advised it was clearly within 30 days for return set out in the Consumer Rights Act, I was then dismissed and an email followed with the contact for the supplier.
I replied with my rights set out by Consumer Rights Act and have never received a reply.
Contacting the supplier they confirmed it was the retailer who was responsible in this situation.
I am unable to get a response from mychoice.
My advice avoid, avoid,avoid.

I ordered a suitcase a week ago. Still not arrived. I chased yesterday, promised a call back which didn't happen. Rang again this morning. Told its lost in the system! Not good enough. Off on holiday tomorrow, so I'm going to have to make a 28 mile round trip into town to purchase one. Annoyed.

PLEASE PLEASE PLEASE DO NOT ORDER OFF THIS COMPANY! My item has come damaged but because i didnt take it out the box and check the outside of the item they now will not take this item back or exchange it. Cant get the manager to speak with us . Wasted alot of money on something i cant use ! This item has not come out the box and i have proof of this with pictures!

As for your reply you dont check the item before you sign it so thats a pointless reply and i did have a quick look inside the packaging but you dont expect a brand new item to come damaged when the box isnt damaged, which means you send out damaged items as proof of the item not being out the box (still in plastic) I work with alot of kitchen fitters and i will make sure no one orders from your company. Even cda have offered a good will gesture and i didnt even order off them . Its disgusting you treat your customers like this. Not a good way to run a business!!

My tumble dryer was delivered without any grumbles from the delivery men. They put it in my utility room for me but unfortunately when I came to take the packaging off there was a dent and scratch on the side. This is disappointing considering it's meant to be brand new.

Ordered microwave on the 6/5/17 supposed to be delivered on the 9/5/17 then get a phone call off them on the 9/5/17 saying they haven't got the item in stock and won't be getting it until the middle of June. Payment was taken anyway told refund would take 5 days, it is now 23/5/17 (14 days later) and still no refund. Good job I had spare funds to purchase a microwave else where otherwise I would still have no microwave!
Item is still for sale on website with no mention of delay even though the issue has been raised that it will not be in stock until the middle of June. Product- Hotpoint MWH 2622 microwave.

I have ordered a Samsonite suitcase from mychoice.co.uk as they had it discounted and had the best price I could find online. The item I received was a genuine Samsonite product in original packaging. Only 3-5 days shipping was available on the site, but at checkout I left a note and asked for next day postage, if possible as I left for a two weeks holiday next evening. To my surprise with no extra costs the luggage arrived next day in the morning. Excellent service, will be buying from them in the future.

Having bought a CDA wine cooler from MyChoice (delivered 19 Aug), I overlooked the 3 day's reporting time to report damage. The appliance was dented in 2 places at the back (clearly dropped at some point during transit). Having opened 2 weeks later when ready to install into a new kitchen we discovered the extensive damage.
Unfortunately this is where we found out that MyChoice were not willing to help if you do not report within the 3 day's to report any damage!
I have since contacted CDA and one of their reps agreed to exchange; but it seems that whether its Management at MyChoice or CDA, the terms and conditions will always come before the customer! Don't lose out by overlooking the terms as I did! You won't get any help... I have now installed a damaged wine cooler into my new kitchen and it's barely just 30 days since the purchase!

We have just bought a Smeg Fridge Freezer from MyChoice as they were the cheapest supplier online. Initially we were a bit frustrated about the length of time the delivery was taking but this was in part due to a lack of understanding on their part that Orkney is an island. A problem we encounter often. With delayed delivery, I started to read reviews and was horrified by what I was reading. I started to wonder if we would get the fridge at all. When it did eventually arrive we found on unpacking the fridge that it was damaged on one of the side panels. Although disappointed about this I could see from damage to the box that this was due to delivery miss handling and insufficient packaging on the part of Smeg. We contacted Marianne at MyChoice and she and her team could not have been more helpful. One week on and we have been offered a percentage refund which we are more than happy with as we will be able to position the fridge in a way that the damage won't be seen unless you are looking closely. The only reason I have not given MyChoice 5 stars is due to the lack of knowledge as to how long goods can take to get to Orkney. Other than that we couldn't be happier with the way that MyChoice have dealt with our sale and complaint. Thank you

Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked a fitter and day off work. Rang on 22sept to confirm del. was advised not coming til sat 24th. They were not interested in my complaint about length of time and extra cost for cancelling fitter/ day off work. Didn't apologise for not letting me know. No contact or updates regarding order. Basically they couldn't care less. Do not use this company.

Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too.

Yeah, I hadn't heard of the company before but they had what I wanted plus I could purchase it for £20 less than anywhere else and they could deliver next day.

2 weeks on, I'm £400 lighter, have spent hours on the phone and email and still haven't received my appliance due to a series of errors.

Yeah, you may save a few quid going with 'My Choice' but personally I'd rather spend the extra and receive the item rather than spend it on my phone bill trying to speak to them.

Life can be stressful enough, go on spend the extra and treat yourself, you deserve it.