Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more
Company replied
Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more
Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more
I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more
Company replied
mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.
Imex Hemel, 575-599 Maxted Road, HP2 7DX, Hemel Hempstead
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spot on from ordering to delivery. Tracked,tx and e mails all the way. Great service with friendly staff, well done to all.
A very good looking product at a very competitive price.
The delivery was extremely quick and so I am very happy with the service provided.
I will use this company again in the future.
Very good service, the team kept me up to date with my order as it developed, delivery driver was happy to put the item where I needed it
Best price anywhere I could find for a multi function Microwave, easy ordering and fast delivery. Excellent service - Highly recommended.
Good price and arrived when they said it would, can't get much better than that!
Suit case was delivered within the allocated time slot. Came as described on website. Best price found.
I ordered an item online. 30 mins later I was phoned and told that the colour that I'd ordered was not in stock. After many apologies, I was offered a choice of many other colours. I chose a new colour and the item was delivered when expected.
Who wants to buy a fridge and then be told that the delivery you thought was acceptable (10 days) has now been made 6 weeks? Cancelled that order and bought from mychoice - was in stock and delivered within a few days - what do other companies think you are going to do without a fridge - eat out?
Keen price, and delivered on expected day, can't do more...
I purchased a Hotpoint gas cooker HUG61G from mychoice.co.uk in December. The product was great value compared with other retailers. I found customer services very helpful, delivery prompt and I would unreservedly recommend mychoice.co.uk.
Helpful delivery staff. Decent delivery slot offered and got courtesy call when the delivery was around 45 minutes away. Sales staff also phoned to check delivery had arrived ok. Excellent service.
Very happy with our product, which was at a better price than we could find anywhere. Prompt delivery and good communication about when it would be delivered etc.
Smooth easy service, great product at a good price, delivery was speedy, communication was great.
Would not hesitate in using you again.
Purchased a Samsonite suitcase (hardshell). Price was competitive and offered with free delivery. Delivery date was about 10 working days, but arrived on the day stated after purchase. Would definitely use Mychoice again.
Excellent customer service. Going the extra mile to resolve any issues.
Excellent service from the point of placing order to delivery with good communication throughout.
Very pleased with items ordered, would recommend and buy again
Cannot give a comprehensive review because the item is not available for delivery before end of February.
My Choice were competitive on price for the cooker hood but in addition offered free filters for said hood and free UK delivery whereas most other companies charged for both. We were warned that delivery may take a few weeks as it was coming from outside of the UK. We were very pleasantly surprised to receive it after less than 2 weeks. We were contacted to arrange delivery, contacted on the day to give us an estimated time and the driver contacted us at the earliest of this time to get directions to our property. (We are not easy to find!). The driver was punctual, polite, friendly and efficient. We were very happy with the service we received from mychoice from start to finish
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.