mychoice.co.uk Reviews 

566
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more

Company replied

Rated 1 out of 5 stars

Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more

Rated 1 out of 5 stars

Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more

Rated 1 out of 5 stars

I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Information provided by various external sources

mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.


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1.0

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TrustScore 1 out of 5

566 reviews

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(566)

1 review in the last 12 months

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Rated 4 out of 5 stars

Purchase, Service & Delivery

POSTIVES:
• MyChoice purchace was indeed the best choice made. I received my chosen cooker in the model I wanted, the colour and style.
Service was quick and easy online, price very compeitive and realistic.

• MyChoice helped to cater for my needs in discussions on the phone and by email.

• The delivery was on the day requested and they did their best to honour a time window which was suitable for me. The transport team kept me up-to-date with their progress right up to half an hour from my front door.

• They called a few days later to check that I had received cooker and was happy.

NEGITIVES:
• A thorougly professional job, (however they were unaware that my old cooker needed to be taken too as I had clicked the 'Recycle option' on website.

• A worrying moment as I did not want to be left with it.

• To add; to recycle for £12 is ok, - although other companies are doing it for £9 - or even for FREE!).

January 27, 2015
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Mr Samuels

Thank you for your correspondence.

We regularly monitor our performance and strive to ensure that any issues are investigated, followed up and improvements made.

Thank you for your comments regarding our service. We are pleased your item arrived safely and that you are enjoying the use of your new appliance.

The £12 Recycle charge for old appliances is a standard charge for collection and very similar to most dealers in the marketplace. We are surprised that there was an issue with taking your old appliance away at point of delivery. Please be assured that we will Investigate this with our Transport Team.

Assuring you of our best attention at all times


mychoice Customer Care Team

Rated 4 out of 5 stars

Satisfaction assured

Found my product cheapest on their site, ordered and received a delivery date. Delivery time followed shortly after and was exactly as shown.
Very good service

January 26, 2015
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Jason,

Thank you for your correspondence.

Thank you for your comments regarding our service.

We are delighted your item arrived safely and that you are enjoying the use of your new appliance.

Assuring you of our best attention at all times

mychoice Customer Care Team

Rated 4 out of 5 stars

Cooker Hood

The product was ordered on Tuesday and was scheduled for delivery on Friday. Due to a technical issue this was re-arranged for The following Monday. It arrived at 08.10. Throughout, the people I dealt with were polite, knowledgeable and concerned that the were providing the very best service. The slight problem was dealt with promptly after sincere apologies that it had happened. Business as it should be transacted.

January 23, 2015
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Neville,

Thank you for your correspondence.

We regularly monitor our performance and strive to ensure that any issues are investigated, followed up and improvements made.

Thank you for your comments regarding our service. We are delighted your item arrived safely and that you are enjoying the use of your new appliance.

Assuring you of our best attention at all times

mychoice Customer Care Team

Rated 5 out of 5 stars

Service

Excellent service thank you. Had trouble ordering on-line, probably my own finger trouble. However a phone call soon had order complete and suitcase arrived reasonably quickly. Thanks again. BDM

January 22, 2015
Unprompted review
Rated 4 out of 5 stars

Good value, good service, no complaints here!

Ordered an integrated fridge. It's perfect, no damage, as described, and was delivered on time. Delivery guys turned up in a "Rent-a-Car" van which didn't have a tail lift, which they should have had really as it's a very heavy, large item. Could easily have been damaged as they got it out but fortunately they just about managed! Absolutely no complaints here, communication was good and product was a very good price, saved me more than £100 compared with other retailers :-)

January 21, 2015
Unprompted review
Rated 5 out of 5 stars

Happy with my new hotpoint built in fridge

Fridge was a little longer arriving compared with some other online electrical companies, just a couple or 3 days longer but when it arrived there was a good communication with the company and the delivery driver and his co driver. They were brilliant and very efficient. Took all the packaging away along with my old fridge with no hassle. They definitely were not jobs worth's and stepped far beyond their call of duty.

Very pleased with them and the delivery and the unmarked and perfect fridge. Its installed now and a lovely purchase, very quiet and just lovely. does the job. Only thing is one of the plastic sliders that fixes fridge door to the wooden door was cracked but there are 3 of them and works using only 2. However "Mychoice.co.uk has called me to see if everything is ok. I mentioned it to them and they are on the case to send me a couple more. So I am happy! Would buy from them again.

January 16, 2015
Unprompted review
Rated 5 out of 5 stars

CDA Island cooker hood

I looked thoroughly through most of the online providers and my choice appeared to be the best price I could find (dec 15 discount applied). When I contacted the company to order they completed the order quickly and efficiently plus ensured I would get the item before the Xmas cut off which was appreciated

January 15, 2015
Unprompted review
Rated 5 out of 5 stars

Good overall experience

Easy to order on the net or phone. Prompt allocation of delivery date. Drivers call when they are about an hour away. Old appliance taken. What's not to like?

January 15, 2015
Unprompted review
Rated 5 out of 5 stars

Mychoice

Placed order on 26th December, confirmation email received immediately stating the next stages of the purchase. Monday the 29th received another email to say delivery would be made on the Tuesday with a time slot this is good as you are not waiting all day for a delivery. On the Tuesday I received a phone call from the the courier too say he would be with me in 15 minutes and he was on time and very polite.
Experience from beginning to end excellent.

January 3, 2015
Unprompted review

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