mychoice.co.uk Reviews 

I ordered a Baumatic cooker hood from this company. The detail on the website was enough to ensure I was buying the correct cooker hood for the space we had available. The correspondence post-order and the delivery was excellent. I was contacted 30mins prior to delivery to ensure I was available. I would highly recommend this company.

I purchased a baby belling cooker as my choice offered the best price with delivery .. a couple of clicks and I was done .. I was impressed with the clear communication regarding the delivery slot which meant I wasn't hanging around waiting .. very pleased with my purchase and the overall experience of shopping on line with my choice

I recently called Mychoice to rearrange my scheduled delivery date. I explained that due to my job I can never be 100% certain until a day or two before whether I can take the time to be at home to receive delivery. We agreed that the best option was to wait for the delivery window which was due to be communicated to me at 6pm and then call back to arrange redelivery if required. The delivery times were not communicated until after 9pm. I called back immediately to inform them that I could not be at home during these times and asked for the delivery to be put on hold. Mychoice confirmed that this would be done. The following day while at work I received three missed calls from the delivery company who were at my house still trying to deliver the goods in error. I called them back and explained the situation and they told me that they hadn't be informed of any requested changes. I then called Mychoice back to explain their error and rearrange delivery, which they were happy to do but only at additional cost to me. I told them that I would not pay for their error and would instead opt to cancel my order and again was told that this was find but I would have to pay a cancellation fee which again I refused to do. Despite escalating up the management chain within Mychoice they maintained this stance through several heated discussions until I explained that in my opinion their policies are clearly in beach of both Distance Marketing Regulations and Section 75 of the Consumer Credit Act. I was told that they could not comment on Legal matters but within five minutes received a call back offering free re-delivery of the product which I only accepted because the goods are a present and therefore wanted to ensure delivery before Xmas (under any other circumstances I would have insisted upon a full refund as the level of service has been quite simply unacceptable). Delivery was rearranged to the following Tuesday. Unfortunately I was again unable to be at home to take delivery but gave plenty of notice for re-delivery which Mychoice had no issues with and confirmed via email. That evening I received a text message and email from the delivery company confirming delivery times for Tuesday. Once again I had to make several international calls to explain the situation, both that evening and at 4am the following morning (as I was in New York) to ensure that the goods were not delivered. The goods were finally delivered yesterday with significant damage to the packaging (although the product appears to function without issue).

Through the entire process I have found the staff to be rude, offensive and unwilling to listen to basic reason or able to apply common sense. The tactics used verge on bullying and I am still of the firm belief that their attempts to enforce additional fees in these circumstances is not covered by their T&C's and more importantly illegal.

One of the main reasons for using Mychoice was their good rating on Trust Pilot (the product was cheaper elsewhere). I'd suggest that anyone looking to make a purchase using a similar approach should also consider the review for Panther Group who I understand are the distribution company that they operate.

I look forward to Mychoice adding a reply to this review which I'm sure will be similar to all of those found below which repeatedly put all of the blame on the customer and consistently refuse to take responsibility for their failings.

Fantastic service. Delivery Fast and on time. Would highly recommend.

Placed order 3rd November. Supposed to be delivered in 3-5 working days. Didn't arrive.
Chased (name) , they had not dealt with my order, had no stock and said I could be waiting a further two weeks. I agreed to wait.
Now 8th December, no further contact from (name). Have just cancelled order.

Got the product quicker than expected, had to change the delivery address due to my mistake and Mychoice's helpful customer service were only happy to help! Great service! Will be using again.

Excellent cooker at competitive price - and no delivery fee!
It came within a reasonable time and was delivered successfully, despite the fact that we live down a long and muddy farm track.

Item purchased was cheap but so was the service, I had to chase up on when item was due to be delivered.

Good price, easy to order and great customer service. Delivered when they said it would be. Not usual for me to order bigger items as I would usually use the high street but from now on the high street will have to watch out.

I ordered 2 hobs nearly 3 weeks ago and they cancelled my order because my billing address and delivery address didn't match (bear my mind that I used my card to order for a friend that's why). They said the money will be refunded to my account and they will not be communicated any further regarding my order. Up to now there's no money refunded whatsoever. I contacted my bank and they said My choice hasn't made any refund request. I then email this company but they don't even bother replying. What on earth is this company and where is my £338 refund? I need my money back. So frustrated with this company. Worst company and customer service I have ever come across.

The are know what they do!

Took a punt on an unknown service and it paid off - fast delivery & arrived before they could text us a time.

Excellent service, reasonably fast delivery with an easy to use website.

Old halogen hob kaput so decided on an induction replacement and after a good while spent "silver surfing" came across "mychoice" who were offering a samsung high quality and acclaimed unit at a greatly reduced price.The transaction was simple and efficient,delivery being received a few days after.Within half an hour the unit was installed and up and running.My wife ,who is a wonderful cook, is delighted with her new hob.
The only downside is that my wife decided that she ought to have a new set of cookware to complement her hob so I've opened the wallet yet again, but hopefully I will be awarded some "brownie" points

Good service, very quick delivery plus kept informed as to delivery day and time Excellent

Just three things.
1. It was delivered exactly on the delivery date.
2. There was no false promotion as the product did exactly what the specifications said it would.
3. It was very easy to order by phone as it took me less than three minutes to complete the transaction.

Good efficient customer service, cheaper then currys, would definitely use again

I ordered a samsonite suitcase from my choice as it was the cheapest price I could find. There was no charge for postage and the item came within 5 working days on the day stated. No problems at all.

Our fridge-freezer arrived first thing in the morning and we couldn't be more pleased with it. I can't praise the handles enough. I know it sounds odd, but they are sooooo comfortable and I haven't broken any nails fighting the suction of the door. Love it.
We would not hesitate to use mychoice again.

Ordered fridge over the phone, got a competitive price with free delivery (within 3 days) and the fridge was unpacked so that it could be checked for damage.