Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more
Company replied
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Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more
Company replied
Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more
Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more
I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more
Company replied
mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.
Imex Hemel, 575-599 Maxted Road, HP2 7DX, Hemel Hempstead
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dear jon ,looking for anything electrical excellent service,best price,,best warranty ,quick delivery do not bother to look elswhere, imex hemel is the name,address is Maxted rd,Hemel Hempstead Phone 0800 197 5391 customer John Wilson
Purchased a couple of extractors for my business, they all came when they said they would after receiving several email updates and a phone call, on inspection one of the extractors had a slight damage, I reported it straight away, I was informed at every stage an update on the delivery of the replacement part and again it came when they said it would. I have used My Choice since and would absolutely use them again. Russell, Stuart Henry Kitchens ltd, Wirral.
ordering was very easy, advised of out of stock items and then reordered
, arriving within 5 days, brilliant service thank you very much.
Good quality service, price cheaper than major retailer.
Every part of the transaction from ordering to delivery was a piece of cake.
Many Thanks
Steve
Gave me the best price I could find & delivered it on time. All good.
I love my larder fridge, i had to wait a few weeks for it to arrive, but it wes worth it, im over the moon with it. so well made and looks good. the delivery men were great, they kept me up yo date on delivery time.
Very pleased with the range of choice on offer and the good price. Free delivery was quick and delivery date was accurately notified to me
Purchased Liebherr individual Fridge & freezer, price the best on the comparison sites & delivery was carried out as scheduled on time & all packaging & the old units were removed without any fuss.
The only downside was when I confirmed the 2 year warranty with Liebherr they attempted to sell additional expensive insurance & too much personal information.
Bought a Samsonite B-Lite Suitcase Upright Lighter 50cm 18inch Cabin in black and it was a great price as it was reduced and cheaper than other sites. Quick delivery was included so can't complain at all! Really pleased with service, prompt delivery and the item.
Product arrived on time. Was contacted early in day to say it would be delivered with the hour - brilliant service and would certainly recommend you to friends.
The last reply from this untrustworthy mychoiceuk company has very conveniently for themselves removed important information confirming that they have pushed all transaction and currency fees on to me for their unreliable website problems. As can be seen by their spinning of the truth it is extremely unlikely they will be fair with any of their customers if they have made any errors- never mind compensating them.
mychoiceUK are Untrustworthy and unreliable -do not risk your money with them
see below:
Details Gross Fee Net
10 Sep 2014 Refund Completed Details -£282.50 GBP £6.78 GBP -£275.72 GBP
Total: £0.00 GBP -£0.20 GBP -£0.20 GB
This is the response I got from my choice when I queried their inaction on my order:
"We have gone to process your order and it appears that there has been a technical issue on our system and your order has been populated excluding VAT. This has now been fixed by our Technical Team. Please note that we would need to take this additional payment of £46.50 prior to processing."
Clearly their mistake on their unreliable and misrepresentative website. I placed a single order in good faith, paid the quoted figure in full on through their website and trusted that they would honour it. I was surprised by the above response but can understand a technical problem so was willing to accept the full refund of my cost €367. Three weeks later and lots of emails I am out of pocket by €26 due to their technical issue.
I trusted them by paying upfront through their website the full price of the amount they quoted to me. In online retailing trust is extremely important. I have learnt from them that they are totally untrustworthy.
They have tried to blame everyone but themselves, both Paypal and their prospective customer. I have never even mentioned VAT to them(my first mention here) never mind insist they forgo the VAT. They have misrepresented their dealings with me in the response below.
All this raises the question if this was an error or whether misrepresentation is their company policy. How else could they expect to get £339 for an item that was available in other shops for £304, except by using these shady practices and demonstrating an utter disregard for their customer. Beware of mychoice or Astrocroft Ltd. Untrustworthy, unreliable, misrepresentative, atrocious customer service and shady characters to deal with. Stay away is my advice to anyone considering dealing with them

Reply from mychoice.co.uk
Quick and ready ! Was able to track very easy was delivered within two days
Very easy site to use. Good products and spot on delivery. No problems at all
I needed a new suitcase to be delivered asap. My Choice were excellent and even though the suitcase I wanted wasn't available to be delivered in time they upgraded me to a better suitcase for the same price as the one I wanted.
I was a bit apprehensive at using mychoice.co.uk to buy suitcases but decided to order and pay for them anyway. When I got an email advising the colours I had chosen were not available I worried even more. However, the customer service team were very perceptive, helpful, fast and professional. I was offered an option of two other colours they though might be something I would like instead. When I noticed that the prices of the other colours were lower than what I had initially paid and emailed them back with further questions and the order became a bit more complex as the delivery would need to be split up. The team took everything in their stride. They have been the fastest in replying to emails and getting the order changed over and sent off in addition to refunding the different. I would highly recommend using mychoice.co.uk, their staff are among some of the best.
Wanted an Elica cooker hood,the best price was with My Choice.Easy to order online and also very helpful on phone.Delivery was very good so I am delighted with My Choice and also my cooker hood.
Having got thru on the phone quickly, I found knowledgable staff who were not just looking for a quick sale. It was important to them that I was purchasing the correct product. I found the service thereafter to be excellent and efficient, everything up to delivery going like clockwork. I would definitely buy from this company again. A very good experience. I wanted to give this a 5 star rating but the system keeps deleting 4 stars when I send the messaga.
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