mychoice.co.uk Reviews 

566
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more

Company replied

Rated 1 out of 5 stars

Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more

Rated 1 out of 5 stars

Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more

Rated 1 out of 5 stars

I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Information provided by various external sources

mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.


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1.0

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TrustScore 1 out of 5

566 reviews

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(566)

1 review in the last 12 months

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Rated 5 out of 5 stars

my choice is my choice

dear jon ,looking for anything electrical excellent service,best price,,best warranty ,quick delivery do not bother to look elswhere, imex hemel is the name,address is Maxted rd,Hemel Hempstead Phone 0800 197 5391 customer John Wilson

October 7, 2014
Unprompted review
Rated 5 out of 5 stars

Really efficient service, I felt like a king and the customer is king

Purchased a couple of extractors for my business, they all came when they said they would after receiving several email updates and a phone call, on inspection one of the extractors had a slight damage, I reported it straight away, I was informed at every stage an update on the delivery of the replacement part and again it came when they said it would. I have used My Choice since and would absolutely use them again. Russell, Stuart Henry Kitchens ltd, Wirral.

October 6, 2014
Unprompted review
Rated 5 out of 5 stars

Very efficient

ordering was very easy, advised of out of stock items and then reordered
, arriving within 5 days, brilliant service thank you very much.

October 6, 2014
Unprompted review
Rated 5 out of 5 stars

Does what it says on the tin

Purchased Liebherr individual Fridge & freezer, price the best on the comparison sites & delivery was carried out as scheduled on time & all packaging & the old units were removed without any fuss.
The only downside was when I confirmed the 2 year warranty with Liebherr they attempted to sell additional expensive insurance & too much personal information.

September 26, 2014
Unprompted review
Rated 5 out of 5 stars

Great service and great price

Bought a Samsonite B-Lite Suitcase Upright Lighter 50cm 18inch Cabin in black and it was a great price as it was reduced and cheaper than other sites. Quick delivery was included so can't complain at all! Really pleased with service, prompt delivery and the item.

September 25, 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Product arrived on time. Was contacted early in day to say it would be delivered with the hour - brilliant service and would certainly recommend you to friends.

September 24, 2014
Unprompted review
Rated 1 out of 5 stars

mychoiceUK Untrustworthy, unreliable, misrepresentative, atrocious customer service

The last reply from this untrustworthy mychoiceuk company has very conveniently for themselves removed important information confirming that they have pushed all transaction and currency fees on to me for their unreliable website problems. As can be seen by their spinning of the truth it is extremely unlikely they will be fair with any of their customers if they have made any errors- never mind compensating them.
mychoiceUK are Untrustworthy and unreliable -do not risk your money with them

see below:

Details Gross Fee Net
10 Sep 2014 Refund Completed Details -£282.50 GBP £6.78 GBP -£275.72 GBP
Total: £0.00 GBP -£0.20 GBP -£0.20 GB

This is the response I got from my choice when I queried their inaction on my order:
"We have gone to process your order and it appears that there has been a technical issue on our system and your order has been populated excluding VAT. This has now been fixed by our Technical Team. Please note that we would need to take this additional payment of £46.50 prior to processing."
Clearly their mistake on their unreliable and misrepresentative website. I placed a single order in good faith, paid the quoted figure in full on through their website and trusted that they would honour it. I was surprised by the above response but can understand a technical problem so was willing to accept the full refund of my cost €367. Three weeks later and lots of emails I am out of pocket by €26 due to their technical issue.
I trusted them by paying upfront through their website the full price of the amount they quoted to me. In online retailing trust is extremely important. I have learnt from them that they are totally untrustworthy.
They have tried to blame everyone but themselves, both Paypal and their prospective customer. I have never even mentioned VAT to them(my first mention here) never mind insist they forgo the VAT. They have misrepresented their dealings with me in the response below.

All this raises the question if this was an error or whether misrepresentation is their company policy. How else could they expect to get £339 for an item that was available in other shops for £304, except by using these shady practices and demonstrating an utter disregard for their customer. Beware of mychoice or Astrocroft Ltd. Untrustworthy, unreliable, misrepresentative, atrocious customer service and shady characters to deal with. Stay away is my advice to anyone considering dealing with them

September 23, 2014
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Mr O’Connor

Thank you for your correspondence.

We regularly monitor our performance and strive to ensure that any issues are investigated, followed up and improvements made.

You placed the order for export to Eire. You placed an order for a dishwasher on the 2nd September 2014. This item was on sale for £279 inc vat. You were obviously happy with this price as you continued to place and execute the order.

You also paid the sum of £50 for delivery to Eire. You paid using Paypal.

Upon receipt of your order we advised you that there was an underpayment of £46.50 being the VAT element of the purchase price. The payment we received was £232.50 plus the £50 for delivery totaling £282.50 but not the VAT element.

We advised you about the underpayment but you refused to pay the VAT amount.

As such we were unable to release the order and we communicated this to you.

You requested a refund, which reached your account via Paypal on the 10th September 2014. We refunded the amount paid of £282.50.

You then claimed that we had underpaid you by an amount of €26. Upon investigation we presented the transfer document from our to your Paypal account confirming the amount of £282.50 was transferred. We further explained that this was a matter for you take up with Paypal.

It appears that you may have suffered an exchange rate loss in purchasing sterling and then purchasing euros on the inbound funds.

With the greatest of respect, this is not a matter for mychoice and it is unreasonable for you to hold us accountable for an exchange rate loss suffered between you and Paypal, due to the method of payment you chose.

In your Paypal terms and conditions it makes clear that neither Paypal nor the retailer are responsible for exchange rates changing and any transaction is solely the risk of the purchaser.

Reflecting on the case it appears that had you paid the purchase price you had seen and proceeded to purchase the item at and not tried to insist we forgo the VAT element, neither would you have suffered this loss nor would you have been inconvenienced. Instead you would have had been enjoying the use of a new appliance.

We regret this situation and hope that you will resolve your differences with Paypal.

Assuring you of our best attention at all times

mychoice Customer Care Team


Dear Mr O'Connor

We have just seen your revised comments of your experience with mychoice.

The precise problem you appear to have identified in your email which is very helpful. Thank you.

You paid mychoice using Paypal in sterling and not euros. Any exchange rate issue you have is a matter for you and the agent you used to buy the sterling.

We received Sterling value of £282.50 and we paid that amount back to you; please see evidence as below from your chosen payment partner Paypal.


2 Sep 2014 09:28:25 BST
Transaction ID: 6608997430399741W
Dear Mychoice,

You received a payment of £282.50 GBP from oconnor
Thanks for using PayPal. You can now send any items. To see all the transaction details, log in to your PayPal account.

We refunded the following;

PayPal Express Checkout Payment Refunded(Unique Transaction ID 6608997430399741W)
This transaction has been refunded.
For further details please see transaction 3E326007JG447884V
Original Transaction
Date Type Status Details Gross Fee Net
2 Sep 2014 Payment from oconnor Refunded You have refunded this payment in full.
You have refunded this payment in full.
... £282.50 GBP

So regardless of what the reason may have been, the fact is that we received £282.50 from you and we paid it back in full. We never received Euros, which you state in your review which is a fundamental point and misleading. You had placed an order for an appliance for delivery to Eire. The cost of this transaction attracts the additional delivery charge, hence the increase in cost, over our standard published and very competitive price..!!!

I trust this now clarifies further the transaction and our actions, which have been fair and equitable and efficient.

Assuring you of our best attention at all times,

Mychoice team.

Rated 5 out of 5 stars

Excellent service

I needed a new suitcase to be delivered asap. My Choice were excellent and even though the suitcase I wanted wasn't available to be delivered in time they upgraded me to a better suitcase for the same price as the one I wanted.

September 21, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

I was a bit apprehensive at using mychoice.co.uk to buy suitcases but decided to order and pay for them anyway. When I got an email advising the colours I had chosen were not available I worried even more. However, the customer service team were very perceptive, helpful, fast and professional. I was offered an option of two other colours they though might be something I would like instead. When I noticed that the prices of the other colours were lower than what I had initially paid and emailed them back with further questions and the order became a bit more complex as the delivery would need to be split up. The team took everything in their stride. They have been the fastest in replying to emails and getting the order changed over and sent off in addition to refunding the different. I would highly recommend using mychoice.co.uk, their staff are among some of the best.

September 20, 2014
Unprompted review
Rated 5 out of 5 stars

Great Company ,Delighted.

Wanted an Elica cooker hood,the best price was with My Choice.Easy to order online and also very helpful on phone.Delivery was very good so I am delighted with My Choice and also my cooker hood.

September 20, 2014
Unprompted review
Rated 5 out of 5 stars

excellent, knowledgeable advice and decent price too.

Having got thru on the phone quickly, I found knowledgable staff who were not just looking for a quick sale. It was important to them that I was purchasing the correct product. I found the service thereafter to be excellent and efficient, everything up to delivery going like clockwork. I would definitely buy from this company again. A very good experience. I wanted to give this a 5 star rating but the system keeps deleting 4 stars when I send the messaga.

September 20, 2014
Unprompted review

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