mychoice.co.uk Reviews 

566
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more

Company replied

Rated 1 out of 5 stars

Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more

Rated 1 out of 5 stars

Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more

Rated 1 out of 5 stars

I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Information provided by various external sources

mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.


Contact info

1.0

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TrustScore 1 out of 5

566 reviews

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1.0

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(566)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellect service at the right price

I went on the website looking for the run-out model of a Liebherr fridge-freezer but they were nill-stock.
A helpful tele-sales showed me the new product at a competitive price and that closed the deal for me.
Delivery was a squeeze through a couple of doors but it was installed without a scratch.
Would use them again and would recommend to friends and family.

September 19, 2014
Unprompted review
Rated 5 out of 5 stars

Very good service and delivery.

I was impressed with the way that my enquiry and order was dealt with as well as the competitive price for my product. I would definitely use mychoice again and will definitely recommend them.

August 23, 2014
Unprompted review
Rated 5 out of 5 stars

efficient service and good quality product at a very competative price

Ordered a smeg sink, Very easy to use website so ordered quickly. Delivery was fast and on time and I was kept informed as to when I could expect delivery. After looking on other websites, the same product was advertised elsewhere for a much dearer price. Upon inspection I was happy with the sink which was as described on the website. And although I havent fitted it into my new kitchen yet, I am really pleased with my purchase. It is the first time I have used mychoice.co.uk as I had never seen it before, but I shall definately use again in the future as I am really impressed

August 20, 2014
Unprompted review
Rated 3 out of 5 stars

Acceptable service, as fitted in with my time off work , but could have been very inconvenient

Was contacted on Thursday to say that delivery of my refrigerator would not take place on the Friday, because there was a problem with 'the vehicle'. Delivery would now be Monday. I phoned to say that Monday was fine, because I'm off work on holiday. At 7am on Friday morning, received call from driver saying fridge will arrive in half an hour. Had to clear old fridge, as it was being removed, all a bit rushed. Communication not good, otherwise very pleased with everything.

August 20, 2014
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Helen

Thank you for your comments. We use all feedback to help our efforts to monitor and improve our services.

On this occasion it appears that the logistics team were able to resolve the "Vehicle" issue in time so that the scheduled deliveries for the following day remained unaffected .

A text message was sent on Thursday 7th August at 21.09 to your provided mobile number to advise of your delivery arrangements. We are unsure as to why you may not have received this.

In any event we hope you are enjoying the use of your new appliance and we apologise for any inconvenience you experienced.

Assuring you of our best attention at all times,

Mychoice team.

Rated 5 out of 5 stars

Delivered a bulky fridge/freezer to the spot I wanted - no fuss.

I ordered a very large F/F which was £30 cheaper than any other supplier.I had to wait 5 working days for the delivery but that was OK as the delivery was free and I did not want a quicker delivery, which might have been possible had I wanted it . I had plenty of notice of the delivery through e-mail and telephone and it arrived spot on time. The delivery into the kitchen, despite some narrow gaps and tight turns, was done professionally and without fuss, and placed in the position of my choice.. The item was unpacked so I could inspect it and all the packaging taken away. Great price and service!

August 20, 2014
Unprompted review
Rated 5 out of 5 stars

very easy

I found the web very easy to use. They informed me with a delivery time and it was kept to. The delivery driver and mate were pleasant and helpful.

July 29, 2014
Unprompted review
Rated 5 out of 5 stars

mychoice = competitive prices with excellent all round service

I was looking for a new fridge freezer and knew exactly what I wanted; I was limited though as 56cm was the maximum width. I also wanted the doors reversed, and as well as having a great choice in products, mychoice offered this service for an additional cost, which I thought was very reasonable.
From ordering my Liebherr Fridge Freezer to taking delivery, I was kept up to date via email and texts, and on the day of delivery I was contacted by phone early morning to let me know when delivery would take place. The delivery men were very helpful; they removed and took away the packaging + checked for any dents or scratches. Even though I already knew, they told me not to switch on for a minimum of two hours. The Fridge Freezer was also more than I expected and didn't disappoint. All in all I would definitely purchase from mychoice again for a 5 star hassle free service. Thank you.

July 19, 2014
Unprompted review
Rated 5 out of 5 stars

Top Class Service

Very straight forward process to order a product online. Great service received when spoken to the Customer service. Needed an invoice, sent to my inbox within 10 mins of my chat to the Colleague.

Would definitely recommend them. Will be looking forward to shop with them again.

July 15, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service. Other companies said they had this item in stock but when it came to it they had to order in from the manufacturer and were quoting several week delivery. Mychoice are very reliable and honest, thank you!

July 14, 2014
Unprompted review

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