mychoice.co.uk Reviews 

566
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more

Company replied

Rated 1 out of 5 stars

Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more

Rated 1 out of 5 stars

Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more

Rated 1 out of 5 stars

I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Information provided by various external sources

mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.


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1.0

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TrustScore 1 out of 5

566 reviews

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(566)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great price and efficient and fast free delivery.

I was looking for a semi integrated dishwasher and found a very good offer on my choice for the hotpoint machine costing 288 pounds.With free deliver and 12 pounds for taking away old machine. it all went very smoothly. My brother in law fitted it very easily and commented how great it was to be able to adjust back legs from the front. It has 5 programs including short and half load. Is also pretty quiet. Very happy.

July 13, 2014
Unprompted review
Rated 5 out of 5 stars

Fanstastic value and customer service

I purchased a Smeg cooker hood which was nearly £300 cheaper than some other on line sites. The contact for the delivery of my order was fine and the product matches the specification/details on the website perfectly. Would definitely use mychoice again along with recommending to friends and family.

July 11, 2014
Unprompted review
Rated 4 out of 5 stars

Would use them again definitely, friendly staff, quick delivery.

The company were out of stock of my item which was slightly disappointing but they did come up with a suitable alternative which was an upgrade so I was happy with that. I was just upset that it took over three days from when I placed the order to be informed of this.
The customer services staff were really friendly and helpful and did what they could to help me out and once it had been resolved the item arrived with good time.
I would definitely use them again in the future but would call first to check the item I am ordering is available.

July 9, 2014
Unprompted review
Rated 5 out of 5 stars

Great all round!

Got my order quicker than expected and was delighted with both the service and the product.

Would not hesitate to use mychoice again and would recommend to anyone.

July 9, 2014
Unprompted review
Rated 5 out of 5 stars

Very good service

I found the company very helpful and professional from the initial order through to the delivery.I was kept well informed throughout and would have no hesitation in using them again.

July 8, 2014
Unprompted review
Rated 2 out of 5 stars

Don't order two things at the same time

We ordered an extractor hood and a ducting kit. We paid extra to get the hood next day as it was necessary for planning the building work yet the delivery was delayed to send both items together. We were told that the second item was not in stock and they had to wait for it. Strange as they came as separate packages. We were promised that the premium for next day delivery would be refunded. It has cost a day of building work lost

July 4, 2014
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Paul

Thank you for your correspondence.

We regularly monitor our performance and strive to ensure that any issues are investigated, followed up and improvements made.

We are pleased to hear your items arrived safely.

Having looked into your order we can confirm that your order was received on the 25th June and delivered on the 1st July.

We can confirm that we notified you via email on the 26th June of our disappointment that we could not deliver both products together and that we would refund the £5 express delivery charge on completion of delivery. We can confirm that this has been processed as agreed.

Clearly, we offer our apologies for the slight delay to your delivery and trust you are enjoying the use of your new products.


Assuring you of our best attention at all times

mychoice Customer Care Team

Rated 4 out of 5 stars

Great product and service-disappointed with the delivery people.

I bought a samsung fridge-freezer from Mychoice and the service and communication were excellent(5 stars). The FF was delivered a few days later as agreed, however, the drivers didn't take take away the packaging.
Would recommend to my friends and would buy from Mychoice again.

July 4, 2014
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Mr Trzcinski

Thank you for your correspondence.

We regularly monitor our performance and strive to ensure that any issues are investigated, followed up and improvements made.

Thank you for your comments regarding our service. We are pleased your item arrived safely and that you are enjoying the use of your new appliance.

We are surprised that our delivery team did not take away your packaging. This is a service we include with our two man premium delivery service free of charge and is available upon a simple request being made to the delivery team.

We would like to offer our apologies for this and will inform our transport team of this incident to ensure this does not happen in future.

Please let us know if we can be of any further assistance to you.

Assuring you of our best attention at all times

mychoice Customer Care Team

Rated 3 out of 5 stars

Inflexible

The item arrived in good time and seemed fine. What we found was that the item ordered was not fit for purpose, which was my fault. The item should have been returned there and then however, we had premature twins both of which were in the neonatal intensive care unit for over a month which meant meeting the return deadline difficult, When asked if the returns could be made given these extraordinary circumstances we were advised to sell through gumtree or e-bay. Good advice perhaps, but form our perspective the returns ruling showed a lack of flexibility and sensitivity to circumstances which rendered return within the deadline extremely difficult.

July 4, 2014
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Linda

Thank you for your correspondence.

We regularly monitor our performance and strive to ensure that any issues are investigated, followed up and improvements made.

We are pleased to hear your items arrived safely and in good time.

Having looked into your order we can confirm that the order was delivered on the 16th May.

We received an email from your husband today (4th July) stating:

“I ordered this item some time ago now and have only now gotten around to prepare the installation (we recently had twins so have been unable to install when we had planned). However, we found out that the ducting kit was too wide to fit through our joists and have had to use an alternate form of ducting. As such we are keen to return the ducting kit (which was opened in order to determine the size of the ducting) and wondered whether it was possible to do so.”

We Immediately replied to this email, stating that due to the length of time between delivery and this email and the fact that the Ducting Kit model was also opened, meant we were unable to accept the product back for a return as requested.

We feel your assertion that we have been inflexible and lacked sensitivity, as extremely harsh, given our company had no idea of your personal circumstances. At no time in your email to us, have you mentioned that “your twins were in Intensive Care” and feel that it is unfair that you mention this in a review of our services. At no time were we given the opportunity to provide a solution for your Ducting and as such, we feel your review is unfair based on the reasons given.

Assuring you of our best attention at all times

mychoice Customer Care Team

Rated 4 out of 5 stars

The right product at the right price.

They had my choice of fridge at a very good price. The communication was good but the only trouble I had was the delivery company - they failed to put the fridge on the truck for the correct delivery day. However they did work hard to get it to me the next day so 'all was not lost'! The right product at the right price - great. Recommended.

June 30, 2014
Unprompted review
Rated 5 out of 5 stars

Very efficient and professional service.c

Had to buy a fridge freezer at short notice and mychoice.co.uk had make and model in stock,with £70 off. I phoned to see what delivery availability would be and they called back to confirm 1space on the van for the next day. The transaction was done efficiently and follow up emails to confirm immediate.The drivers called and arrived as promised,very careful and polite.Product was allowed to be checked and perfect.Great service!

June 26, 2014
Unprompted review
Rated 1 out of 5 stars

Terrible service

Ordered cooker hood after phoning to check if they had it in stock, it was required quickly as property was sold. I was given a delivery date, which they missed, missed the second, missed the third. We were then given a delivery date 3 weeks away, website still stated in stock, so we emailed the sales team, to be told it was in stock. We then waited one month before we took delivery. Over the period I was given excuse after excuse and lies after lies. They have offered to pay me compensation, but six weeks after delivery I still await. On further investigation this company has no stock, they work from manufacturers stock which they have no control over. THIS IS NOT A BUSINESS JUST A MIDDLE MAN

June 24, 2014
Unprompted review
Rated 5 out of 5 stars

A no fuss purchase with friendly advisors

I ordered an hotpoint washing machine from my choice online. The service was efficient, the price reduced, the delivery was as agreed. So overall I am very pleased with the service and would definately purchase from mychoice again.

June 20, 2014
Unprompted review

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