Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more
Company replied
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Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more
Company replied
Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more
Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more
I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more
Company replied
mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.
Imex Hemel, 575-599 Maxted Road, HP2 7DX, Hemel Hempstead
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I was looking for a semi integrated dishwasher and found a very good offer on my choice for the hotpoint machine costing 288 pounds.With free deliver and 12 pounds for taking away old machine. it all went very smoothly. My brother in law fitted it very easily and commented how great it was to be able to adjust back legs from the front. It has 5 programs including short and half load. Is also pretty quiet. Very happy.
I purchased a Smeg cooker hood which was nearly £300 cheaper than some other on line sites. The contact for the delivery of my order was fine and the product matches the specification/details on the website perfectly. Would definitely use mychoice again along with recommending to friends and family.
The company were out of stock of my item which was slightly disappointing but they did come up with a suitable alternative which was an upgrade so I was happy with that. I was just upset that it took over three days from when I placed the order to be informed of this.
The customer services staff were really friendly and helpful and did what they could to help me out and once it had been resolved the item arrived with good time.
I would definitely use them again in the future but would call first to check the item I am ordering is available.
Got my order quicker than expected and was delighted with both the service and the product.
Would not hesitate to use mychoice again and would recommend to anyone.
I found the company very helpful and professional from the initial order through to the delivery.I was kept well informed throughout and would have no hesitation in using them again.
We ordered an extractor hood and a ducting kit. We paid extra to get the hood next day as it was necessary for planning the building work yet the delivery was delayed to send both items together. We were told that the second item was not in stock and they had to wait for it. Strange as they came as separate packages. We were promised that the premium for next day delivery would be refunded. It has cost a day of building work lost

Reply from mychoice.co.uk
I bought a samsung fridge-freezer from Mychoice and the service and communication were excellent(5 stars). The FF was delivered a few days later as agreed, however, the drivers didn't take take away the packaging.
Would recommend to my friends and would buy from Mychoice again.

Reply from mychoice.co.uk
Really impressed with the price and service. will use mychoice again.
I'd happily purchase from them again. Even unwrapped the new fridge and took away all the packaging.
The item arrived in good time and seemed fine. What we found was that the item ordered was not fit for purpose, which was my fault. The item should have been returned there and then however, we had premature twins both of which were in the neonatal intensive care unit for over a month which meant meeting the return deadline difficult, When asked if the returns could be made given these extraordinary circumstances we were advised to sell through gumtree or e-bay. Good advice perhaps, but form our perspective the returns ruling showed a lack of flexibility and sensitivity to circumstances which rendered return within the deadline extremely difficult.

Reply from mychoice.co.uk
So easy that I thought I must have done something wrong.
But hey, no I didn't .
They had my choice of fridge at a very good price. The communication was good but the only trouble I had was the delivery company - they failed to put the fridge on the truck for the correct delivery day. However they did work hard to get it to me the next day so 'all was not lost'! The right product at the right price - great. Recommended.
Had to buy a fridge freezer at short notice and mychoice.co.uk had make and model in stock,with £70 off. I phoned to see what delivery availability would be and they called back to confirm 1space on the van for the next day. The transaction was done efficiently and follow up emails to confirm immediate.The drivers called and arrived as promised,very careful and polite.Product was allowed to be checked and perfect.Great service!
Order some suitcases and received an e-mail the next day with delivery information and timing for the following day. Did not expect to get them so fast. Great service, will certainly use again.
Ordered cooker hood after phoning to check if they had it in stock, it was required quickly as property was sold. I was given a delivery date, which they missed, missed the second, missed the third. We were then given a delivery date 3 weeks away, website still stated in stock, so we emailed the sales team, to be told it was in stock. We then waited one month before we took delivery. Over the period I was given excuse after excuse and lies after lies. They have offered to pay me compensation, but six weeks after delivery I still await. On further investigation this company has no stock, they work from manufacturers stock which they have no control over. THIS IS NOT A BUSINESS JUST A MIDDLE MAN
I would try Mychoice, good price and delivered when they said they would. I would definately use them again.
I ordered an hotpoint washing machine from my choice online. The service was efficient, the price reduced, the delivery was as agreed. So overall I am very pleased with the service and would definately purchase from mychoice again.
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