mychoice.co.uk Reviews 

566
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more

Company replied

Rated 1 out of 5 stars

Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more

Rated 1 out of 5 stars

Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more

Rated 1 out of 5 stars

I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electronics Store

Information provided by various external sources

mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.


Contact info

1.0

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TrustScore 1 out of 5

566 reviews

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1.0

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(566)

1 review in the last 12 months

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Rated 5 out of 5 stars

Just what I wanted at a good price

I ordered a suitcase. It had to be hard (preferably Samsonite) and colourful and less expensive than one from John Lewis. The one I ordered fit the bill. It arrived promptly, which was a relief as we were going away a few days later.

June 19, 2014
Unprompted review
Rated 5 out of 5 stars

Great Service....Great Price.......Great Delivery

As I already knew which product that I wanted to purchase, a Samsung Fridge Freezer in this case, following a thorough scouring of the web I found that mychoice were offering the best price and free delivery. Furthermore I found that by applying a discount code a further discount was achieved. Once order placed the delivery was precise and the delivery guys could not be more helpful.
All in all a great buying experience.

June 19, 2014
Unprompted review
Rated 1 out of 5 stars

terrible service

cooker in stock when purchased informed not in stock had 3 delivery dates one cancelled because cookers failed q /c got antother text delivery next day 4th date waited no cooker took me ringing round to find out cooker was not on van for delivery rang asked for manager who promised to look into it and ring me back and said because of poor service and it was nearly 6 weeks since i ordered cooker they would make a goodwill gesture no call back no goodwill gesture when management dont do things as promised to customers not much hope staff will dont advertise things not in stock dont make promises you carnt and dont keep

June 18, 2014
Unprompted review
Rated 2 out of 5 stars

Slow delivery, clumsy operators.

Compared to other companies, 5 day delivery is quite slow. And although the driver did phone me on the morning with a time of 12 noon to 4pm, that was the only contact I had until I had to phone the company at 5.30pm asking where they were. They arrived about 5.50pm and then dropped the cooker in the drive after taking off the van, result being a very slight scratch to the bottom edge. I suggest you equip them with a pair of sack wheels and some training in carrying using a two man lift.

June 16, 2014
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Mr Wellard

Thank you for your correspondence.

We regularly monitor our performance and strive to ensure that any issues are investigated, followed up and improvements made.

Having looked into your order we can confirm that your order was received on the 6th June and delivered on the 12th. If you required a cooker quickly, which you did not make us aware of, we had a range that were available on a next day service. We note that you opted for a very basic model which is unfortunately not available on this service.

With regards to the delivery itself you acknowledge you received a phone call on the morning of delivery and were provided with a delivery window of between 12pm-4pm. The item was delivered at 5.27pm This was due to exceptional traffic conditions out of our control but for which we can only apologise.

This delivery therefore was well within the stated delivery time for this appliance as advertised on the website.

We are surprised that you state your appliance was treated in the manner you claim. You did not make us aware of this. We only learnt of this from the review you posted.

All our major appliances are delivered with a two-man team who are fully trained & equipped to undertake such deliveries with safety and efficiency, and indeed many hundreds such deliveries are executed around the nation on a weekly basis.

If we can be of any further assistance please communicate with us in order that we may deal with any issues you may have.

Assuring you of our best attention at all times,

Mychoice Customer Care Team.

Rated 1 out of 5 stars

Reply to below

I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is the rest of the email they sent

"This manufacturing delay is unfortunately affecting the whole UK market. We are monitoring the situation and have reserved stock for your order. This date can come forward and we will contact you in due course confirming delivery details."

I think mychoice are confused about the meaning of "in stock". Also, as it's a manufacturing delay they can't really even guarantee "mid-June".

June 12, 2014
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Mr Holden

Thank you once again for your comments.

You ordered a £49 cooker hood on the 6th June. The website clearly stated the item would be "available from mid-June". We emailed you three times regarding your order status on the 6th, 9th and 11th June. We re-iterated in our email of the 11th June that your order was due to be delivered mid-June. You decided to cancel your order on 11th June and opted for a refund. Your refund was promptly processed on the 12th June.

Assuring you of our best attention at all times,

Mychoice team.

Rated 5 out of 5 stars

Trustworthy and Excellent Online Company

Purchased some kitchen appliances from MyChoice. It's not everyday you come across a genuinely helpful, trustworthy and competitive online retailer who do what they say they do: strive to give the perfect online retail experience.
I had exactly that :)
Happy to recommend to friends and family. Thank you!

June 11, 2014
Unprompted review
Rated 5 out of 5 stars

Very impressed

Recently purchased a fridge freezer from mychoice.co.uk- it was my first time using their services. And may I say, I was very happy how smoothly things went- right from the helpful product inquiry on the phone to the smooth, convenient delivery days later.

I look forward to using their services again. Thank you mychoice!

June 11, 2014
Unprompted review
Rated 5 out of 5 stars

Great Products!! Great Service!! Excellent!!

I ordered new appliances for my kitchen. I got good prices, great products and service that put a smile on my face. Mychoice were caring and responsive and ensured that my goods arrived safe and sound and on time. I had to push back my delivery due to a delay on my kitchen which mychoice assisted me with without fuss. Would be happy to recommend them to my family & friends.

June 11, 2014
Unprompted review
Rated 1 out of 5 stars

If it's not in stock, don't claim it is.

I have just had the same problem as TREVOR BAWDEN below. I ordered a cooker hood that was clearly shown as being in stock. I need this item quickly and would not have ordered it if it had been out of stock.

As I received no update I phoned to enquire, but wasn't given an answer, just told that theywould get onto order processing. Later that day I received an email that said
"As stated on the website delivery of the Baumatic STD6.2SS Hood is expected from mid June 2014."
When I ordered the date was given as May.
My first, and, unfortunately, last order with mychoice.

June 11, 2014
Unprompted review
mychoice.co.uk logo

Reply from mychoice.co.uk

Dear Mr Holden

Thank you for your correspondence.

Having looked into your order we can confirm that the order was placed on the 6th June 2014 and an automated email confirmation was sent to you regarding your order.

At the point immediately prior to you placing your order our website clearly displayed the fact that this item was only available for delivery "as from mid-June", a fact that you have acknowledged in your complaint above.

We are therefore at a loss to understand your complaint.

Furthermore our order confirmation does not state a delivery date "as May", as we are already in June..!!

We believe you have your facts confused and see no reason for you to have any complaint.

Assuring you of our best attention at all times

mychoice Customer Care Team

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