Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more
Company replied
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Customer service terrible. Order placed 9 sept with headline delivery within 7 days. No contact from them confirming delivery date so I contacted them to be told delivery was 22sept. (13 days). Booked... See more
Company replied
Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never... See more
Naturally it will cost you money when you shop online but 'My Choice' will also take your time and sanity too. Yeah, I hadn't heard of the company before but they had what I wanted plus I cou... See more
I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is th... See more
Company replied
mychoice is one of the UK’s leading electrical retailer. With an extensive product range and service second to none, mychoice makes on-line shopping totally secure, easy and hassle free, using the latest design, security and navigational technologies bringing you as close as possible to the perfect online shopping experience.
Imex Hemel, 575-599 Maxted Road, HP2 7DX, Hemel Hempstead
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My first experience in dealing with MYCHOICE .I found everything so easy,and was kept updated right to delivery.
I ordered a suitcase. It had to be hard (preferably Samsonite) and colourful and less expensive than one from John Lewis. The one I ordered fit the bill. It arrived promptly, which was a relief as we were going away a few days later.
As I already knew which product that I wanted to purchase, a Samsung Fridge Freezer in this case, following a thorough scouring of the web I found that mychoice were offering the best price and free delivery. Furthermore I found that by applying a discount code a further discount was achieved. Once order placed the delivery was precise and the delivery guys could not be more helpful.
All in all a great buying experience.
Mychoice altered the delivery date to suit us and delivered when they said they would. The price was also the best I could find.
cooker in stock when purchased informed not in stock had 3 delivery dates one cancelled because cookers failed q /c got antother text delivery next day 4th date waited no cooker took me ringing round to find out cooker was not on van for delivery rang asked for manager who promised to look into it and ring me back and said because of poor service and it was nearly 6 weeks since i ordered cooker they would make a goodwill gesture no call back no goodwill gesture when management dont do things as promised to customers not much hope staff will dont advertise things not in stock dont make promises you carnt and dont keep
Ordered items on-line, with promise of delivery within 5-7 working days. Was contacted a few days beforehand and given delivery date of 7 working days from date of order. Delivered on correct day as promised.
Competitive price and kept well informed regarding delivery. Will certainly use this company again.
Compared to other companies, 5 day delivery is quite slow. And although the driver did phone me on the morning with a time of 12 noon to 4pm, that was the only contact I had until I had to phone the company at 5.30pm asking where they were. They arrived about 5.50pm and then dropped the cooker in the drive after taking off the van, result being a very slight scratch to the bottom edge. I suggest you equip them with a pair of sack wheels and some training in carrying using a two man lift.

Reply from mychoice.co.uk
I see MyChoice don't dispute that the web site claimed the cooker hood was in stock when in fact it wasn't. The delivery date is irrelevant as it always takes a day or more to deliver. Here is the rest of the email they sent
"This manufacturing delay is unfortunately affecting the whole UK market. We are monitoring the situation and have reserved stock for your order. This date can come forward and we will contact you in due course confirming delivery details."
I think mychoice are confused about the meaning of "in stock". Also, as it's a manufacturing delay they can't really even guarantee "mid-June".

Reply from mychoice.co.uk
Purchased some kitchen appliances from MyChoice. It's not everyday you come across a genuinely helpful, trustworthy and competitive online retailer who do what they say they do: strive to give the perfect online retail experience.
I had exactly that :)
Happy to recommend to friends and family. Thank you!
Recently purchased a fridge freezer from mychoice.co.uk- it was my first time using their services. And may I say, I was very happy how smoothly things went- right from the helpful product inquiry on the phone to the smooth, convenient delivery days later.
I look forward to using their services again. Thank you mychoice!
I ordered new appliances for my kitchen. I got good prices, great products and service that put a smile on my face. Mychoice were caring and responsive and ensured that my goods arrived safe and sound and on time. I had to push back my delivery due to a delay on my kitchen which mychoice assisted me with without fuss. Would be happy to recommend them to my family & friends.
Ordered a fridge freezer, excellent price, service and customer services. An all round positive experience.
I placed the order and was informed of delivery and my item arrived in one piece.
Excellent service all round.
I have just had the same problem as TREVOR BAWDEN below. I ordered a cooker hood that was clearly shown as being in stock. I need this item quickly and would not have ordered it if it had been out of stock.
As I received no update I phoned to enquire, but wasn't given an answer, just told that theywould get onto order processing. Later that day I received an email that said
"As stated on the website delivery of the Baumatic STD6.2SS Hood is expected from mid June 2014."
When I ordered the date was given as May.
My first, and, unfortunately, last order with mychoice.

Reply from mychoice.co.uk
No problems at all, and very pleased with priduct
The item was much cheaper than any other company. Delivery was fast and overall the service was great. I would definitely use mychoice again.
Very happy with it all, good price, received on time, all good
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