mychoice.co.uk Reviews 

Great company fast delivery

Further Issues
I had need to return a damaged on delivery item and even though the manufacturer (CDA) agreed to refund, the refund from mychoice took weeks and I needed encourage the refund through referring to my credit card company.
Life is too short to use mychoice, I would advise reviewing other providers before ordering.

Original
Customer Service is a new thing to My Choice, they still have not understood the concept .

We purchased a number of items for our kitchen, all went very well.
On receipt one of the items was not suitable, nothing wrong with it just did not go with the layout.

We telephoned same day as delivered to arrange return, they would not discuss over the telephone, we were requested to send an email for the return address. At this point it all deteriorated.
The email address (enquires) on the website sends a reply that looks like a reject., its not a reject just a MyChoice process to delay the return (I telephoned and they confirmed they had the email).
4 days later they provided a return address and process.
I recommend you use info not enquiries as the email address.

The return details provided the address , although stated if you have opened the item MyChoice may make a 30% restocking charge, therefore if you want to look at the item you buy DO NOT BUY FROM MyChoice.
Fortunately my item included an Amazon return note from a previous customer, therefore not a "New" item.

I arranged the return couriers (DPD are good, they pickup from your home and provide full tracking and Proof of Delivery), as MyChoice couriers were 50% more expensive.
From this point all went well and I advised that if the full credit/refund was not processed within 3 days of the return I would hand over to my bank/credit card company for a full refund of the order, the full credit/refund (no restocking charges) was processed within the requested timescale.

Dreadful company!
We wanted to buy a range cooker and after spending a long time searching for the right one we decided on a CDA. MyChoice.co.uk had a great deal on it which included a free cooker hood. We called the 24/7 helpline and were told by the salesman which hood it was and that the promotion was still running. When the cooker arrived there was no hood. We called to find out why and were then told that there was no such promotion. We had noticed that in the four days since ordering, the offer page had been removed from the normal links on the site. (it was only present when looking at the site map). We told them that it was on their website on the day we had ordered it and more importantly that their salesman had confirmed the promotion and which model of hood would be free.

The manager said he would look into it.

When he eventually called back he said that we couldn't have the hood as we had no proof that it has been on their site (!!) but as a 'gesture of goodwill' we could have the hood for half price! Although the page in question had been removed we managed to find a cached page on our computer and sent them a screen shot of the page as we had seen it, clearly showing the url it was from. They still refused saying it wasn't enough proof. I don't quite know how a screen shot isn't proof?! He had a very arrogant and immovable attitude.

A couple of days later we unpacked the cooker ready to be fitted only to notice it had a huge dent in the side. Again we called them, but as it was nearing Easter we had to wait an additional 10 days (!!) for a replacement. The replacement arrived and still wasn't perfect. There were small dents and a panel on the back was bent and loose.

It looks to us like they are selling seconds but charging prices as if the products are perfect.

They have now even blocked our ip address to stop us accessing their website!!!

Total bunch of cowboys! Don't use them!!

I purchased CDA American Style Fridge Freezer 14/09/14,delivery was quoted 5-7 working days, when appliance did not arrive we emailed and phoned but got no reply! Eventually when we requested they return our payment, we got a reply.......stating that delivery would now be end of October........we had little choice but wait, when it did arrive it was damaged, we informed 'MYCHOICE' who showed no interest so we contacted CDA direct who replaced the appliance, but on closer inspection this was also faulty.........we again contacted 'MYCHOICE' who again ignored our emails (but ackn they had read them!). We are now awaiting a third appliance direct from CDA who also inform me I should have an independent engineer on site (at my expense) should the doors need adjusting......very poor distributor and very poor manufactured product and service............NEVER AGAIN.

I ordered a Zanussi cooker on2nd November 2015 via internet and received information that my order would be delivered November 9th - later another email came saying that there had been a problem with getting the order in, and that the new date fro delivery would be November13th. Again I received an email saying that there was a trunking problem but I would receive the cooker on November 16th. I rang My Choice on November 13th to check that there would be no problem again. I was assured that my cooker was in the correct depot now and I would definitely receive it on 16th, and would have an email sent on evening of November 15th (Sunday) with the window of delivery. I did not receive this email.
On November 16th I rang My Choice to ask what time the cooker would be delivered. The staff member said that he would ring me back. Then I had a call back from another person saying that the cooker had not come from Zannussi - there was still a problem in the UK with it, but hopefully I would receive it on Friday 20th. He said that the operator on the 13th would have seen it on the screen as being available! He promised that he would contact me later in the day to let me know what was happening and if needed would hunt down a cooker from somewhere else I necessary. A message was left at 1832 saying that his senior manager had been in meetings.
On November 17th I rang the same person to check on the state of affairs. He said that he had not yet been able to speak to the manager - that he would be ensuring people were aware of the need to deal with the situation differently in the future. However by now I informed him that I wished to have a refund, as I had managed to get another of exactly the same cooker easily and felt that I could trust this firm more to have it delivered

very happy with the service I have received, cooker very good works well and looks good thank you

The freezer price was good and the delivery was quick.

Ordered Samsonite suitcase - extremely competitive price.

Prompt delivery.

Excellent service - satisfied customer.

The item was the lowest price I could find, but a great service. and a very quick delivery.

mychoice had the best price online for the Smeg cooker hood I was looking for, and the ordering process and efficiency of the delivery was excellent throughout.
Based on my experience I would certainly recommend.

Found the product I was looking for on the MyChoice website for the lowest price I had seen anywhere. I phoned to check stock availability and the customer service representative was extremely helpful. Delivery was fast too; will definitely return for future purchases!

A hassle free prompt delivery, would recommend.

Cowboys. Absolute shambles. Order from this company only if you want to be endlessly chasing your goods with no competent customer service department to help and misleading delivery times. I've never done a review before, but felt I had to for this. Will never order from this company again I strongly suggest you don't either. Utter nightmare.

Good reliable and friendly. go the extra mile with customer service; offering alternative products when there was delay on the colour of the suitcases we had chosen.
Thanks MyChoice!

I bought a fridge which was cheaper than anywhere else by £30.

The liver chat function is really helpful as you can get answers immediately from customer services, which you need because their online order tracking is pointless. The fridge came today and the order status is still 'pending'. Like, seriously? If it doesn't say 'finished' or 'delivered' soon, then I won't receive the points that you're supposed to get form purchases on their site.

MyChoice offered the best price and free delivery and lived up to the good reviews. The hood was delivered quickly and well packed. Good communications and absolutely no problems. Great service and I would definitely use MyChoice again.

Item ordered and paid for 20/4/15 email received 22/4/15 saying item will be delivered 28/4/15. I waited in ALL day, no item delivered despite repeated phone calls and promises to call back. Eventually I was told the item was 'lost'?? and more stock due in. Still no firm delivery date and was then told item not expected in until 6/5/15 after yet more phone calls. I cancelled and refund only just received (17 days after they first had my money). Absolutely dreadful, have now bought elsewhere.

I had to purchase a gas hob which was only 4.80 x 500 and after searching the Internet I found your product. The hob arrived well packed and it looks really good witn the black surround & the Galvanised top. Well worth the money and I recommend this product

The product is exactly as described but slightly concerned that the Guarantee Card is not stamped by the dealer and when I emailed the dealer to ask whether this would be a problem in the event of the appliance breaking down, have had no response.

The luggage was exactly as described and looks to be hard wearing for frequent travels. It was well packaged and was delivered very quickly. Highly recommend.